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    Account & Technical Support

    Account & Technical Support for PC and Mac
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    Feedback: Guild Wars 2 Mac 64-Bit Client 12...1617
    Announcement ArenaNet
    Jon Olson.8439Jon Olson.8439
    662
    37.2K
    Cragga the Eighty Third.6015Cragga the Eighty Third.6015
    Customer Support Status: Updated 6 September 2018
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    24
    14.8K
    Inculpatus cedo.9234Inculpatus cedo.9234
    Crash Issues During Patching
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    4.5K
    Gaile Gray.6029Gaile Gray.6029
    Account Support: Helping Us Help You
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    6.3K
    Gaile Gray.6029Gaile Gray.6029
    Possible to get an accidentally trashed item restored?
    Gingy.3567Gingy.3567
    2
    38
    Steve The Cynic.3217Steve The Cynic.3217
    Strange text font after switching GPU
    Kururu.8140Kururu.8140
    0
    11
    Kururu.8140Kururu.8140
    Non-stop crashing -> OOM
    havellian.4073havellian.4073
    0
    14
    havellian.4073havellian.4073
    New Computer - GW2 doesn't think I am an admin
    JohnLShannonhouse.1820JohnLShannonhouse.1820
    3
    49
    BunjiKugashira.9754BunjiKugashira.9754
    Constant disconnect
    OMID.8751OMID.8751
    12
    492
    Darkness.3942Darkness.3942
    Can I use a GW1 key to reclaim an account?
    Answered
    Dual.8953Dual.8953
    1
    38
    Inculpatus cedo.9234Inculpatus cedo.9234
    arcdps not allowing GW2 to start
    Sarpan.9074Sarpan.9074
    5
    143
    Inculpatus cedo.9234Inculpatus cedo.9234
    Endless Disconnects During Story Instances
    Kingxex.7842Kingxex.7842
    4
    42
    Muusic.2967Muusic.2967
    Chat Input Lag
    Blackacre.2641Blackacre.2641
    0
    13
    Blackacre.2641Blackacre.2641
    Any reason I wouldn't have an item restored?
    ProverbsofHell.2307ProverbsofHell.2307
    4
    44
    ProverbsofHell.2307ProverbsofHell.2307
    Ping issues/spikes - Portugal
    massive.1057massive.1057
    13
    312
    Talindra.4958Talindra.4958
    It wont open the game =[
    Na Ju.4396Na Ju.4396
    10
    244
    Sinjin.8657Sinjin.8657
    I can't buy gems. "Unfortunately an error has occurred. Please try again later!"
    Fawkes.3429Fawkes.3429
    3
    110
    Stonesolid.2706Stonesolid.2706
    Authentification/SMS; receiving no E-Mail [merged]
    ArenaNet
    Maria Murtor.7253Maria Murtor.7253
    13
    699
    Inculpatus cedo.9234Inculpatus cedo.9234
    Game crashing, BSOD every once in a while
    Temennigru.4612Temennigru.4612
    16
    199
    Chaba.5410Chaba.5410
    Belgium - Black Lion Keys
    Nath Forge Tempete.1645Nath Forge Tempete.1645
    29
    427
    Nath Forge Tempete.1645Nath Forge Tempete.1645
    GW2 Won't download updates.
    Les.4872Les.4872
    3
    39
    Steve The Cynic.3217Steve The Cynic.3217
    [//HACK] Unstable client?
    Veryl.7861Veryl.7861
    1
    110
    Veryl.7861Veryl.7861
    Anyone Else With a New MacBook Pro 13" (2018) That Can Share Their Settings For Best Play/FPS
    skchurch.3047skchurch.3047
    5
    245
    mikexg.7329mikexg.7329
    Can't buy gems using paypal [merged]
    ArenaNet
    Vertigo.5106Vertigo.5106
    25
    494
    WolfHeart.1256WolfHeart.1256
    Custom Install Location on Mac
    Xilent.7046Xilent.7046
    0
    17
    Xilent.7046Xilent.7046
    Just installed the mac 64-bit client
    Magnito.6187Magnito.6187
    10
    437
    Xilent.7046Xilent.7046
    Issue: I get no audio in Cutscene and Cinimatics thread for Heart of Thorn or Path of Fire
    TechAssist.4635TechAssist.4635
    26
    521
    Zealoux.5142Zealoux.5142
    GW2 DirectX 11 support?
    Leamas.5803Leamas.5803
    31
    2K
    Laila Lightness.8742Laila Lightness.8742
    Lily of the Elon crash
    JRSpaniel.8724JRSpaniel.8724
    0
    23
    JRSpaniel.8724JRSpaniel.8724
    Logitech G502 Button error
    Ysa nazura.9237Ysa nazura.9237
    1
    45
    orthoptera.8142orthoptera.8142
    Entire computer freezes frequently
    desu.3104desu.3104
    25
    665
    TheAlchemist.3795TheAlchemist.3795
    Anyone knows a good preset for hook that is easy on the eyes?
    Cynder.2509Cynder.2509
    1
    65
    Nokomis.5076Nokomis.5076
    Limited background FPS option?
    BANISHED.9785BANISHED.9785
    5
    75
    kichakicha.4058kichakicha.4058
    Suddenly Screen Tearing
    Deimos.4263Deimos.4263
    3
    73
    kichakicha.4058kichakicha.4058
    I deleted the Spearmarshal's Plea after unlocking the griffon....
    Garathorn the Brave.3162Garathorn the Brave.3162
    2
    119
    Inculpatus cedo.9234Inculpatus cedo.9234
    Sound Issue
    Xalcen.3471Xalcen.3471
    6
    87
    ReActif.9251ReActif.9251
    Rmt suspension
    Fire.6831Fire.6831
    1
    119
    JustTrogdor.7892JustTrogdor.7892
    Guild Wars Original - Can't Login. No Support response.
    Ulgrim.1732Ulgrim.1732
    4
    228
    Matlas.6014Matlas.6014
    GPU or CPU for Best Gaming Appearance Settings (fps issue)
    Thandor.5748Thandor.5748
    19
    459
    wanya.1697wanya.1697
    Keyboard Movement
    Alimar.8760Alimar.8760
    9
    88
    Alimar.8760Alimar.8760
    Laaaaag
    Biff.5312Biff.5312
    2
    109
    Biff.5312Biff.5312
    Error code 7!
    Twinwolf.7028Twinwolf.7028
    3
    85
    Twinwolf.7028Twinwolf.7028
    Can't buy gems from in game store
    ipressurexd.5674ipressurexd.5674
    1
    86
    Inculpatus cedo.9234Inculpatus cedo.9234
    Horrendous optimization
    james.4703james.4703
    26
    328
    crepuscular.9047crepuscular.9047
    Screen Glitching
    SeaBiscuit.3142SeaBiscuit.3142
    3
    52
    Inculpatus cedo.9234Inculpatus cedo.9234
    Connection and ping issues
    fishtree.7604fishtree.7604
    0
    90
    fishtree.7604fishtree.7604
    I can not activate the gem code 12
    ArenaNet
    Mobilk.3850Mobilk.3850
    61
    1K
    ShiningSquirrel.3751ShiningSquirrel.3751
    FPS lowers every few minutes
    GalaxyMoose.9876GalaxyMoose.9876
    2
    62
    GalaxyMoose.9876GalaxyMoose.9876
    Build: 92773 Error Code: 42:1000:7006:1232 getting this for the past 2 hours [network diag inside]
    ArenaNet
    AgentHawk.1092AgentHawk.1092
    3
    120
    TexZero.7910TexZero.7910
    Tech issues with Episode 4
    Drakz.7051Drakz.7051
    0
    42
    Drakz.7051Drakz.7051
    PC Freezing when playing GW2
    Andrew.7063Andrew.7063
    6
    88
    villager.4689villager.4689
    Customer Support Ticket Response Times [MERGED] 12...1617
    ArenaNet
    Zephyr.8015Zephyr.8015
    677
    16.4K
    Daguman.2876Daguman.2876
    <134567…42
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