cant buy gems...

for two days now I have been unable to buy gems. Arenanet I want to give you 100 dollars, why wont you let me?

You can contact the Billing CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

having this same issue, submitted a ticket and no response yet

same, trying to give Arenanet my money and they won't take it... maybe i should go give it to some company that does want it... like Blizzard...

I can buy gems, but when i did finish the purchase, nothing happened, it's been also 2 days now. Anyone know y?

guess ANET doesn't want the 100 bucks (150 bucks in Australian) then since I am also having an issue with buying gems with my card.

same ive also sent a ticket.

Same thing is happening to me. Wont let me buy any Gems at all. Contacted support, nothing so far.

+1 but 100 euro, response ticket: no answer.Great game, great devs. Just fix it already before my impulsiveness wears off.

I am also unable to purchase gems - any update on this?

other people having problems with both paypal and CC?

I still face this problem today (19/4/2020) both CC and paypal not working, already open ticket for this but still no response from them ):

yeah and its still doesnt work either for me too

Still have problem..it's joke?

Fixed via ticket response. They explained that it was flagged on their end, and cleared it for me. Got a legit reply ~3am and then it was fixed about ~11am. Was able to purchase just fine this afternoon. Worth the wait to use official service. B)

+1 Having issues with PayPal and CC ---- Always used PayPal without any trouble for the past 3 years until now

same here. not able nor credit card not paypal. waiting for a response whole day already.

Same here, cannot buy gems with Paypal really annoying when going into the weekend and you wanted to buy some stuff.

I was able to buy 2800 Gems and on my second try it says error.

It was solved for me by contacting support, apparently they just flag your account after when you buy more than a certain amount in a week or something? Bit stupid but whatever, I can buy my gems now.

They being Digital River, the payment provider, and not ArenaNet.

Same here... What are you doing ANet?! Where is your support team?! I just want to buy some Gems.

"Due to the high volume of tickets Anet's support is receiving, your wait time is 17,520 hours. Thank you for your patience. " I am pretty sure we all submitted tickets for the issue and it drove their ticket system through the roof. But the error is so quick I cannot get a screenshot, I am just wondering if there is an issue with Digital River's API or something with the code that Anet can fix on their end. And the error occurs regardless of payment method selected.

I do agree with other customers that this should have had priority if Anet is looking to have more income to keep everyone employed. But not having word back either by a general message to acknowledge there is an issue and it is being researched to find a resolution, it would be a nice message to see in order to prevent the flood of tickets that they are having to their support system, and to keep it updated within a reasonable time frame.

Here's a post by the Lead GM you may find informational:

https://www.reddit.com/r/Guildwars2/comments/b62066/any_fixes_to_not_being_able_to_buy_gems/

Also having issues with buying gems, just gives me an error and throws me back to the quantity selection screen.