MAC : Cannot launch client or game (serious error) — Guild Wars 2 Forums
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MAC : Cannot launch client or game (serious error)

Hi,
Can somebody help me ? Or save me.
It is very simple (or not) :
1 - open the client, the client start to download new contents, downloading some and I got the message « serious error » ; or
2 - open the client, input email and password, the window start to become full screen and I got the message « serious error ».

In the first case (1), It doesn’t matter what I do, I always have « serious error ». In the second case (2), I restart the client and in the second or third try, that work (most of the time).

In the past, by using Time Machine, I was able to solve the problem. Last time (around March 31th), I have to download again the full game. And now (so, today), new contents is add and again same problem.

To repair the client doesn’t fix anything because the message « serious error » will appear too.
This problem start around December / January 2019. I truly want to know what wrong with my computer.

Here the log « serious error » :
This part « (addr=0x000007fd2a383128) » isn’t always the same.
It can be : (addr=0x000007fb8eb75090), (addr=0x0000000000000020), (addr=0x000007f7fb8d95b8), (addr=0x000007f980bd09d8), etc.

--> Crash <--
Signal: Segmentation fault: 11 (addr=0x000007fd2a383128)
App: Gw64
Pid: 1966
BaseAddr: 0x0000000000010000
ProgramId: 101
Build: 103099
When: 2020-04-05T04:57:00Z
Uptime: 00:01:07
Flags: 0x0

--> System <--
Name: (mac)
IpAddr: 192.168.0.102
Processors: 4 (Intel x86-64h Haswell)
OSVersion: macOS Version 10.11.6 (Build 15G22010)

--> System Memory <--
Memory: 8192
ProcessCount: 235

--> Process Memory <--
Private: 446MB
WorkingSet: N/A
PeakWorkingSet: N/A
PageFaults: N/A

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 93.225671
Programmer Data 50.981038
Uncategorized 35.793878
Collections 29.74355
Dictionary 24.0841
I/O 20.88520
Archive 19.2631
Collide Havok 6.45755
Collide 6.45755
Set 4.757
File Service 1.4215
Asset Service 0.20471
Networking 0.1634
Event 0.135
Game 0.0556
Content 0.021
Engine 0.0111
Msg 0.019
Model-Programmer 0.011
Threading 0.008
UI 0.0024
Web Browser 0.0010
BTree 0.006
CharClient 0.005

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Uncategorized 35.793878
Dictionary 24.0841
Archive 19.2631
Collide Havok 6.45755
Set 4.757
File Service 1.4215
Collections 0.91301
Asset Service 0.20471
Networking 0.1525
Event 0.135
Game 0.0246
Content 0.021
Msg 0.019
Model-Programmer 0.011
Threading 0.008
Web Browser 0.0010
BTree 0.006
CharClient 0.005
Services 0.0011
Text 0.001
UI 0.0014
Programmer Data 0.002
Gr Material 0.004
Download 0.001

--> DllList <--
/Applications/Guild Wars 2 64-bit.app/Contents/MacOS/GuildWars2
/System/Library/Frameworks/Foundation.framework/Versions/C/Foundation
/usr/lib/libobjc.A.dylib
/usr/lib/libSystem.B.dylib
/System/Library/Frameworks/AppKit.framework/Versions/C/AppKit
/System/Library/Frameworks/CoreFoundation.framework/Versions/A/CoreFoundation
/usr/lib/libauto.dylib
/usr/lib/libextension.dylib
/System/Library/Frameworks/DiskArbitration.framework/Versions/A/DiskArbitration
/usr/lib/libarchive.2.dylib
/usr/lib/libDiagnosticMessagesClient.dylib
/usr/lib/libicucore.A.dylib
/usr/lib/libxml2.2.dylib
/usr/lib/libz.1.dylib
/System/Library/Frameworks/CFNetwork.framework/Versions/A/CFNetwork
/System/Library/Frameworks/SystemConfiguration.framework/Versions/A/SystemConfiguration
/System/Library/Frameworks/Security.framework/Versions/A/Security
/System/Library/Frameworks/CoreServices.framework/Versions/A/CoreServices
/usr/lib/liblangid.dylib
/System/Library/Frameworks/IOKit.framework/Versions/A/IOKit
/usr/lib/libCRFSuite.dylib
/usr/lib/libc++.1.dylib
/usr/lib/libc++abi.dylib
/usr/lib/system/libcache.dylib
/usr/lib/system/libcommonCrypto.dylib
/usr/lib/system/libcompiler_rt.dylib
/usr/lib/system/libcopyfile.dylib
/usr/lib/system/libcorecrypto.dylib
/usr/lib/system/libdispatch.dylib
/usr/lib/system/libdyld.dylib
/usr/lib/system/libkeymgr.dylib
/usr/lib/system/liblaunch.dylib
/usr/lib/system/libmacho.dylib
/usr/lib/system/libquarantine.dylib
/usr/lib/system/libremovefile.dylib
/usr/lib/system/libsystem_asl.dylib
/usr/lib/system/libsystem_blocks.dylib
/usr/lib/system/libsystem_c.dylib
/usr/lib/system/libsystem_configuration.dylib
/usr/lib/system/libsystem_coreservices.dylib
/usr/lib/system/libsystem_coretls.dylib
/usr/lib/system/libsystem_dnssd.dylib
/usr/lib/system/libsystem_info.dylib
/usr/lib/system/libsystem_kernel.dylib
/usr/lib/system/libsystem_m.dylib
/usr/lib/system/libsystem_malloc.dylib
/usr/lib/system/libsystem_network.dylib
/usr/lib/system/libsystem_networkextension.dylib
/usr/lib/system/libsystem_notify.dylib
/usr/lib/system/libsystem_platform.dylib
/usr/lib/system/libsystem_pthread.dylib
/usr/lib/system/libsystem_sandbox.dylib
/usr/lib/system/libsystem_secinit.dylib
/usr/lib/system/libsystem_trace.dylib
/usr/lib/system/libunc.dylib
/usr/lib/system/libunwind.dylib
/usr/lib/system/libxpc.dylib
/usr/lib/libenergytrace.dylib
/usr/lib/libbsm.0.dylib
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/System/Library/Frameworks/CoreServices.framework/Versions/A/Frameworks/AE.framework/Versions/A/AE
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/System/Library/PrivateFrameworks/SpeechRecognitionCore.framework/Versions/A/SpeechRecognitionCore
/Applications/Guild Wars 2 64-bit.app/Contents/Frameworks/Gw64.framework/Gw64
/Applications/Guild Wars 2 64-bit.app/Contents/Frameworks/Gw64.framework/Versions/GuildWars2.103099/libCoherentUI.dylib
/Applications/Guild Wars 2 64-bit.app/Contents/Frameworks/Gw64.framework/Versions/GuildWars2.103099/libBink2Macx64.dylib
/Applications/Guild Wars 2 64-bit.app/Contents/Frameworks/Gw64.framework/Versions/GuildWars2.103099/libfmodex.dylib
/Applications/Guild Wars 2 64-bit.app/Contents/Frameworks/Gw64.framework/Versions/GuildWars2.103099/libumbra31ob64.dylib
/System/Library/Frameworks/Carbon.framework/Versions/A/Carbon
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/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/ImageCapture.framework/Versions/A/ImageCapture
/System/Library/Frameworks/Carbon.framework/Versions/A/Frameworks/OpenScripting.framework/Versions/A/OpenScripting
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/usr/lib/libstdc++.6.dylib
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/usr/lib/libcsfde.dylib
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cl_kernels
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/System/Library/PrivateFrameworks/GeoServices.framework/Versions/A/GeoServices

--> World State <--

--> Thread 0x1181c5d0 <--

--> Trace <--
PC Rt : Args
000000000155f519 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000155d263 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000155f083 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000155c279 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000154ade8 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000000001a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000002b00 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000015539a2 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
00000000015596de 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
000000000155332f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000314da1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000000249 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
0000000000000001 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Stack <--
00007fff501502d0 00007fff501502d0 000000011a82c000 0000003000000010 00007fff50150330 ...P................0...e......
00007fff501502f0 00007fff501506d0 0000000111ce6560 00007fd2a1502db0 000000011a82c000 ...P....e.......-P.............
00007fff50150310 00000001119ccac2 00007fff8ac3d0e0 00007fff50150370 000000011127cb9a ................p..P......'..... 00007fff50150330 000000010faed000 00007fd2a1502bc0 00007fd2a140b180 0000000000080000 [email protected]
00007fff50150350 0000000000100000 0000000111ad0b1d 00007fff501503c0 000000011a82c000 ...................P............ 00007fff50150370 00007fff501503a0 000000011127e9a3 00007fff501508f0 00007fd2a1720360 ...P......'........P.....r..... 00007fff50150390 0000000111273190 0000000000000000 00007fff501503b0 000000011127bb99 .1'................P......'.....
00007fff501503b0 00007fff501504b0 000000011126a708 0000000111ce5e08 0000000000000002 ...P......&......^.............. 00007fff501503d0 00007fff50150420 00000001119897c2 00000000000000a4 00000001119898bc ..P............................
00007fff501503f0 0000000000000001 00007fff50150410 00007fff50150418 00000000ffffffff ...........P.......P............ 00007fff50150410 0000000000000000 0000000111a48d64 203a6c616e676953 61746e656d676553 ........d.......Signal: Segmenta
00007fff50150430 756166206e6f6974 28203131203a746c 3078303d72646461 3264663730303030 tion fault: 11 (addr=0x000007fd2 00007fff50150450 2938323133383361 0000000000000000 0000000000000000 0000000000000000 a383128)........................
00007fff50150470 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00007fff50150490 0000000000000000 0000000000000000 5500da208ee729d2 00007fff50150958 .................).. ..UX..P....
00007fff501504b0 00007fff501504c0 00007fff8242252a 00007fff50150a10 0000000000002b00 ...P....*%B........P.....+...... 00007fff501504d0 001dffff70839fa1 0000000000002b00 0000000000000000 000000040000000e ...p.....+......................
00007fff501504f0 000007fd2a383128 700007fd2a38310e 0000000000000001 000007fd2a383108 (18*.....18*...p.........18*.... 00007fff50150510 0000000000000018 00007fd2a140dca0 00007fff81478fd9 00007fff50150a10 [email protected]
00007fff50150530 00007fff50150a10 0000000000000010 00007fd2a1705658 00007fd2a3034590 ...P............XVp......E...... 00007fff50150550 0000000111e57838 00007fd2a1720360 0000000111ad0b1d 0000000111273190 8x.......r..............1'..... 00007fff50150570 0000000000000000 00007fff8ac3cec1 0000000000010202 000000000000002b ........................+.......
00007fff50150590 0000000000000000 0000000000000000 0000000000000000 000000000220037f .......................... ..... 00007fff501505b0 00000000901539e3 0000000050150110 0000ffff00001fa1 0000000000000000 .9.........P....................
00007fff501505d0 000000000000ffff 0000000000000100 000000000000ffff 0000000000000000 ................................ 00007fff501505f0 0000000000000000 0000000000000000 0000000000000000 ff80000000000000 ................................
00007fff50150610 000000000000c00a b000000000000000 0000000000004003 c696452afe800000 [email protected]*E.. 00007fff50150630 0000000000004027 d53b2d4d3e8865dd 0000000000004009 0000000000000000 '@.......e.>M-;[email protected]
00007fff50150650 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00007fff50150670 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
00007fff50150690 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00007fff501506b0 0000000000000000 0000000000000000 0000000000000000 00ff00ff00ff00ff ................................

0 Gw64 0x000000011127ed89 EntryPoint + 22410345
1 Gw64 0x000000011127e69a EntryPoint + 22408570
2 Gw64 0x000000011127cb9a EntryPoint + 22401658
3 Gw64 0x000000011127e9a3 EntryPoint + 22409347
4 Gw64 0x000000011127bb99 EntryPoint + 22397561
5 Gw64 0x000000011126a708 EntryPoint + 22326760
6 libsystem_platform.dylib 0x00007fff8242252a _sigtramp + 26
7 ??? 0x0000000000002b00 0x0 + 11008
8 Gw64 0x00000001112732c2 EntryPoint + 22362530
9 Gw64 0x0000000111278ffe EntryPoint + 22386398
10 Gw64 0x0000000111272c4f EntryPoint + 22360879
11 Gw64 0x00000001100346c1 EntryPoint + 3231137
12 GuildWars2 0x000000010fab00a9 main + 585
13 libdyld.dylib 0x00007fff8b6695ad start + 1

--> Error Logs <--

--> OpenGL Info <--
Version: 4.1 INTEL-10.14.74
Renderer: Intel(R) HD Graphics 6000
Vendor: Intel Inc.

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Thank you very much.

Comments

  • Has there been any update on this? I'm experiencing the same thing

  • Valatha.6048Valatha.6048 Member ✭✭

    Nope. Today, new contents is adding and still get the same. I have not idea why. I only have to try and try and try until it work. Good news : after a certain amount of try (5, 10, 20, etc.), that work... so far.