Game keeps crashing giving me a "serious error has occurred..." — Guild Wars 2 Forums
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Game keeps crashing giving me a "serious error has occurred..."

Already sent an error report to ArenaNet but no reply from them in any way whatsoever. Here's the error log:
--> Crash <--
Exception: c0000005
Memory at address 00000000`00000000 could not be written
App: Gw2-64.exe
Pid: 16416
BaseAddr: 00007FF7B13D0000
ProgramId: 101
Build: 103099
When: 2020-04-05T13:40:26Z 2020-04-05T21:40:26+08:00
Uptime: 0 days 0:00:40
Flags: 0

--> System <--
Name: 26db7172
IpAddr: 192.168.0.179 10.128.44.164
Processors: 4 [GenuineIntel:6:14:9]
OSVersion: Windows 10.0 (64 bit)

--> System Memory <--
Physical: 2565MB/ 8129MB 31%
Paged: 15MB/32705MB 0%
Virtual: 134191706MB/134217727MB 3%
Load: 68%
CommitTotal: 32690MB
CommitLimit: 32705MB
CommitPeak: 32705MB
SystemCache: 2672MB
HandleCount: 302662
ProcessCount: 203
ThreadCount: 2527

--> Process Memory <--
Private: 695MB
WorkingSet: 525MB
PeakWorkingSet: 528MB
PageFaults: 1171090

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 382.67 48809
Programmer Data 325.16 22974
Game 237.08 12081
Content 222.52 10074
VRAM 93.75 8816
VRAM - Gr Postproc 79.34 17
Uncategorized 49.80 24974
Collections 45.14 466
Dictionary 45.00 70
I/O 28.57 508
Archive 27.27 38
Engine 13.57 9539
Composite 12.55 1909
VRAM - DDI Shader 12.17 8792
Audio 8.07 468
Audio FMOD 8.01 344
Collide Havok 6.45 755
Collide 6.45 755
Gr 5.48 9057
VRAM - Gr Texture 2.25 4
Text 1.99 41
Gr Material 1.54 8800
Art Assets 1.26 106
File Service 1.24 12

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Content 222.52 10074
VRAM - Gr Postproc 79.34 17
Uncategorized 49.80 24974
Dictionary 45.00 70
Archive 27.27 38
Composite 12.55 1909
VRAM - DDI Shader 12.17 8792
Audio FMOD 8.01 344
Collide Havok 6.45 755
Gr 3.00 16
VRAM - Gr Texture 2.25 4
Text 1.99 41
Gr Material 1.54 8800
File Service 1.24 12
Uncategorized Tex 0.99 23
Gr Umbra 0.55 11
Packfile 0.43 106
Gr Model 0.27 9
UI Textures 0.26 75
Event 0.13 5
Networking 0.12 15
Collections 0.10 377
Web Browser 0.06 58
Asset Service 0.06 455

--> DllList <--
00007FF7B13D0000 - D:\Games\Guild Wars 2\Gw2-64.exe
00007FFF5BC40000 - C:\WINDOWS\SYSTEM32\ntdll.dll
00007FFF59CF0000 - C:\WINDOWS\System32\KERNEL32.DLL
00007FFF58D80000 - C:\WINDOWS\System32\KERNELBASE.dll
00007FFF5A070000 - C:\WINDOWS\System32\USER32.dll
00007FFF59BC0000 - C:\WINDOWS\System32\win32u.dll
00007FFF5AF80000 - C:\WINDOWS\System32\GDI32.dll
00007FFF599A0000 - C:\WINDOWS\System32\gdi32full.dll
00007FFF59180000 - C:\WINDOWS\System32\msvcp_win.dll
00007FFF59080000 - C:\WINDOWS\System32\ucrtbase.dll
00007FFF5ADB0000 - C:\WINDOWS\System32\ADVAPI32.dll
00007FFF5BA30000 - C:\WINDOWS\System32\msvcrt.dll
00007FFF59DB0000 - C:\WINDOWS\System32\sechost.dll
00007FFF5AE60000 - C:\WINDOWS\System32\RPCRT4.dll
00007FFF5A220000 - C:\WINDOWS\System32\WS2_32.dll
00007FFF58D20000 - C:\WINDOWS\System32\WINTRUST.dll
00007FFF58B30000 - C:\WINDOWS\System32\MSASN1.dll
00007FFF58BD0000 - C:\WINDOWS\System32\CRYPT32.dll
00007FFF5AC20000 - C:\WINDOWS\System32\PSAPI.DLL
00007FFF5B720000 - C:\WINDOWS\System32\ole32.dll
00007FFF5A290000 - C:\WINDOWS\System32\combase.dll
00007FFF59B40000 - C:\WINDOWS\System32\bcryptPrimitives.dll
00007FFF5BB30000 - C:\WINDOWS\System32\OLEAUT32.dll
00007FFF5B030000 - C:\WINDOWS\System32\SHELL32.dll
00007FFF59030000 - C:\WINDOWS\System32\cfgmgr32.dll
00007FFF5A650000 - C:\WINDOWS\System32\shcore.dll
00007FFF54750000 - C:\WINDOWS\SYSTEM32\VERSION.dll
00007FFF55600000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll
00007FFF55A10000 - C:\WINDOWS\SYSTEM32\WINMM.dll
00007FFF59220000 - C:\WINDOWS\System32\windows.storage.dll
00007FFF58B50000 - C:\WINDOWS\System32\profapi.dll
00007FFF58B80000 - C:\WINDOWS\System32\powrprof.dll
00007FFF58B00000 - C:\WINDOWS\System32\UMPDC.dll
00007FFF5B880000 - C:\WINDOWS\System32\shlwapi.dll
00007FFF557B0000 - C:\WINDOWS\SYSTEM32\winmmbase.dll
00007FFF58B10000 - C:\WINDOWS\System32\kernel.appcore.dll
00007FFF59BF0000 - C:\WINDOWS\System32\cryptsp.dll
00007FFF3D2B0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll
00007FFF51B80000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.18362.720_none_17a9a8aa6da6fd39\gdiplus.dll
00007FFF4F5A0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.18362.720_none_2a258974466b9fae\COMCTL32.dll
00007FFF38BB0000 - C:\WINDOWS\SYSTEM32\USP10.dll
00007FFF51E40000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll
00007FFF442C0000 - C:\WINDOWS\SYSTEM32\Secur32.dll
00007FFF584E0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
00007FFF58A20000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL
00007FFF5AD80000 - C:\WINDOWS\System32\IMM32.DLL
00007FFF3F900000 - C:\WINDOWS\SYSTEM32\dbghelp.dll
00007FFF59CC0000 - C:\WINDOWS\System32\bcrypt.dll
00007FFF57770000 - C:\WINDOWS\SYSTEM32\dxcore.dll
00007FFF56E80000 - C:\WINDOWS\system32\uxtheme.dll
00007FFF5AFB0000 - C:\WINDOWS\System32\imagehlp.dll
00007FFF57E80000 - C:\WINDOWS\system32\rsaenh.dll
00007FFF57800000 - C:\WINDOWS\SYSTEM32\dxgi.dll
00007FFF4E620000 - C:\WINDOWS\system32\nvspcap64.dll
00007FFF57C10000 - C:\WINDOWS\SYSTEM32\ntmarta.dll
00007FFF57720000 - C:\WINDOWS\SYSTEM32\gpapi.dll
00007FFF4F1C0000 - C:\WINDOWS\SYSTEM32\cryptnet.dll
00007FFF4DB70000 - C:\WINDOWS\SYSTEM32\inputhost.dll
00007FFF56B80000 - C:\WINDOWS\SYSTEM32\CoreMessaging.dll
00007FFF522D0000 - C:\WINDOWS\SYSTEM32\CoreUIComponents.dll
00007FFF54F60000 - C:\WINDOWS\SYSTEM32\PROPSYS.dll
00007FFF54930000 - C:\WINDOWS\SYSTEM32\wintypes.dll
00007FFF5A700000 - C:\WINDOWS\System32\Setupapi.dll
00007FFF58900000 - C:\WINDOWS\SYSTEM32\DEVOBJ.dll
00007FFF111F0000 - C:\WINDOWS\system32\nvcuda.dll
00007FFF53140000 - C:\WINDOWS\system32\nvapi64.dll
00007FFF53090000 - C:\WINDOWS\SYSTEM32\mscms.dll
00007FFF528C0000 - C:\WINDOWS\SYSTEM32\ColorAdapterClient.dll
00007FFF589F0000 - C:\WINDOWS\SYSTEM32\USERENV.dll
00007FFF5AB70000 - C:\WINDOWS\System32\clbcatq.dll
00007FFF38D70000 - C:\WINDOWS\system32\napinsp.dll
00007FFF38D50000 - C:\WINDOWS\system32\pnrpnsp.dll
00007FFF58310000 - C:\WINDOWS\System32\mswsock.dll
00007FFF58070000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll
00007FFF5A210000 - C:\WINDOWS\System32\NSI.dll
00007FFF58020000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
00007FFF38D40000 - C:\WINDOWS\System32\winrnr.dll
00007FFF55410000 - C:\WINDOWS\system32\NLAapi.dll
00007FFF38D20000 - C:\WINDOWS\system32\wshbth.dll
00007FFF5AC30000 - C:\WINDOWS\System32\msctf.dll
00007FFF4E450000 - C:\WINDOWS\System32\TextInputFramework.dll
00007FFF52120000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll
00007FFF50D30000 - C:\WINDOWS\System32\fwpuclnt.dll
00007FFF50C70000 - C:\Windows\System32\rasadhlp.dll
00007FFF249D0000 - D:\Games\Guild Wars 2\bin64\CoherentUI64.dll
00007FFF53670000 - C:\WINDOWS\SYSTEM32\d3d9.dll
00007FFF573B0000 - C:\WINDOWS\SYSTEM32\dwmapi.dll
00007FFF51D30000 - C:\WINDOWS\SYSTEM32\WINNSI.DLL
00007FFF49C00000 - C:\WINDOWS\System32\iertutil.dll
00007FFF57EC0000 - C:\WINDOWS\SYSTEM32\DPAPI.dll
00007FFF4DF30000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvldumdx.dll
00007FFEF9BF0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvd3dumx.dll
00007FFF58520000 - C:\WINDOWS\SYSTEM32\WINSTA.dll
00007FFF12560000 - C:\Program Files\NVIDIA Corporation\Ansel\Tools\NvCamera64.dll
00007FFF57710000 - C:\WINDOWS\SYSTEM32\HID.DLL
00007FFF4E950000 - C:\WINDOWS\SYSTEM32\XINPUT9_1_0.dll
00007FFF4E1B0000 - C:\WINDOWS\SYSTEM32\urlmon.dll
00007FFF35430000 - C:\WINDOWS\SYSTEM32\DINPUT8.dll
00007FFF3DED0000 - C:\WINDOWS\SYSTEM32\WININET.dll
00007FFF560D0000 - C:\WINDOWS\SYSTEM32\d3d11.dll
00007FFF175B0000 - C:\Program Files\NVIDIA Corporation\Ansel\Tools\d3dcompiler_47_64.dll
00007FFF147F0000 - C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_db678424d2641c3d\nvwgf2umx.dll
00007FFF557E0000 - C:\WINDOWS\SYSTEM32\dcomp.dll
00007FFF53D40000 - C:\WINDOWS\System32\MMDevApi.dll
00007FFF3C450000 - C:\WINDOWS\SYSTEM32\wdmaud.drv
00007FFF55480000 - C:\WINDOWS\SYSTEM32\ksuser.dll
00007FFF52880000 - C:\WINDOWS\SYSTEM32\AVRT.dll
00007FFF53DC0000 - C:\WINDOWS\SYSTEM32\AUDIOSES.DLL
00007FFF496C0000 - C:\WINDOWS\SYSTEM32\msacm32.drv
00007FFF496B0000 - C:\WINDOWS\SYSTEM32\midimap.dll
00007FFF571A0000 - C:\WINDOWS\SYSTEM32\resourcepolicyclient.dll
00007FFF10ED0000 - C:\Users\zaras\AppData\Roaming\Discord\0.0.306\modules\discord_hook\e3bbef833e\DiscordHook64.dll
00007FFF56330000 - C:\WINDOWS\SYSTEM32\D3DCompiler_47.dll
00007FFF49660000 - C:\Windows\System32\Windows.Internal.Graphics.Display.DisplayColorManagement.dll

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:31

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.18362.1 (64/32-bit compatible)]

--> Thread 0x4808 <--

--> Trace <--
Pc Rt : Args
00007ff7b16dacc9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b15572d7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1f89f6f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1818e47 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1819465 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1ed6b44 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1ed685d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1ed5e34 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1ed5b29 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1ed5bbf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1862ce0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1861262 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1540077 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b17312ae 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b172f55e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b172f1d9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b173086f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b172ebdc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b1558f51 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007ff7b16e7f21 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007fff59d07bd4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00007fff5bcaced1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--
rax=0000000000000000 rbx=0000000000000001 rcx=0000000000c00000
rdx=0000000000000000 rsi=0000000000c00000 rdi=0000000000000000
rip=00007ff7b16dacc9 rsp=0000008ed42feef8 rbp=0000000000000001
r8=0000000000c00000 r9=0000000000000000 r10=0000000000000016
r11=0000000000000000 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=000001fc37c385a8
cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010203

--> Code <--
00007ff7b16daca9 f8800000 000f867c 0000000f ba25a83b .......|.....%.; 00007ff7b16dacb9 b3010173 228bc248 8bd7488b f9498bc8 ...s"..H..H..I..
00007ff7b16dacc9 f3aa488b fa498bc3 c3666666 6666660f ..H..I...ffffff. 00007ff7b16dacd9 1f840000 0000000f 11014c03 c14883c1 ..........L..H..
00007ff7b16dace9 104883e1 f04c2bc1 4d8bc849 c1e90774 .H...L+.M..I...t 00007ff7b16dacf9 36660f1f 4400000f 29010f29 41104881 6f..D...)..)A.H.

--> Stack <--
0000008ed42feef8 00007ff7b15572d7 00007ff7b2949950 00007ff7b2949950 0000000000000000 .rU.....P.......P............... 0000008ed42fef18 0000000000000000 0000000000000001 00007ff7b1556d67 0000000000000003 ................gmU.............
0000008ed42fef38 0000000000000000 0000000000005800 00007ff7b344ed70 000001fc6e8e0000 .........X......p.D........n.... 0000008ed42fef58 00007ff7b1557395 0000000000080000 00007ff7b154f249 00007678e4ef294a .sU.............I.T.....J)..xv..
0000008ed42fef78 0000000000000000 000001fc41588050 00007ff7b344d270 00007ff7b344d270 ........P.XA....p.D.....p.D..... 0000008ed42fef98 00007ff7b1f89f6f 0000000000080000 0000000000000000 0000000000040000 o...............................
0000008ed42fefb8 000001fc798a8ed0 0000000000000000 00007ff700000000 0000000000000031 ...y....................1....... 0000008ed42fefd8 000001fc00000000 000001fc37e86ab4 00007ff7b1818e47 00007ff7b344d270 .........j.7....G.......p.D.....
0000008ed42feff8 00007ff7b2347559 43a3ec7bdfd62d4f a02fe7fda2fd93b5 000001fc33114f1d Yu4.....O-..{..C....../..O.3.... 0000008ed42ff018 0000008ed42ff0d0 000001fc37d1de8c 00007ff7b1819465 00007ff7b344d270 ../........7....e.......p.D.....
0000008ed42ff038 0000008ed42ff0d0 000001fc37e86ab4 000001fc37e86a3c 000001fc37e86ab4 ../......j.7....<j.7.....j.7.... 0000008ed42ff058 00007ff7b1ed6b44 00007ff7fa0a9f70 00007ff7b344d1e0 000000000b00284b Dk......p.........D.....K(......
0000008ed42ff078 000001fc37e86a3c 000000000000000b 0000000000000000 0000000000000000 <j.7............................ 0000008ed42ff098 000000000000284b 000001fc37c385a8 00007ff7b1ed685d 000001fc37c1006c K(.........7....]h......l..7....
0000008ed42ff0b8 00007ff7b344d1e0 0000000000000000 0000000000000000 000000000b00284b ..D.....................K(...... 0000008ed42ff0d8 0000000000000002 0000000000000020 0000000000000058 00007ff7b344d1e0 ........ .......X.........D.....
0000008ed42ff0f8 00007ff7b1ed5e34 000001fc37c1006c 0000000000000002 0000000000000020 4^......l..7............ ....... 0000008ed42ff118 000000000000000b 0000000000000000 00007ff700000001 000001fc0bb0fed0 ................................
0000008ed42ff138 0000001400000014 0000000000000100 0000000000000001 00007ff7b30b6b54 ........................Tk...... 0000008ed42ff158 00007ff7b3168a20 0000000000000020 00007ff7b1ed5b29 000001fc792ee1a8 ....... .......)[.........y....
0000008ed42ff178 00007ff7b344d1a0 00007ff7b344d1e0 0000000000000000 00007ff7b3168a20 ..D.......D............. ....... 0000008ed42ff198 0000000000000000 000001fc2bda6d78 00007ff7b2b81490 000001fc70b105f0 ........xm.+...............p....
0000008ed42ff1b8 000001fc70b6dc40 00007ff7b30b6b54 0000000000000020 000001fc792ee1a8 @..p....Tk...... ..........y.... 0000008ed42ff1d8 00007ff7b1ed5bbf 000001fc2bda6d78 00007fff5bc7c4bf 000000000044007b .[......xm.+.......[....{.D.....
0000008ed42ff1f8 0000000000000200 000001fc00000020 00007ff7b30b6b54 00007ff7b30b6b40 ........ [email protected] 0000008ed42ff218 00007ff7b1862ce0 0000000400000020 00007ff7b30b6b54 000001fc792ee1a0 .,...... .......Tk.........y....
0000008ed42ff238 000001fc6e810000 000001fc6e810320 000001fc2bda6df8 0000000000000200 ...n.... ..n.....m.+............ 0000008ed42ff258 000001fc6e810cc0 0000000000000008 0000000000000000 00000000000001f8 ...n............................
0000008ed42ff278 0000000000000000 0000000000000000 0000000000000020 0000000000000200 ................ ............... 0000008ed42ff298 0000008ed42ff359 000001fc6e8e0000 00007fff5bc7ba17 000001fc6e810000 Y./........n.......[.......n....
0000008ed42ff2b8 0000000000000000 00000000000001f8 000001fc00000000 0000000000000000 ................................ 0000008ed42ff2d8 000000000000000a 000001fc2974b480 00007ff7b2263d1f 000000000000000a ..........t).....=&.............

--> DirectX Device Info <--
VendorId = 0x10de
DeviceId = 0x1c82
Version = 26.21.0014.3200
Description = NVIDIA GeForce GTX 1050 Ti
Compat = 0x00100000
VidMem = 0 MB

Any help is much appreciated, thanks!

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    If you sent an in-game Bug Report, no response will be forthcoming, as indicated on the Bug Report window.

    For an individualized response, you can contact the Tech CS Team via the 'Support' link above/below.

    Good luck.

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭
    edited April 5, 2020

    You won't get any useful response from the CS team either since this is a problem with memory access. Even if you got a dev to reply they would need to dig through the debugger to get an idea where the problem might be. This is also at a time where CS is probably swamped with request while probably at reduced capacity, do you really want to add more load there for something that isn't going to get you anything useful anyway?

    Edit: I do run into a similarish problem from time to time. Deleting the Local.dat (this will require you to redo your settings besides keybinds) fixes the problem but I have no idea why.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You could try playing without the Discord overlay. Might help.

  • Vegeta.2563Vegeta.2563 Member ✭✭✭

    What were you doing before this happened?

  • Egregious.8043Egregious.8043 Member ✭✭

    I just got a work-around from one of the techs named "Paul".
    He suggested to create a new user account on your machine (in my case Win 10), and do a fresh install on that account. My "serious error" problem went away and the game is happily installing.
    If I should have any problems running the game once I start running around again, I'll revisit this thread and update.

  • So was there any solution to this garbage? Anytime I get to certain points pf quests or specifically the FIRST quest of one of the expansions, instant crash with this same report. So far, I see nothing helpful nor can I find anyway of getting in contact so I can my money back. What a waste...

    I run an i7-9700k
    1080 FTW2 GPU
    16GB DDR4 ram
    ASUS Rog Strix Z-390 mobo.

    I should NOT be having these reoccurring problems or problems at all.

  • Gussy.3907Gussy.3907 Member
    edited April 6, 2021

    Never mind (old post)