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    Account & Technical Support

    Account & Technical Support for PC and Mac
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    Feedback: Guild Wars 2 Mac 64-Bit Client 12...1718
    Announcement ArenaNet
    Jon Olson.8439Jon Olson.8439
    682
    38.8K
    Knopflerus.9587Knopflerus.9587
    About our Policy on RMT 123
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    99
    10K
    Boogiepop Void.6473Boogiepop Void.6473
    Customer Support Status: Updated 6 September 2018
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    24
    15.1K
    Inculpatus cedo.9234Inculpatus cedo.9234
    Crash Issues During Patching
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    4.7K
    Gaile Gray.6029Gaile Gray.6029
    Account Support: Helping Us Help You
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    6.5K
    Gaile Gray.6029Gaile Gray.6029
    Can I turn off the mastery point notifier?
    Automaton.2751Automaton.2751
    0
    19
    Automaton.2751Automaton.2751
    I cant Load my character to Iron Marches
    pspmordor.9482pspmordor.9482
    3
    25
    pspmordor.9482pspmordor.9482
    Being contacted by GM in game chat.
    Sir Grzegorz.7518Sir Grzegorz.7518
    4
    94
    Zaraki.5784Zaraki.5784
    Accidentally deleted character with total makeup kits
    GaySpiderLord.2750GaySpiderLord.2750
    1
    34
    Illconceived Was Na.9781Illconceived Was Na.9781
    Did not get the email for authentication
    supa.6487supa.6487
    9
    108
    Healix.5819Healix.5819
    Your Guild Wars 2 account has been suspended for disruptive behavior
    FOE.2041FOE.2041
    24
    439
    Theros.1390Theros.1390
    Screen flickering on the right
    Jura.2170Jura.2170
    0
    15
    Jura.2170Jura.2170
    I just downloaded Hearts of Thorn and Path of Fire but.....
    falconsamurai.7219falconsamurai.7219
    1
    31
    falconsamurai.7219falconsamurai.7219
    Anybody else see this: keystrokes randomly stop working?
    Daddicus.6128Daddicus.6128
    0
    28
    Daddicus.6128Daddicus.6128
    random disconnects specially code : 14:4:5:1733:101 in last few days
    vizjaqtaar.8620vizjaqtaar.8620
    2
    122
    RoRoTecH.8215RoRoTecH.8215
    Server Issues Monday, 11/26 afternoon PST: Code=7:11:3:191:101 123
    ArenaNet
    Arn.1805Arn.1805
    119
    3.3K
    ferloh.9478ferloh.9478
    Constant disconnect
    OMID.8751OMID.8751
    22
    855
    VanHalenRules.5243VanHalenRules.5243
    Don't have a serial number for path of fire
    Undertaker.4368Undertaker.4368
    4
    45
    Undertaker.4368Undertaker.4368
    Low FPS / Lag Issues [MERGED] 12...89
    ArenaNet
    SgtSarcasm.1653SgtSarcasm.1653
    344
    27.1K
    Fluxxar.3692Fluxxar.3692
    Can't log into GW2 - can't access Login-Server
    gebrechen.5643gebrechen.5643
    8
    87
    gebrechen.5643gebrechen.5643
    Massive Lag spikes making unplayable
    Fenom.9457Fenom.9457
    18
    1.1K
    Emprer.7256Emprer.7256
    Mailing gold for new accounts!
    mordefelix.5826mordefelix.5826
    1
    56
    Dzjudz.9142Dzjudz.9142
    anyone else not able to connect to game after last patch today?
    mysticeyesx.1346mysticeyesx.1346
    1
    69
    gebrechen.5643gebrechen.5643
    Can't find country in Billing Information
    ArenaNet
    Audit.6759Audit.6759
    2
    55
    Gaile Gray.6029Gaile Gray.6029
    Major FPS issues - FIXED (for some)
    Sinful.2165Sinful.2165
    7
    295
    Warrior Xsr.1672Warrior Xsr.1672
    Incredibly long loading times, maps not loading correctly/taking way too long to load. 12
    Sabs.3962Sabs.3962
    41
    6K
    Amaranthe.3578Amaranthe.3578
    unable to buy gems
    messiah.1908messiah.1908
    2
    33
    Inculpatus cedo.9234Inculpatus cedo.9234
    Unable to play every time a new patch is released
    Poormany.4507Poormany.4507
    4
    77
    Miki Thahan Phran.9182Miki Thahan Phran.9182
    Game does back and forth to desktop
    Caointean.7983Caointean.7983
    5
    124
    Mordachai.1896Mordachai.1896
    Anet switched to higher ping Amazon servers since 2 weeks ago 1234
    MLGKorno.5419MLGKorno.5419
    153
    11.4K
    plushiesoda.8150plushiesoda.8150
    Can the "Walk" keybind get an option for a hold press rather than a toggle?
    Ruufio.1496Ruufio.1496
    2
    46
    Ruufio.1496Ruufio.1496
    Left my guild by accident! And now?
    Answered
    Asjemenou.7931Asjemenou.7931
    4
    130
    Linken.6345Linken.6345
    Graphic issue in game
    Cassy.3702Cassy.3702
    8
    208
    Ok I Did It.2854Ok I Did It.2854
    WP links copied won't show in game
    DaniDac.1528DaniDac.1528
    7
    40
    Illconceived Was Na.9781Illconceived Was Na.9781
    Anyone Else With a New MacBook Pro 13" (2018) That Can Share Their Settings For Best Play/FPS
    skchurch.3047skchurch.3047
    8
    555
    SpectralHorseman.1962SpectralHorseman.1962
    I can't buy gems. [Resolved]
    Fawkes.3429Fawkes.3429
    22
    1.1K
    Inculpatus cedo.9234Inculpatus cedo.9234
    Finding a post on old forums
    RoRo.8270RoRo.8270
    3
    29
    Inculpatus cedo.9234Inculpatus cedo.9234
    Game crashes a lot
    kaffemaskin.9627kaffemaskin.9627
    7
    125
    maddoctor.2738maddoctor.2738
    Error Code 5 Help
    Answered
    Elite Guard.1950Elite Guard.1950
    1
    50
    Inculpatus cedo.9234Inculpatus cedo.9234
    Infinite loading screen when switching maps
    xSwissroll.9820xSwissroll.9820
    25
    431
    Albrant.1204Albrant.1204
    Deleted a character with all my gobblers/eaters.
    hellsqueen.3045hellsqueen.3045
    3
    140
    Steve The Cynic.3217Steve The Cynic.3217
    Problems Purchasing Gems - June 2018 - current
    ArenaNet
    SystemSystem
    26
    142
    xXxdivinexXx.1947xXxdivinexXx.1947
    Crash when talking to NPCs
    Scorange.6129Scorange.6129
    2
    30
    Scorange.6129Scorange.6129
    Optimization and performance
    Hezkore.9568Hezkore.9568
    26
    17.6K
    luzonophir.7134luzonophir.7134
    How do I optimize my laptop for GW2?
    Haelow.7243Haelow.7243
    2
    64
    luzonophir.7134luzonophir.7134
    Can't Add my DLC Help
    Timeej.7549Timeej.7549
    1
    118
    Arsenic Touch.7960Arsenic Touch.7960
    Rx 570 users (or similar)
    Question
    shoegaze.3482shoegaze.3482
    0
    51
    shoegaze.3482shoegaze.3482
    How do I add DLC codes?
    Jinko.4891Jinko.4891
    9
    55
    Arsenic Touch.7960Arsenic Touch.7960
    Character stuck!
    spankyed.4735spankyed.4735
    2
    99
    PolarTitan.8519PolarTitan.8519
    Unable to reply to support emails
    Rasimir.6239Rasimir.6239
    4
    52
    Illconceived Was Na.9781Illconceived Was Na.9781
    Playing on a 2009 MacBook pro
    Answered
    gandalf.4385gandalf.4385
    2
    50
    XenoSpyro.1780XenoSpyro.1780
    Accidentally Overbought Mount Adoption Licenses (Resolved)
    Ouija.1684Ouija.1684
    2
    135
    Ouija.1684Ouija.1684
    Trouble accessing Living world Season 4 Episode 1 (Solved)
    AirbornePredator.7640AirbornePredator.7640
    3
    362
    Zinnorra.7839Zinnorra.7839
    Starting Game from game client leads to black screen and crashes.
    RarKru.5267RarKru.5267
    2
    61
    RarKru.5267RarKru.5267
    <134567…45
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