Experience scrolls turned from level 40 to level 20 after putting into bank

I logged in first time since a while and got several bday gifts on my 80s. There were 2 level 40 scolls in it and i put it into the bank for an revenant alt. Logged out in and accessed the bank. There were 2 stacked level 20 scrolls next to my stack of 6 level 20 stack instead of the 2 stacked level 40 scrolls i left with my other chars.

I wrote a ticket ingame and on the website, no answer.

There are 2 types of L20 Scrolls, and they do not stack.
Check your bank carefully, and/or use gw2efficiency to check your entire account.

Good luck.

Nope...read right. I got 2 level 40 scrolls on 2 of my 80 characters. Both i put into bank (a stack of 2 level 40 scrolls). I logged out. I logged in with a fresh level 1 revenant to push him to 40. Went to the bank. In the bank was a stack of 2 level 20 scrolls instead of the level 40 i put in before.

Is support alive? No answer to my tickets.

The CS Team allows 72 hours to respond. At times of high volume, like now, it may be longer.

Did you use gw2efficiency to check your account?

No, i dont think it can be a file problem? Its just frustrating since i have 6 level 20 scrolls now ill never use probably.

https://gw2efficiency.comNothing to do with files. It is to check your account for items.