client experiencing serious error

I just downloaded the game installer from the website. As soon as I clicked the client it shows serious error message.

--> Crash <--Assertion: hdr->signature == PACKFILE_SIGNATUREFile: ......\Services\Packfile\Packfile.cpp(2157)App: Gw2-64.exePid: 5256BaseAddr: 00007FF7410D0000ProgramId: 101Build: 103632When: 2020-05-02T18:24:43Z 2020-05-03T01:24:43+07:00Uptime: 0 days 0:00:02Flags: 0

--> System <--Name: 80974340IpAddr: 192.168.1.12Processors: 8 [GenuineIntel:6:14:12]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 3753MB/ 8005MB 46%Paged: 4882MB/ 9285MB 52%Virtual: 134213225MB/134217727MB 3%Load: 53%CommitTotal: 4402MBCommitLimit: 9285MBCommitPeak: 4723MBSystemCache: 3937MBHandleCount: 85312ProcessCount: 202ThreadCount: 2727

--> Process Memory <--Private: 87MBWorkingSet: 84MBPeakWorkingSet: 96MBPageFaults: 197844

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 60.95 6611
Uncategorized 27.89 4675
Programmer Data 26.61 1181
I/O 26.27 917
Asset Service 24.95 877
Collide 6.45 755
Collide Havok 6.45 755
File Service 1.24 12
Networking 0.11 14
Archive 0.08 23
Collections 0.07 71
Event 0.07 3
Dictionary 0.06 39
Game 0.05 56
Engine 0.02 12
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Packfile 0.01 55
CharClient 0.00 5
BTree 0.00 4
Services 0.00 8
File Core 0.00 2
Text 0.00 1

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 27.89 4675
Asset Service 24.95 877
Collide Havok 6.45 755
File Service 1.24 12
Networking 0.11 9
Archive 0.08 23
Event 0.07 3
Dictionary 0.06 39
Game 0.02 46
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Collections 0.01 27
Packfile 0.01 55
Engine 0.01 6
CharClient 0.00 5
BTree 0.00 4
Services 0.00 8
File Core 0.00 2
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2
Agent 0.00 1

--> DllList <--00007FF7410D0000 - C:\Users\LENOVO\Desktop\New folder\Gw2.exe00007FF9C38A0000 - C:\WINDOWS\SYSTEM32\ntdll.dll00007FF9C0FA0000 - C:\WINDOWS\System32\KERNEL32.DLL00007FF9C0740000 - C:\WINDOWS\System32\KERNELBASE.dll00007FF9B8B20000 - C:\WINDOWS\SYSTEM32\apphelp.dll00007FF9C34F0000 - C:\WINDOWS\System32\USER32.dll00007FF9C0290000 - C:\WINDOWS\System32\win32u.dll00007FF9C3130000 - C:\WINDOWS\System32\GDI32.dll00007FF9C0580000 - C:\WINDOWS\System32\gdi32full.dll00007FF9C02B0000 - C:\WINDOWS\System32\msvcp_win.dll00007FF9C00B0000 - C:\WINDOWS\System32\ucrtbase.dll00007FF9C3690000 - C:\WINDOWS\System32\ADVAPI32.dll00007FF9C2AC0000 - C:\WINDOWS\System32\msvcrt.dll00007FF9C1240000 - C:\WINDOWS\System32\sechost.dll00007FF9C2960000 - C:\WINDOWS\System32\RPCRT4.dll00007FF9C2EA0000 - C:\WINDOWS\System32\WS2_32.dll00007FF9C09E0000 - C:\WINDOWS\System32\WINTRUST.dll00007FF9BF8C0000 - C:\WINDOWS\System32\MSASN1.dll00007FF9C03A0000 - C:\WINDOWS\System32\CRYPT32.dll00007FF9C2FC0000 - C:\WINDOWS\System32\PSAPI.DLL00007FF9B66E0000 - C:\WINDOWS\SYSTEM32\VERSION.dll00007FF9B6840000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll00007FF9B4A30000 - C:\WINDOWS\SYSTEM32\WINMM.dll00007FF9C10E0000 - C:\WINDOWS\System32\ole32.dll00007FF9C31C0000 - C:\WINDOWS\System32\combase.dll00007FF9C0A40000 - C:\WINDOWS\System32\bcryptPrimitives.dll00007FF9C2FD0000 - C:\WINDOWS\System32\OLEAUT32.dll00007FF9C1450000 - C:\WINDOWS\System32\SHELL32.dll00007FF9B47D0000 - C:\WINDOWS\SYSTEM32\WINMMBASE.dll00007FF9C0350000 - C:\WINDOWS\System32\cfgmgr32.dll00007FF9C2F10000 - C:\WINDOWS\System32\shcore.dll00007FF9BF960000 - C:\WINDOWS\System32\windows.storage.dll00007FF9BF890000 - C:\WINDOWS\System32\profapi.dll00007FF9BF900000 - C:\WINDOWS\System32\powrprof.dll00007FF9C2E40000 - C:\WINDOWS\System32\shlwapi.dll00007FF9BF8E0000 - C:\WINDOWS\System32\kernel.appcore.dll00007FF9C0720000 - C:\WINDOWS\System32\cryptsp.dll00007FF98A6D0000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17763.1158_none_0f5d206daddd034d\gdiplus.dll00007FF9B6E10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17763.1158_none_6d04a2b459fb344e\COMCTL32.dll00007FF9B82B0000 - C:\WINDOWS\SYSTEM32\USP10.dll00007FF9B3470000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll00007FF9A2AB0000 - C:\WINDOWS\SYSTEM32\Secur32.dll00007FF99C0F0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll00007FF9BF2D0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL00007FF9BF7C0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL00007FF9C2A90000 - C:\WINDOWS\System32\IMM32.DLL00007FF9BE240000 - C:\WINDOWS\SYSTEM32\dbghelp.dll00007FF9C0260000 - C:\WINDOWS\System32\bcrypt.dll00007FF9B8CB0000 - C:\WINDOWS\system32\uxtheme.dll00007FF9BE900000 - C:\WINDOWS\SYSTEM32\ntmarta.dll00007FF9BDDD0000 - C:\WINDOWS\system32\dwmapi.dll00007FF9B7070000 - C:\WINDOWS\system32\napinsp.dll00007FF9B6540000 - C:\WINDOWS\system32\pnrpnsp.dll00007FF99A370000 - C:\WINDOWS\system32\wshbth.dll00007FF9B8AD0000 - C:\WINDOWS\system32\NLAapi.dll00007FF9BEE20000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL00007FF9BF100000 - C:\WINDOWS\System32\mswsock.dll00007FF9BEE60000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll00007FF9C30A0000 - C:\WINDOWS\System32\NSI.dll00007FF9B65F0000 - C:\WINDOWS\System32\winrnr.dll00007FF9C12E0000 - C:\WINDOWS\System32\msctf.dll00007FF9AA120000 - C:\WINDOWS\System32\TextInputFramework.dll00007FF9B8820000 - C:\WINDOWS\System32\CoreMessaging.dll00007FF9B37F0000 - C:\WINDOWS\System32\CoreUIComponents.dll00007FF9B9E00000 - C:\WINDOWS\SYSTEM32\wintypes.dll00007FF9B3590000 - C:\WINDOWS\SYSTEM32\WindowsCodecs.dll00007FF9938C0000 - C:\WINDOWS\system32\explorerframe.dll00007FF9B2F40000 - C:\WINDOWS\System32\fwpuclnt.dll00007FF9B1060000 - C:\Windows\System32\rasadhlp.dll

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.17763.1 (64/32-bit compatible)]

--> AssetWorkerCpu0 Thread 0x2050 <--

--> Trace <--Pc Rt : Args00007ff74126281c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7413bcff1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7413bedf0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7413bec6f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff74139169f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff741391f3e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7413823af 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff741259381 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff7413e7f41 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff9c0fb7974 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff9c390a271 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000001 rbx=00007ff7426d7fb8 rcx=00000099be8ff050rdx=00007ff7426d7fb8 rsi=000000000000086d rdi=00007ff7426d8148rip=00007ff7412627bd rsp=00000099be8feff0 rbp=000000000004e894r8=000000000000086d r9=0000024af3bf9840 r10=0000024af73b6a70r11=00000099be8ff490 r12=00000099be8ff740 r13=00000099be8ff7a8r14=0000000000000003 r15=0000024af3c480d4cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF7426D7F98 6361705c73656369 61505c656c69666b 6e49656c69466b63 0000000000682e74rbx +0 00007FF7426D7FB8 2e2e5c2e2e5c2e2e 656369767265535c 69666b6361505c73 666b6361505c656crbx+32 00007FF7426D7FD8 007070632e656c69 6953657079745f73 5f4b4341505b657a 455059545f464544rcx-32 00000099BE8FF030 00007ff7412627bd 00000099be8feff0 000000000004e894 0000024af39b3c90rcx +0 00000099BE8FF050 0000000000000010 0000000000000054 000000000000002b 0000000000000054rcx+32 00000099BE8FF070 0000024aebc8be90 00000000000003b0 00001f800010000f 0053002b002b0033rdx-32 00007FF7426D7F98 6361705c73656369 61505c656c69666b 6e49656c69466b63 0000000000682e74rdx +0 00007FF7426D7FB8 2e2e5c2e2e5c2e2e 656369767265535c 69666b6361505c73 666b6361505c656crdx+32 00007FF7426D7FD8 007070632e656c69 6953657079745f73 5f4b4341505b657a 455059545f464544r9-32 0000024AF3BF9820 00000000544f4f46 0c3ffd05331836a0 0000024ae99d0150 00400110ebd1bb90r9 +0 0000024AF3BF9840 0000000000000000 0000000000000000 0000000000000000 0000000000000000r9+32 0000024AF3BF9860 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Code <--00007ff74126279d 488bf941 8bf0488d 0d36c5c5 01488bda H..A..H..6...H.. 00007ff7412627ad e81e72fe ff488d4c 2460ff15 7bbb3d01 ..r..H.L$..{.=. 00007ff7412627bd 488b8424 58010000 4c8d0504 ea3e0148 H..$X...L....>.H00007ff7412627cd 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff7412627dd 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.00007ff7`412627ed 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--00000099be8feff0 0000000000000000 00000000000002a0 0000003702000002 0000000000000010 ....................7........... 00000099be8ff010 00000099be8ff030 00000099be8ff050 0000000000000000 0000000000000000 0.......P.......................00000099be8ff030 00007ff7412627bd 00000099be8feff0 000000000004e894 0000024af39b3c90 .'&A.....................<..J... 00000099be8ff050 0000000000000010 0000000000000054 000000000000002b 0000000000000054 ........T.......+.......T.......00000099be8ff070 0000024aebc8be90 00000000000003b0 00001f800010000f 0053002b002b0033 ....J...................3.+.+.S. 00000099be8ff090 00000202002b002b 00000000e700a245 000000000000001c 00007ff902000002 +.+.....E.......................00000099be8ff0b0 00000000000003ff 0000024aebc8be00 000000000000d60d 0000000000000001 ............J................... 00000099be8ff0d0 00000099be8ff050 00007ff7426d7fb8 00007ff7426d7fb8 00000099be8feff0 P.........mB......mB............00000099be8ff0f0 000000000004e894 000000000000086d 00007ff7426d8148 000000000000086d ........m.......H.mB....m....... 00000099be8ff110 0000024af3bf9840 0000024af73b6a70 00000099be8ff490 00000099be8ff740 @...J...pj;.J...........@.......00000099be8ff130 00000099be8ff7a8 0000000000000003 0000024af3c480d4 00007ff7412627bd ....................J....'&A.... 00000099be8ff150 000000000000027f 0000000000000000 0000000000000000 0000ffff00001f80 ................................00000099be8ff170 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000099be8ff190 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000099be8ff1b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000099be8ff1d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000099be8ff1f0 000037160000370d 000037280000371f 0000398a0000397d 000039a400003997 .7...7...7..(7..}9...9...9...9.. 00000099be8ff210 0000000100000000 0000000300000002 0000000000000000 0000000000000000 ................................00000099be8ff230 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000099be8ff250 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000099be8ff270 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000099be8ff290 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000099be8ff2b0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 00000099be8ff2d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................00000099be8ff2f0 0000000000000040 0000024a00000000 0000000000000110 0000000100000000 @...........J................... 00000099be8ff310 00000000db00d60d 0000000000000000 0000000000000002 0000000000000000 ................................00000099be8ff330 000000003f00003f 0000000000000000 0000000000000000 0000000000000000 ?..?............................ 00000099be8ff350 00000000000003ff 0000000000000000 0000024af3b1f090 0000000000000000 ....................J...........00000099be8ff370 000000000000414c 00000099be8ff740 0000024a00000000 0000024ae9980000 LA......@...........J.......J... 00000099be8ff390 0000024ae99d0000 0000000000000000 00007ff74264b970 00007ff74264b970 ....J...........p.dB....p.dB....00000099be8ff3b0 00000099be8ff7a8 00000099be8ff740 0000024aebcf9628 0000000000000100 ........@.......(...J........... 00000099be8ff3d0 0000000000000001 00007ff741257127 0000000000000000 0000000000000000 ........'q%A....................

Can somebody help??

You could try -repairing the client.https://wiki.guildwars2.com/wiki/Command_line_arguments

You could try disabling any and all third party programs.

You could contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.Be aware, due to high volume, and the current crisis, response times are longer than usual.

Good luck.