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    Account & Technical Support

    Account & Technical Support for PC and Mac
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    Feedback: Guild Wars 2 Mac 64-Bit Client 12...1516
    Announcement ArenaNet
    Jon Olson.8439Jon Olson.8439
    632
    34.4K
    PiXY.6841PiXY.6841
    Customer Support Update 6/8/2018
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    13.1K
    Gaile Gray.6029Gaile Gray.6029
    Crash Issues During Patching
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    4.3K
    Gaile Gray.6029Gaile Gray.6029
    Account Support: Helping Us Help You
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    5.7K
    Gaile Gray.6029Gaile Gray.6029
    Can't upgrade/buy expansion from the website [merged]
    ArenaNet
    Krizalide.7620Krizalide.7620
    14
    94
    Gaile Gray.6029Gaile Gray.6029
    Deleted a character that had bought items on it... RESOLVED
    Closed ArenaNet
    mykemyk.7456mykemyk.7456
    30
    570
    Gaile Gray.6029Gaile Gray.6029
    Discussion forum constantly signing out my account.
    ArenaNet
    Arkham Creed.7358Arkham Creed.7358
    10
    60
    Gaile Gray.6029Gaile Gray.6029
    Can GW1 Password Reset be tied to SMS Somehow?
    Izzykins.8624Izzykins.8624
    2
    22
    Izzykins.8624Izzykins.8624
    Game Crash & Disconnection Issues [merged] 12...89
    ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    336
    28
    Canaton.6159Canaton.6159
    GW2 freezes computer
    DiabolicBoombox.2946DiabolicBoombox.2946
    7
    67
    Ok I Did It.2854Ok I Did It.2854
    Customer Support Ticket Response Times [MERGED] 12...1415
    ArenaNet
    Zephyr.8015Zephyr.8015
    585
    13.7K
    Aireis.1423Aireis.1423
    Low FPS / Lag Issues [MERGED] 12...56
    ArenaNet
    SgtSarcasm.1653SgtSarcasm.1653
    201
    20K
    Xenon.4537Xenon.4537
    Cannot buy gems or make a support ticket
    OhOkYea.5431OhOkYea.5431
    2
    47
    Alazare.5463Alazare.5463
    Anyone Else With a New MacBook Pro 13" (2018) That Can Share Their Settings For Best Play/FPS
    skchurch.3047skchurch.3047
    4
    55
    skchurch.3047skchurch.3047
    Google Authenticator
    pablocpantoja.4709pablocpantoja.4709
    5
    96
    pablocpantoja.4709pablocpantoja.4709
    GM creates activity on Ticket without response and now it Auto Closed
    Eloc Freidon.5692Eloc Freidon.5692
    4
    71
    Inculpatus cedo.9234Inculpatus cedo.9234
    Gw2 files all over the place
    Ninja.1695Ninja.1695
    2
    42
    Steve The Cynic.3217Steve The Cynic.3217
    Game unplayable after last update
    Arkham Creed.7358Arkham Creed.7358
    11
    152
    Arkham Creed.7358Arkham Creed.7358
    2 Audio Bugs on the Mac
    skchurch.3047skchurch.3047
    0
    14
    skchurch.3047skchurch.3047
    i received two in-game mails from GW2 Customer Support?
    Oathkeeper.1453Oathkeeper.1453
    2
    127
    Charrbeque.8729Charrbeque.8729
    When they send you a survey does it mean they closed the ticket?
    daemoness.6258daemoness.6258
    9
    111
    Eloc Freidon.5692Eloc Freidon.5692
    My support ticket - resolved
    Maze.3825Maze.3825
    2
    50
    Illconceived Was Na.9781Illconceived Was Na.9781
    Mac Audio Keeps Distorting/Crackling
    skchurch.3047skchurch.3047
    1
    29
    skchurch.3047skchurch.3047
    Labyrinthine Cliffs unplayable
    Jay RF.8407Jay RF.8407
    8
    348
    Moonyeti.3296Moonyeti.3296
    Performance Tip: Old Build/CPU with New GFX Card
    Antigravity.4083Antigravity.4083
    1
    35
    Maze.3825Maze.3825
    Add a begging report button
    MadLass.3821MadLass.3821
    12
    284
    Bloodstealer.5978Bloodstealer.5978
    Suggestion (PC Spec)
    Kunra.4397Kunra.4397
    3
    101
    TinkTinkPOOF.9201TinkTinkPOOF.9201
    No sound in game. Otherwise sound is fine.
    Fallesafe.5932Fallesafe.5932
    5
    846
    OtterButter.5904OtterButter.5904
    Getting an error while trying to guy gems ingame
    Tiny Hands.5819Tiny Hands.5819
    8
    131
    Alexera.6873Alexera.6873
    Bloomhunger Sap missing
    Archaeopteryx.7409Archaeopteryx.7409
    2
    40
    Inculpatus cedo.9234Inculpatus cedo.9234
    Error 5 when trying to join Desert BL
    Duncan Idaho.6184Duncan Idaho.6184
    1
    27
    Duncan Idaho.6184Duncan Idaho.6184
    Missing gathering tools ?
    slashriot.1649slashriot.1649
    5
    51
    Linken.6345Linken.6345
    Missing gems
    Tazzypoos.2103Tazzypoos.2103
    9
    194
    Linken.6345Linken.6345
    loss of keybinds
    Messor.9520Messor.9520
    3
    76
    Linken.6345Linken.6345
    Problem with Launcher
    DashingBlade.3672DashingBlade.3672
    1
    41
    Inculpatus cedo.9234Inculpatus cedo.9234
    Repeating System Messages
    Chaialyna.1023Chaialyna.1023
    4
    61
    Chaialyna.1023Chaialyna.1023
    Joined party, constant crashing since, all characters
    Pale Blue Dot.6504Pale Blue Dot.6504
    2
    21
    Pale Blue Dot.6504Pale Blue Dot.6504
    Can't make Paypal purchase
    Kal Spiro.3291Kal Spiro.3291
    1
    31
    Kal Spiro.3291Kal Spiro.3291
    VSync?
    MDove.2391MDove.2391
    5
    88
    KrHome.1920KrHome.1920
    The Departed - Story Quest Issue
    Serdoc.7261Serdoc.7261
    35
    457
    EasValistar.5307EasValistar.5307
    Disconnecting during/after Story Cinematics.....Cannot complete Victory or Death.Code=7:11:3:191:101
    Jassix.7092Jassix.7092
    27
    468
    Syrik.1387Syrik.1387
    Magic Carpet Glider and Toy
    Eon of Aeon.4658Eon of Aeon.4658
    3
    37
    Randulf.7614Randulf.7614
    Shift + o makes the game crash for me
    Timelord.8190Timelord.8190
    0
    33
    Timelord.8190Timelord.8190
    BUG - Lost in translation - Is it now ICECREAM or an EGG?
    Robbes.8710Robbes.8710
    13
    105
    Illconceived Was Na.9781Illconceived Was Na.9781
    Need Help, Getting Black Screen but game menus and cursor are still working.
    Brosef.7852Brosef.7852
    1
    11
    Inculpatus cedo.9234Inculpatus cedo.9234
    hello.. returning player.
    NightShade.2814NightShade.2814
    2
    51
    Hoodie.1045Hoodie.1045
    Previous ToS and Privacy Policy
    Neural.1824Neural.1824
    4
    64
    Neural.1824Neural.1824
    Still crashes after fix
    Kizalo.7390Kizalo.7390
    4
    111
    Moira Shalaar.5620Moira Shalaar.5620
    Disconnects & Lag in WvW only
    LameFox.6349LameFox.6349
    0
    38
    LameFox.6349LameFox.6349
    Paysafecard does not work on website store!!! Help! xD
    Draakje.7235Draakje.7235
    2
    143
    Irene.9340Irene.9340
    Problem Crafting Dusk
    sebastian.3978sebastian.3978
    1
    44
    Inculpatus cedo.9234Inculpatus cedo.9234
    Error code 42:1000:7006:1232
    Consequences.8365Consequences.8365
    17
    2.6K
    Vixo.7912Vixo.7912
    How long does it take to get an answer on a ticket?
    Accepted Answer
    Orbitaali.5160Orbitaali.5160
    3
    152
    Aireis.1423Aireis.1423
    <134567…38
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