Unable to log in, error code 3023:1012:6:350 - Page 2 — Guild Wars 2 Forums

Unable to log in, error code 3023:1012:6:350

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  • What is ANET going to do for people's accounts being held hostage for seemingly no reason? It also seems like resolution to this will be delayed due to social distancing and work from home orders that they've implemented. Pretty insane that they would lock up so many accounts without so much as an explanation or an official statement.

  • elRitmo.7869elRitmo.7869 Member
    edited March 21, 2020

    @koalala.4389
    Any news on your ticket yet? or still no answer? :(

  • @elRitmo.7869
    Still nothing :( Maybe they are away for the weekend. XD

  • @koalala.4389
    I dont think so. they checked the ticket I wrote 8 hours ago.

  • Alright everyone, after 3 days, I finally got a response and access to my account again. It's the same thing a few other people have said. My account was "caught in an annual security review" I'm still baffled by the handling of this. The process feels disorganized and chaotic.

  • I have access to my main account back. Same response as the others that were posted. I sent them an email reply detailing my concerns, but I won't share more as I requested them to give a full and proper explanation and apology before escalating this on the community.

  • Just now getting access back to my account after almost 4 days without a word. Same story as everyone else with the security check. Although I was unable to post, I have been with you all here, in spirit. I hope everyone else get their accounts back asap. To be honest, I would like more of an explanation, myself. Something seems off.

  • I got mine back as well!! I guess they were holding on to it so they resolve the cases all at once?? I don't know haha.

  • DemonSeed.3528DemonSeed.3528 Member ✭✭✭✭

    This does seem like a serious issue, I am curious about the underlying problem leading up to it.

  • I briefly regained access to my account:

    Thank you for contacting the Guild Wars 2 Support Team. We apologize for the wait as we have had a spike in our incoming tickets recently.

    This account was blocked in error, I have removed said block and you should be able to freely login now.
    Regards,
    GM Sparkle Heart
    Guild Wars 2 Support Team

    After about 40 minutes, I was banned for 3 days for "Inappropriate Behavior." I barely had enough time to get my home instance and fractal CMs done let alone anything that could have gotten me banned.

    The most recent reply was:

    Thank you for getting back to us, I was just about to message you. We need to investigate the issue just a little more to ensure this account was not compromised. My sincere apologies for my mistake earlier as I was addressing the wrong account. We are actively working on this to resolve for you as quicky as possible and will get back to you as soon as we complete the investigation.
    Regards,
    GM Sparkle Heart
    Guild Wars 2 Support Team

    I guess they are confused because I submitted the ticket on an alt account (I could not login to the website from my main which was giving me the same error). This just keeps getting more bizarre and frustrating.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    @Outstanding Quality.4215 said:
    I briefly regained access to my account:

    Thank you for contacting the Guild Wars 2 Support Team. We apologize for the wait as we have had a spike in our incoming tickets recently.

    This account was blocked in error, I have removed said block and you should be able to freely login now.
    Regards,
    GM Sparkle Heart
    Guild Wars 2 Support Team

    After about 40 minutes, I was banned for 3 days for "Inappropriate Behavior." I barely had enough time to get my home instance and fractal CMs done let alone anything that could have gotten me banned.

    The most recent reply was:

    Thank you for getting back to us, I was just about to message you. We need to investigate the issue just a little more to ensure this account was not compromised. My sincere apologies for my mistake earlier as I was addressing the wrong account. We are actively working on this to resolve for you as quicky as possible and will get back to you as soon as we complete the investigation.
    Regards,
    GM Sparkle Heart
    Guild Wars 2 Support Team

    I guess they are confused because I submitted the ticket on an alt account (I could not login to the website from my main which was giving me the same error). This just keeps getting more bizarre and frustrating.

    In the future, don't submit tickets from a different account. Use the 'Anonymous' feature. This will prevent any confusion about who is trying to access an account.

  • Gambino.2109Gambino.2109 Member ✭✭✭

    At long last after nearly three days I got my account back..

    That was scary. seven years of guild wars nearly down the drain. Not sure what that was all about but I hope it never happens again

  • Most of the accounts affected seem to be older accounts that are connected with GW1. Idk if this helps anything, but it's what I've gathered.

  • My password to get in the client wont work after trying to change it. It works on the website though and yes im putting in the same password for both.

  • I had this same issue, didn't realize what it was before i found this post in the forums. It took them 4 days to rectify the problem. Give them time, they are fixing them as they can. with the coronavirus and them working and conferencing from home, just keeping the game up and running is a huge effort. i want to say thank you to all the ANET employees for doing their best under hard working conditions. For those with this problem, take the advice above submit an anonymous ticket and be patient.

  • getting close to a week and my account is still locked. this is completely ridiculous.

  • still locked out of my account...will I ever get some help?

  • Outstanding Quality.4215Outstanding Quality.4215 Member ✭✭
    edited 1:43AM

    imagine restricting access to someone's account for over a week, giving them three different reasons (none of which makes much sense), and then not responding to tickets for 3 days going into a weekend...just imagine

  • SweetPotato.7456SweetPotato.7456 Member ✭✭✭
    edited 4:32AM

    I've been unable to log in as well, have a rather detail account of what happen in my thread, 2 days ago. submitted ticket, no replay, and the error code include 3032, 7, 42 and 48

    Edit, not exactly unable to log-in, i log in and gets those codes. and the funny thing is, last 2 days i could log in during my morning hours for a few hours and then it goes back to error codes.

    Deleting the Temp folder helped but then it went back to error codes.

  • karuy.3427karuy.3427 Member
    edited 12:17PM

    no news since 10 days. my ticket must be killed by covid 19 :( This account is associated with GW1
    i'm in France and Karuy.3427 is my 2nd account still alive ^^

  • AddedValue.1587AddedValue.1587 Member

    Same for me .. I even made tickets in different languages hoping that maybe if I write the ticket in english the english support team would still be working .. but nope .. it seems like Covid has taken out all support functionalities ._.