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    Account & Technical Support

    Account & Technical Support for PC and Mac
    12357…45

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    It wont open the game =[
    Na Ju.4396Na Ju.4396
    10
    259
    Sinjin.8657Sinjin.8657
    GW2 Won't download updates.
    Les.4872Les.4872
    3
    56
    Steve The Cynic.3217Steve The Cynic.3217
    Customer Support Status: Updated 6 September 2018
    Announcement ArenaNet
    Gaile Gray.6029Gaile Gray.6029
    24
    15.1K
    Inculpatus cedo.9234Inculpatus cedo.9234
    [//HACK] Unstable client?
    Veryl.7861Veryl.7861
    1
    130
    Veryl.7861Veryl.7861
    Custom Install Location on Mac
    Xilent.7046Xilent.7046
    0
    28
    Xilent.7046Xilent.7046
    Just installed the mac 64-bit client
    Magnito.6187Magnito.6187
    10
    530
    Xilent.7046Xilent.7046
    Issue: I get no audio in Cutscene and Cinimatics thread for Heart of Thorn or Path of Fire
    TechAssist.4635TechAssist.4635
    26
    545
    Zealoux.5142Zealoux.5142
    GW2 DirectX 11 support?
    Leamas.5803Leamas.5803
    31
    2.3K
    Laila Lightness.8742Laila Lightness.8742
    Lily of the Elon crash
    JRSpaniel.8724JRSpaniel.8724
    0
    31
    JRSpaniel.8724JRSpaniel.8724
    Logitech G502 Button error
    Ysa nazura.9237Ysa nazura.9237
    1
    53
    orthoptera.8142orthoptera.8142
    Entire computer freezes frequently
    desu.3104desu.3104
    25
    978
    TheAlchemist.3795TheAlchemist.3795
    Anyone knows a good preset for hook that is easy on the eyes?
    Cynder.2509Cynder.2509
    1
    75
    Nokomis.5076Nokomis.5076
    Limited background FPS option?
    BANISHED.9785BANISHED.9785
    5
    85
    kichakicha.4058kichakicha.4058
    Suddenly Screen Tearing
    Deimos.4263Deimos.4263
    3
    88
    kichakicha.4058kichakicha.4058
    I deleted the Spearmarshal's Plea after unlocking the griffon....
    Garathorn the Brave.3162Garathorn the Brave.3162
    2
    154
    Inculpatus cedo.9234Inculpatus cedo.9234
    Sound Issue
    Xalcen.3471Xalcen.3471
    6
    158
    ReActif.9251ReActif.9251
    Rmt suspension
    Fire.6831Fire.6831
    1
    143
    JustTrogdor.7892JustTrogdor.7892
    Guild Wars Original - Can't Login. No Support response.
    Ulgrim.1732Ulgrim.1732
    4
    256
    Matlas.6014Matlas.6014
    GPU or CPU for Best Gaming Appearance Settings (fps issue)
    Thandor.5748Thandor.5748
    19
    569
    wanya.1697wanya.1697
    Keyboard Movement
    Alimar.8760Alimar.8760
    9
    96
    Alimar.8760Alimar.8760
    Laaaaag
    Biff.5312Biff.5312
    2
    128
    Biff.5312Biff.5312
    Error code 7!
    Twinwolf.7028Twinwolf.7028
    3
    102
    Twinwolf.7028Twinwolf.7028
    Can't buy gems from in game store
    ipressurexd.5674ipressurexd.5674
    1
    122
    Inculpatus cedo.9234Inculpatus cedo.9234
    Horrendous optimization
    james.4703james.4703
    26
    365
    crepuscular.9047crepuscular.9047
    Screen Glitching
    SeaBiscuit.3142SeaBiscuit.3142
    3
    65
    Inculpatus cedo.9234Inculpatus cedo.9234
    I can not activate the gem code 12
    ArenaNet
    Mobilk.3850Mobilk.3850
    61
    1.2K
    ShiningSquirrel.3751ShiningSquirrel.3751
    FPS lowers every few minutes
    GalaxyMoose.9876GalaxyMoose.9876
    2
    69
    GalaxyMoose.9876GalaxyMoose.9876
    Build: 92773 Error Code: 42:1000:7006:1232 getting this for the past 2 hours [network diag inside]
    ArenaNet
    AgentHawk.1092AgentHawk.1092
    3
    137
    TexZero.7910TexZero.7910
    Tech issues with Episode 4
    Drakz.7051Drakz.7051
    0
    44
    Drakz.7051Drakz.7051
    PC Freezing when playing GW2
    Andrew.7063Andrew.7063
    6
    100
    villager.4689villager.4689
    Export model of character?
    chrisjfinlay.5614chrisjfinlay.5614
    2
    366
    greatestjourney.2689greatestjourney.2689
    Buying gems for new account?
    Oogo.4083Oogo.4083
    2
    92
    Inculpatus cedo.9234Inculpatus cedo.9234
    SMS Authentication
    Answered
    projetos.1840projetos.1840
    9
    184
    altermaven.7385altermaven.7385
    GEFORCE NOW: Official alternative to play on low spec MAC
    Guaguakate.3029Guaguakate.3029
    2
    126
    Inculpatus cedo.9234Inculpatus cedo.9234
    Error Code: 10:1008:8007:1248
    kalantan.4069kalantan.4069
    2
    63
    Carnius Magius.8091Carnius Magius.8091
    ERROR 7 LOST CONNECTION TO SERVER
    cutiedanger.6302cutiedanger.6302
    2
    102
    cutiedanger.6302cutiedanger.6302
    Black screen of death?
    Stalvros.9217Stalvros.9217
    9
    295
    Molod.1209Molod.1209
    SMS/Email codes not working
    Lady Vanithy.6495Lady Vanithy.6495
    3
    99
    Lady Vanithy.6495Lady Vanithy.6495
    Game forced to crash due to crash report dialog
    Pingulicious.8270Pingulicious.8270
    6
    63
    Pingulicious.8270Pingulicious.8270
    Griffon
    Mr Bimble.2764Mr Bimble.2764
    3
    68
    TheQuickFox.3826TheQuickFox.3826
    Is everything alright with you "Arena Net"?
    Closed ArenaNet
    Lucas.6793Lucas.6793
    4
    315
    Gaile Gray.6029Gaile Gray.6029
    Didn't Receive Serial Code after purchase
    dariusxwisdom.7598dariusxwisdom.7598
    1
    64
    Inculpatus cedo.9234Inculpatus cedo.9234
    Adding a new report Option
    Nath Forge Tempete.1645Nath Forge Tempete.1645
    1
    45
    Illconceived Was Na.9781Illconceived Was Na.9781
    Am I allowed to play the game on Linux?
    vila.3175vila.3175
    5
    127
    VAHNeunzehnsechundsiebzig.3618VAHNeunzehnsechundsiebzig.3618
    Does the Standard Collection come with 2 level 80 boosts?
    Tyncale.1629Tyncale.1629
    7
    211
    Inculpatus cedo.9234Inculpatus cedo.9234
    4 Year play gap with heart of thorns, to come back to regular account?
    zKing.8214zKing.8214
    3
    132
    Vayne.8563Vayne.8563
    Game crashing on client
    Mister Asdasd.6194Mister Asdasd.6194
    1
    66
    Inculpatus cedo.9234Inculpatus cedo.9234
    account upgrade?
    Vedlinyrim.2401Vedlinyrim.2401
    9
    129
    JustTrogdor.7892JustTrogdor.7892
    Dungeon Cut-scene DCs
    Boysenberry.1869Boysenberry.1869
    2
    55
    Boysenberry.1869Boysenberry.1869
    Purchased GW2 - Path of Fire Ultimate
    Anatolian Turk.4057Anatolian Turk.4057
    4
    133
    Steve The Cynic.3217Steve The Cynic.3217
    12357…45
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