Hi , I purchase the ultimate path of fire edition with 4000gem include , so I could buy the living story with it , I receive my other thing but no gem in sight ?
If you read the fine print you would have seen that the gems can take up to 72 hours to be delivered.
How long ago did you purchase the Ultimate version?
If it's under 72 hours ago, you'll need to be patient.
If it's greater than 72 hours, submit a ticket.
The delay is there because when they released HoT Ultimate edition they did not initially have that delay and scammers were using stolen credit cards to buy Ultimate Edition keys and then using the gems to convert to gold to give to people who bought gold illegally. So they added that delay. Basically the money has to fully clear the bank before you get your gems to reduce the chances of that happening.
Send in a ticket to support if you want to buy living story at the discounted price so even if it vanishes they probabely will grant your request mate.