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    Account & Technical Support

    Account & Technical Support for PC and Mac
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    Feedback: Guild Wars 2 Mac 64-Bit Client 12...1415
    Announcement ArenaNet
    Jon Olson.8439Jon Olson.8439
    588
    31.1K
    SlippyCheeze.5483SlippyCheeze.5483
    Customer Support Update 6/8/2018
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    9.6K
    Gaile Gray.6029Gaile Gray.6029
    Crash Issues During Patching
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    3.8K
    Gaile Gray.6029Gaile Gray.6029
    Account Support: Helping Us Help You
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    5K
    Gaile Gray.6029Gaile Gray.6029
    Not receiving an email verification after signing up to play
    CheesusNpals.5092CheesusNpals.5092
    13
    138
    CheesusNpals.5092CheesusNpals.5092
    Customer Support Ticket Response Times [MERGED] 12...910
    ArenaNet
    Zephyr.8015Zephyr.8015
    384
    6.8K
    Ephryos.4268Ephryos.4268
    Help I have a Headache
    Reincarnated.1754Reincarnated.1754
    40
    657
    Reincarnated.1754Reincarnated.1754
    Which GW1 version to buy?
    Accepted Answer
    AntonyGW.6103AntonyGW.6103
    6
    80
    Ashantara.8731Ashantara.8731
    Low FPS Issues [MERGED] 1234
    ArenaNet
    SgtSarcasm.1653SgtSarcasm.1653
    148
    14.7K
    Malediktus.9250Malediktus.9250
    Captain Mai Trin Boss Fight Music in Fractals of the Mists
    Moichumoi.7630Moichumoi.7630
    0
    20
    Moichumoi.7630Moichumoi.7630
    Added my HoT/PoF code to my alt account on accident.
    lonewolf.3269lonewolf.3269
    7
    135
    NicholaLord.2630NicholaLord.2630
    MiniMap location
    Otgon.1269Otgon.1269
    2
    35
    Ray Koopa.2354Ray Koopa.2354
    A serious error has occured
    Lastking.1450Lastking.1450
    6
    90
    Lastking.1450Lastking.1450
    plz help me with this crash
    Akuma.1635Akuma.1635
    4
    83
    Lastking.1450Lastking.1450
    Tech Assist Issue: I disconnected from a instance during a cut-scene or cinematic!
    TechAssist.4635TechAssist.4635
    11
    1.2K
    jediwolf.8724jediwolf.8724
    Disconnecting during/after Story Cinematics.....Cannot complete Victory or Death.Code=7:11:3:191:101
    Jassix.7092Jassix.7092
    9
    274
    Bariel.3562Bariel.3562
    I can't make a new account: "We were unable to register an account using the information provided."
    RandomWolf.3986RandomWolf.3986
    1
    59
    Inculpatus cedo.9234Inculpatus cedo.9234
    Error Code 7:1000:7006:462 Can't Login
    Beerkat.4758Beerkat.4758
    1
    34
    Inculpatus cedo.9234Inculpatus cedo.9234
    Game alt-tabbing or flashing desktop [merged] 12...1011
    ArenaNet
    circuitnerd.5863circuitnerd.5863
    431
    16.2K
    Linken.6345Linken.6345
    Black Screen Help
    Saint.4027Saint.4027
    2
    42
    Saint.4027Saint.4027
    Deleted
    TanksK.4795TanksK.4795
    1
    37
    Inculpatus cedo.9234Inculpatus cedo.9234
    Can we load one map when we DC in a pvp match?
    OMID.8751OMID.8751
    1
    25
    zerorogue.9410zerorogue.9410
    Oversized mouse pointer?
    Neural.1824Neural.1824
    3
    48
    Neural.1824Neural.1824
    Can't login into support site
    chronicler.7160chronicler.7160
    5
    70
    SlippyCheeze.5483SlippyCheeze.5483
    Massive FPS drop in West/SW Istan
    Randulf.7614Randulf.7614
    35
    1.1K
    Lethanyr.3576Lethanyr.3576
    ''Elite Reinforcements Package''
    Alga.6498Alga.6498
    5
    120
    SlippyCheeze.5483SlippyCheeze.5483
    Need help on linking Guild Wars 1 account
    TsokGR.7106TsokGR.7106
    2
    34
    TsokGR.7106TsokGR.7106
    Dcing during instanced story content
    Ducky.2146Ducky.2146
    1
    21
    Inculpatus cedo.9234Inculpatus cedo.9234
    Higher Than Usual CPU Usage
    Jax.4572Jax.4572
    31
    374
    fabelmik.3052fabelmik.3052
    Can't log into my account specifically
    maui.3805maui.3805
    7
    171
    Ashantara.8731Ashantara.8731
    Can't use trade
    LiS.1702LiS.1702
    4
    464
    seekie.1092seekie.1092
    Can't sign in support page
    Bersiwald.9814Bersiwald.9814
    5
    48
    Inculpatus cedo.9234Inculpatus cedo.9234
    Constantly Lagging Out/ Disconnecting
    Helbjorne.9368Helbjorne.9368
    37
    2.2K
    SlippyCheeze.5483SlippyCheeze.5483
    GW2.64bit a serious error has occurred. Please help
    smokingaces.7836smokingaces.7836
    5
    132
    Inculpatus cedo.9234Inculpatus cedo.9234
    Randomly change account name and ALL my character name
    Baked Potatos.7459Baked Potatos.7459
    9
    441
    Ellieanna.5027Ellieanna.5027
    How long does it take for an account upgrade from the in game store to register?
    Accepted Answer
    Neosamuel.3459Neosamuel.3459
    3
    37
    Inculpatus cedo.9234Inculpatus cedo.9234
    -bmp Not Working?
    FiaTheAngsty.3127FiaTheAngsty.3127
    1
    34
    Ashantara.8731Ashantara.8731
    Optimization and performance
    Hezkore.9568Hezkore.9568
    24
    11.6K
    Shura.4280Shura.4280
    Black screen crashes .... Help!!
    Alucard.6015Alucard.6015
    1
    200
    Saint.4027Saint.4027
    Constant Disconnects from Stories need Help with Pingplotter
    Lemon.1805Lemon.1805
    3
    45
    SlippyCheeze.5483SlippyCheeze.5483
    Where do we find API keys?
    Malice.8439Malice.8439
    4
    1.9K
    Inculpatus cedo.9234Inculpatus cedo.9234
    Problem Upgrading To Heart Of Thorns
    Carroll.3951Carroll.3951
    1
    35
    Inculpatus cedo.9234Inculpatus cedo.9234
    Account Banned for 252 Hours?
    ArenaNet
    eko.7815eko.7815
    10
    706
    Feirlista Xv.1425Feirlista Xv.1425
    Can I use my original upgrade on a new account or do I need to Re-buy it again.
    TheRonin.6718TheRonin.6718
    7
    159
    Feirlista Xv.1425Feirlista Xv.1425
    PC Crashes Randomly Whilst Playing
    Shaft Master.9261Shaft Master.9261
    29
    204
    Shaft Master.9261Shaft Master.9261
    Constant disconnects over the last 2 weeks
    timetopat.7921timetopat.7921
    3
    52
    Inculpatus cedo.9234Inculpatus cedo.9234
    Unable to login
    Dr Strange.6418Dr Strange.6418
    2
    144
    Dr Strange.6418Dr Strange.6418
    Latency/Ping/FPS Issues [merged] 12...1011
    ArenaNet
    QueenOfTheLab.1654QueenOfTheLab.1654
    412
    22.2K
    DemonSeed.3528DemonSeed.3528
    I'm getting exception: c0000005 memory error
    Vineuk.3246Vineuk.3246
    9
    90
    Inculpatus cedo.9234Inculpatus cedo.9234
    Low FPS, high-spec PC.
    ShrinuiWolf.8137ShrinuiWolf.8137
    11
    2.2K
    IronSpaceFly.7426IronSpaceFly.7426
    Constant disconnects during Story instances
    Morgaren.9260Morgaren.9260
    13
    315
    SlippyCheeze.5483SlippyCheeze.5483
    Sound
    MintyRequiem.4958MintyRequiem.4958
    10
    130
    Svenman.7354Svenman.7354
    So, your EU servers aren't actually located in the EU?
    Ashantara.8731Ashantara.8731
    11
    288
    Healix.5819Healix.5819
    <134567…33
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