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    Account & Technical Support

    Account & Technical Support for PC and Mac

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    Guild Wars 2 Forum: The Library - Account & Technical Support
    Announcement ArenaNet
    Stephane Lo Presti.7258Stephane Lo Presti.7258
    0
    581
    Stephane Lo Presti.7258Stephane Lo Presti.7258
    Account Support: Helping Us Help You
    Announcement Closed ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    0
    7.5K
    Gaile Gray.6029Gaile Gray.6029
    Feedback: Guild Wars 2 Mac 64-Bit Client 12...1415
    ArenaNet
    Jon Olson.8439Jon Olson.8439
    747
    43.1K
    Cragga the Eighty Third.6015Cragga the Eighty Third.6015
    Failed to resolve AimIK bone indices.
    Limodriver.4106Limodriver.4106
    37
    1.6K
    AmadeoKristoff.5493AmadeoKristoff.5493
    Cant Purchase Gems InGame
    Zazzari.8420Zazzari.8420
    9
    141
    Mobstac.1462Mobstac.1462
    Guild Wars Ferndale
    Ithilwen.1529Ithilwen.1529
    2
    48
    mercury ranique.2170mercury ranique.2170
    Mastery Points
    One Kiss Away.9180One Kiss Away.9180
    2
    39
    JustTrogdor.7892JustTrogdor.7892
    Technical question re the game starting.
    mauried.5608mauried.5608
    4
    36
    Inculpatus cedo.9234Inculpatus cedo.9234
    June 11th patch may be causing critical system crashes in some computers
    Dragon Priestess.9760Dragon Priestess.9760
    26
    285
    SpinDashMaster.5680SpinDashMaster.5680
    Will servers ever get upgraded like boss week
    MarkBecks.6453MarkBecks.6453
    4
    140
    Linken.6345Linken.6345
    Constant disconnects: Amazon servers "attack" computer
    Ashantara.8731Ashantara.8731
    16
    255
    Inculpatus cedo.9234Inculpatus cedo.9234
    Digital Deluxe Ultimate Upgrade
    SeekerRahl.5043SeekerRahl.5043
    3
    31
    Inculpatus cedo.9234Inculpatus cedo.9234
    Low FPS with HIGH END Computer
    Myrah.8327Myrah.8327
    16
    293
    godofcows.2451godofcows.2451
    FPS issues
    LordAdre.8174LordAdre.8174
    0
    28
    LordAdre.8174LordAdre.8174
    Low FPS since last patch.
    Tchurrul.3902Tchurrul.3902
    16
    185
    zionophir.6845zionophir.6845
    Low FPS / Lag Issues [MERGED] 12...78
    ArenaNet
    SgtSarcasm.1653SgtSarcasm.1653
    399
    37.1K
    LordAdre.8174LordAdre.8174
    Keep getting Disconnected
    Doogus.6405Doogus.6405
    4
    160
    Regh.8649Regh.8649
    Black Screen Randomly No Crash or Error Code
    BrosefStalin.3475BrosefStalin.3475
    37
    9.2K
    Aeon.4583Aeon.4583
    Game keeps crashing
    Matador.1765Matador.1765
    16
    221
    Bish.8627Bish.8627
    Main account locked after requesting email/account name change
    Answered
    omega.6392omega.6392
    4
    97
    omega.6392omega.6392
    Ultra wide gaming and GW2
    LaFurion.3167LaFurion.3167
    6
    185
    Harapuia.5761Harapuia.5761
    ArenaNet removed my support ticket
    ArenaNet
    GreenZap.1352GreenZap.1352
    6
    161
    Linken.6345Linken.6345
    Bank Tab expansion confusion.
    Teratus.2859Teratus.2859
    4
    57
    Teratus.2859Teratus.2859
    Buying gems through PayPal
    yann.1946yann.1946
    5
    96
    Derdzvero.7051Derdzvero.7051
    War Eternal not unlocking...
    Tayledras.1604Tayledras.1604
    2
    57
    Tayledras.1604Tayledras.1604
    Constant 'Exception: c0000005' crashing :(
    bbop.9706bbop.9706
    20
    310
    mercury ranique.2170mercury ranique.2170
    PvP Queue Bugged again
    Epathy the Eternal.7062Epathy the Eternal.7062
    0
    35
    Epathy the Eternal.7062Epathy the Eternal.7062
    New Mystic Forge Event for Volitile Magic
    DivaCeryn.2673DivaCeryn.2673
    3
    130
    Ashantara.8731Ashantara.8731
    [Merged] Customer Support Ticket Response Times 12...1415
    ArenaNet
    Zephyr.8015Zephyr.8015
    718
    20.9K
    Inculpatus cedo.9234Inculpatus cedo.9234
    Change your Account Email Address?
    Struder.9286Struder.9286
    2
    47
    Struder.9286Struder.9286
    Pof bought but no serial key
    Padrone.4369Padrone.4369
    1
    35
    Inculpatus cedo.9234Inculpatus cedo.9234
    How do you go back to the original story once you skipped ahead
    Answered
    One Kiss Away.9180One Kiss Away.9180
    17
    257
    One Kiss Away.9180One Kiss Away.9180
    Game Crashes Before Cutscenes
    Chrystal.7326Chrystal.7326
    3
    28
    Inculpatus cedo.9234Inculpatus cedo.9234
    Feature Request: Improve 32:9 Support by exposing Triple screen support
    Harapuia.5761Harapuia.5761
    0
    26
    Harapuia.5761Harapuia.5761
    Update Stuck at 0kbps with files remaining 1
    Hyng.7514Hyng.7514
    7
    127
    Hyng.7514Hyng.7514
    This App Can't Run on Your PC
    Alpheus.9371Alpheus.9371
    0
    67
    Alpheus.9371Alpheus.9371
    30 Fps System Requirements for the Latest Content (Meta Events Included. )
    DamnedDowels.2934DamnedDowels.2934
    0
    68
    DamnedDowels.2934DamnedDowels.2934
    Extremely Bad Ping
    Isaac.9215Isaac.9215
    13
    283
    Zaxares.5419Zaxares.5419
    WvW very laggg since a week ago, help
    Nina.9521Nina.9521
    4
    85
    Zakuchi.8120Zakuchi.8120
    GW1 Lag issue
    Dying Oblivion.8296Dying Oblivion.8296
    2
    48
    Dying Oblivion.8296Dying Oblivion.8296
    Target Unauthorized Seller?
    Warduke.7865Warduke.7865
    4
    89
    Inculpatus cedo.9234Inculpatus cedo.9234
    gem exchange tab - blank screen
    Vio.2740Vio.2740
    7
    60
    Healix.5819Healix.5819
    Weird issue - anyone have any ideas?
    Tama.8346Tama.8346
    19
    384
    Ashantara.8731Ashantara.8731
    Map ping keybind.
    starsatnight.6158starsatnight.6158
    0
    24
    starsatnight.6158starsatnight.6158
    Issues with resource exhaustion on Win10 PC, memory leak?
    Kythan Myr.4719Kythan Myr.4719
    4
    133
    MrFayth.3546MrFayth.3546
    Merged: Support ticket response time?
    invictus.9602invictus.9602
    0
    56
    invictus.9602invictus.9602
    Changing Passwords/Merging Account
    Hails.8269Hails.8269
    3
    52
    Healix.5819Healix.5819
    Connect GW2 through VPN Proxy
    Skyline.1970Skyline.1970
    5
    69
    Healix.5819Healix.5819
    Please Help - Locked out of my account due to out of date authentication details
    TGH.7630TGH.7630
    11
    227
    PinkPrincess.4301PinkPrincess.4301
    Optimization Issues? Ridiculously Long Loading Screens? Please fix this!
    Jasher.6580Jasher.6580
    20
    319
    Turkeyspit.3965Turkeyspit.3965
    Can't Login (Network Error)
    SpyderArachnid.5619SpyderArachnid.5619
    6
    187
    Taelac.7036Taelac.7036
    Box set CD key for existing online account?
    Accepted Answer
    Lostdogs.3458Lostdogs.3458
    2
    49
    TheQuickFox.3826TheQuickFox.3826
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