Open Letter to ArenaNet regarding Server Latency - Page 4 — Guild Wars 2 Forums
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Open Letter to ArenaNet regarding Server Latency

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  • primatos.5413primatos.5413 Member ✭✭✭

    Servers off problem solved.. no more lags :)

  • Redseven.3985Redseven.3985 Member ✭✭

    Fully agree. Made a similar post a few weeks back which gained some attention and then Anet removed the post. Food for thought.

  • TheSun.4321TheSun.4321 Member ✭✭

    Bump.

    Now that the EU server situation is resolved hopefully we'll get attention now :)

    Ship Captain of the H.M.C.S Galatis.

  • Fix it, pls. I have crashes when i run in a squad too. Thank you.

  • Digger.8659Digger.8659 Member ✭✭

    The lag situation needs to be addressed and fixed asap. Since the new story map is supposed to introduce players to WvW, the one thing it won't prepare people for is lag.

  • Melian.5368Melian.5368 Member ✭✭✭

    ANet please address this issue! Your player base is your biggest marketer. If we - players who play primarily WvW on the game - enjoy it, we make our friends to come play with us too. We advertise it on the internet, we post videos to youtube, stream it, and tell our epic battle stories at bar meetings. Right now it is not enjoyable! It's not fun to die to condis because your cleanse skills didn't work! So much depth to the game, so many builds, strategies, environments, big brain plays... None can be actualized because the latency issue doesn't allow it! Please work on this, please!

  • gitssac.7302gitssac.7302 Member
    edited May 13, 2020

    Let's be real: Anet don't care about WvW. They only care about gem store skins. You don't lose half your staff and get restructured by your parent company because you care about satisfying your customers and infusing innovation into your game. Anet will just keep putting out gem store skins and boring AF PvE stories because that's where the money is at. It's a move to ensure they die just a little bit more slowly than they otherwise would have and can milk the whales for the last of their money before dropping and running completely.

    I'd love to see WvW get an actual content update/Decent servers that don't lag 24/7, but Anet don't care. You won't get a response on the forums and you'll never see Anet do anything else with WvW other than tweaking stats. I'd be surprised if they even have programmers anymore.

    I'm waiting for Anet to go bankrupt and GW2 to die so some awesome lads can make a private server and actually give the people what they want.

    In closing:
    Anet killed WvW: Change my mind.

  • Nezremar.5186Nezremar.5186 Member ✭✭

    +1, i thought it was just me, pressing skill buttons , staring at the screen and them not activating.

  • Well voiced and appreciate your taking the time to express everyone's concern. Fully support the questions

  • Sovereign.1093Sovereign.1093 Member ✭✭✭✭

    It is like someone was caught doing something bad but refuses to be honest. Hehe

    Not Even Coverage is the Only broken thing in WVW.

  • Henry.5713Henry.5713 Member ✭✭✭✭

    Performance and lag issues have always been bad during server three-ways but nowhere near as bad as they have grown lately. It is almost comical whenever you have two blobs on top of eachother and people simply aren't dying because no skills are going off.

    Progress isn't made by early risers. It's made by lazy men trying to find easier ways to do something. ~ Robert Heinlein

  • I support this cause 100% has a commander its unjoyable to play in the current state of the game with all the lag

    Signed: Primordus Virtus [RISE] Guild Leader and Driver

  • You don't even have to be at the oj's to experience the lag, a couple of days ago I was at citadel trying to list to the tp, oj's were at swt and it was impossible to list anything. The lag needs to be addressed.

  • Vlad Morbius.1759Vlad Morbius.1759 Member ✭✭✭

    Getting so bad now it's happening when there are as few as a dozen people in one area, sad. Anet needs to address this, it's terribly inconvenient.

  • Sovereign.1093Sovereign.1093 Member ✭✭✭✭

    Experienced it yesterday and I bet the enemy did too.

    Not Even Coverage is the Only broken thing in WVW.

  • I think many here don't understand that there isn't much Anet can really do here, let me quote from a post i replied to on another thread-

    @Bandwagon.4512 said:

    Ever snce Anet moved to the AWS servers(part of their move to cut costs and 'improve' performance), there has been multiple people/sources who have told me that the way they run the servers are out of Anet's hands. Case in point, ever since Covid-19 struck, Amazon web servers have been prioritizing server load and maintaining speeds, pings/lags were given lower priority. Hence, i don't see any resolution to lags in the short to medium term, since it's really out of Anet's hands. I guess, we got to live with this new normal since Anet is just one of the many customers AWS has, albeit one of the smaller compared to others.

  • Redseven.3985Redseven.3985 Member ✭✭

    Yea the EU server shutdown? It did nothing to help in fact server latency is somehow even worse now!

  • Don't y'all love it when groups clash and RNG gets to decide who's skills go through? It's one of my favorites

  • roso.1536roso.1536 Member ✭✭
    edited May 14, 2020

    Im convinced at this point that the only chance we have for Anet to try to fix this its talking outside of their forum yard (storm their Social Media or an ingame protest)

  • realviizz.4982realviizz.4982 Member ✭✭
    edited May 14, 2020

    Sending this message in the middle of a 3-way SM fight because nobody has skills going off :)
    What I mean to say is, there's no need to worry about dying.
    It's absolutely horrible.

  • Revolution.5409Revolution.5409 Member ✭✭✭

    Absolutely agree with everything that is written in this post, I hope that WvsW can get an update soon and be improved.
    I play mainly in this mode and it is one of the things that keeps me attached to the game after 8 years, is a unique game mode, optimizing it will not only improve the situation for regular players but will also attract new ones.

  • The performance issues in WvW has a huge impact to being able to enjoy the game mode.

    We've heard many different theories on why it occurs over the years but it is worse than ever now. Some of these theories range from the increased demand that condition builds place on the servers to all the sparkle kitties (players that use all the shinies at once for erm... fashion purposes), to the map changes, to reduced horsepower on the tier of service we currently have in AWS, to the "Wuhan" related increase in player load.

    Regardless of the reason the performance issues need to be addressed.

  • Biermeister.4678Biermeister.4678 Member ✭✭✭

    According to Pingplotter the AWS is dropping packets Anet needs to get with their server contractor and have them fix the problem

  • Sovereign.1093Sovereign.1093 Member ✭✭✭✭

    :3 saw the culling bs business model. Gg stupid and the end

    Not Even Coverage is the Only broken thing in WVW.

  • CrimsonNeonite.1048CrimsonNeonite.1048 Member ✭✭✭
    edited May 16, 2020

    So in T3 EU on the Green Borderlands, we had a yet another reset with Skill lag, even when it was initially only two Zergs clashing tonight.
    It's currently just as bad as a three way fight inside SM.

  • I'm here to report my experience of a major IMPROVEMENT in lag over the last couple days. 3 way fights are locked above 25 FPS FPS and no skill lag when we clash. I hear a massive amount of people and commanders talking about lag in comms, I'm not seeing it at all. WvW had extra lag at time of original post, but I'm just saying it is a night and day difference now and 3 way fights are easily playable. I think its has to do with regional internet or people blowing off the fact they own a poopy outdated PC. For the record I'm located in US South West on a Ryzen 3600 and Rx580 and WiFi.

  • Wulfgar.9715Wulfgar.9715 Member ✭✭

    @CrimsonNeonite.1048 said:
    So, we had a yet another reset with Skill lag, even when it was initially only two Zergs clashing tonight.
    It's currently just as bad as a three way fight inside SM.

    Same here today...it was getting better after 2 hrs

  • FOX.3582FOX.3582 Member ✭✭✭

    "We know you want this game to succeed as much as we do"

    Their marketing suggests otherwise.

  • Vlad Morbius.1759Vlad Morbius.1759 Member ✭✭✭
    edited May 16, 2020

    I'm wondering just how much this lag has to do with the absolute massive amounts of hacks I'm seeing in the game today. I can say that if Anet is guilty of anything it is not policing as actively as they once did and that has led to a large amount of players using hacks in WvW because they can get away with it. So before we just kitten all over Anet we should start examining our own population and the part they play in the problem and I guarantee almost everyone who plays today has witnessed someone running a hack. No doubt in my mind that's adding to the massive lag issues, but it's typical for most to ignore it because it's far easier just to blame the host.
    Report hacks, https://www.theverge.com/2020/5/6/21246229/pc-gaming-cheating-aimbots-wallhacks-hacking-tools-developer-response-problem

  • Bandwagon.4512Bandwagon.4512 Member ✭✭
    edited May 16, 2020

    @SirPoopsalot.5830 said:
    I'm here to report my experience of a major IMPROVEMENT in lag over the last couple days. 3 way fights are locked above 25 FPS FPS and no skill lag when we clash. I hear a massive amount of people and commanders talking about lag in comms, I'm not seeing it at all. WvW had extra lag at time of original post, but I'm just saying it is a night and day difference now and 3 way fights are easily playable. I think its has to do with regional internet or people blowing off the fact they own a poopy outdated PC. For the record I'm located in US South West on a Ryzen 3600 and Rx580 and WiFi.

    While on it's own, you have a point. Potato Pc's tend to be more laggy than the newer/latest configuration ones, BUT the recent report on lags have mostly been from players who have already been playing the game and with their same potato pc's , they have noticed a change...more lags than ever before! There are clear indications of lags not only in zerg fights like wvw, but even during mundane pve events which can be done solo.
    So, ping spikes and poor latency apart(ignoring any potatoes), the five major reasons for lags (as mentioned by a pc manufacturer) are-
    1. Internet service provider (ISP) quality
    2. Internet connection speed
    3. Inadequate bandwidth
    4. Configuration of firewalls
    5. Geographical location

    From that list, what do you think changed for you?

  • @Vlad Morbius.1759 said:
    I'm wondering just how much this lag has to do with the absolute massive amounts of hacks I'm seeing in the game today. I can say that if Anet is guilty of anything it is not policing as actively as they once did and that has led to a large amount of players using hacks in WvW because they can get away with it. So before we just kitten all over Anet we should start examining our own population and the part they play in the problem and I guarantee almost everyone who plays today has witnessed someone running a hack. No doubt in my mind that's adding to the massive lag issues, but it's typical for most to ignore it because it's far easier just to blame the host.
    Report hacks, https://www.theverge.com/2020/5/6/21246229/pc-gaming-cheating-aimbots-wallhacks-hacking-tools-developer-response-problem

    Few days ago, we had a mesmer port into the keep inner walls and bring his troopers with him, there are way more hackers now than before, but i am sure the ban hammer will be hitting some people soon. Anet can be slow, but do take action. On that note, why people, why? Why do you find hacks good for a game, any game? It insta reminds me of people irl who love cutting queues and moving ahead of you, they clearly know you been standing there for your chance and they somehow think that they are smarter than you since they got themselves ahead of you, but all they do is annoy people who have been unfairly dealt with, you see it hurts that sense of fairness for others more than anything.

  • Digger.8659Digger.8659 Member ✭✭

    300 less views then the least viewed thread stickied in WvW and Anet has not yet responded to this specific issue. Yes I know that they are limited to what they can say, but they need to tell us that this is an issue they are aware of.

  • Bern.9613Bern.9613 Member ✭✭

    Seems the cat is out of the bag!!!
    https://cdn.discordapp.com/attachments/158520465764253696/711235149639057438/FB_IMG_1589642038772.jpg
    (I'm not taking credit for this picture, just passing it along)

  • CrimsonNeonite.1048CrimsonNeonite.1048 Member ✭✭✭
    edited May 17, 2020

    Tonight it was a miracle at least, we fought two or three guild groups from one server and it was absolutely fine, it was only laggy when a third zerg appeared.

    It's probably a problem on reset as so many people usually plays on reset, but it's also on EBG everyday.

  • Faenar.8036Faenar.8036 Member ✭✭✭

    I can confirm that in EU WvW, lag situation is noticeably improved and in Alpine Borderlands map in full zerg vs full zerg 2-way fights, lags almost doesnt exist anymore, you only notice something like a feeling of "uh, there is some very slight delay, game still playable okay, but something still dont feel completely perfect" . There are still some small skill lags in EBG Stonemist 3-way zerg massacre, but generaly I can say this:

    **WvW game mode in EU is finally playable again. Was about time, ArenaNet! **

    After some weeks when I was only keeping "Wood participation level" because WvW was completely unplayable for weeks for me, yesterday (16 May 2020) fights were like I was playing a different game. Almost no lags, only small ones at extreme circumstances. Seems like if there is a post with literally thousands of views in WvW forum section, ArenaNet is finally able to at least notice there is some problem in this long forgotten game mode.

  • Mil.3562Mil.3562 Member ✭✭✭

    Don't be too happy.
    The lag will be back again soon.
    You'll see.

  • Strages.2950Strages.2950 Member ✭✭✭

    I've been playing this game rather consistently for the past 6 years now, and apart from short burnout breaks or long holidays I've never had that feeling of "I'd rather not play at all" before. The connection is bad enough for me due to geography (in South America, 180+ pings are standard), but the the current situation has honestly made me turn to other games and other activities because every time the nostalgia of my guild manages to guilt me into logging on...I've had a terrible experience due to latency and lag. I am less and less compelled to return even though I dearly miss playing with my friends (shout out to JOY). The situation is not only hurting the game, but the actual communities you so proudly chest thump to enable through your platform.

  • Faenar.8036Faenar.8036 Member ✭✭✭

    I have the feeling that there will probably be more skill lags in the future. According to the fact that this skill-lag problem is a long-term situation, it looks more like a business precaution than some AWS (=Amazon Web Servers) packet-loss-whatever excuse.

    When I look at the NCSOFT financial reports, the GW2 sales looks like this:
    Q1 2019: 16,337
    Q2 2019: 15,882
    Q3 2019: 15,138
    Q4 2019: 11,331
    Q1 2020: 12,530
    (For comparison, mobile phone NCSOFT "Lineage" + "Lineage2" franchise had sales Q1 2020: 553,160 ... yes, thats not a typing error, thats 50 times more than GW2, keep in mind GW2 is just a little tiny franchise for NCSOFT)
    *) numbers are based on public NCSOFT financial reports and are in milions of KRW (Korean Republic won)

    And you know: lower sales = lower money for company owner = greater urgency of minimizing costs

    In my personal point of view, it looks like ArenaNet is simply minimizing the game maintenance costs by lowering the number of server racks in server farm and stops this lowering only when WvW playerbase starts screaming on forum that WvW became completely unplayable. Then ANet throws few server racks back just to shut the mouth of WvW ppl, and voila, you have minimized cost and maximized profit. Dont get me wrong, I am definitely not saying minimizing costs is a bad thing, its actually a good thing, I am just saying that I think ANet as a company is doing this without any respect to its customers (in this case WvW playerbase).

    I think this is not the last time ArenaNet testing us how much we can endure.

  • primatos.5413primatos.5413 Member ✭✭✭

    This is no bump!!

  • Faenar.8036Faenar.8036 Member ✭✭✭

    Tuesday 19 May 2020 roughly around 10 AM EU GMT+2
    Lags are back with full strenght - Seafarers Rest [EU] server, had even [Outnumbered] "buff" on map

  • @Faenar.8036 said:
    I have the feeling that there will probably be more skill lags in the future. According to the fact that this skill-lag problem is a long-term situation, it looks more like a business precaution than some AWS (=Amazon Web Servers) packet-loss-whatever excuse.

    When I look at the NCSOFT financial reports, the GW2 sales looks like this:
    Q1 2019: 16,337
    Q2 2019: 15,882
    Q3 2019: 15,138
    Q4 2019: 11,331
    Q1 2020: 12,530
    (For comparison, mobile phone NCSOFT "Lineage" + "Lineage2" franchise had sales Q1 2020: 553,160 ... yes, thats not a typing error, thats 50 times more than GW2, keep in mind GW2 is just a little tiny franchise for NCSOFT)
    *) numbers are based on public NCSOFT financial reports and are in milions of KRW (Korean Republic won)

    And you know: lower sales = lower money for company owner = greater urgency of minimizing costs

    In my personal point of view, it looks like ArenaNet is simply minimizing the game maintenance costs by lowering the number of server racks in server farm and stops this lowering only when WvW playerbase starts screaming on forum that WvW became completely unplayable. Then ANet throws few server racks back just to shut the mouth of WvW ppl, and voila, you have minimized cost and maximized profit. Dont get me wrong, I am definitely not saying minimizing costs is a bad thing, its actually a good thing, I am just saying that I think ANet as a company is doing this without any respect to its customers (in this case WvW playerbase).

    I think this is not the last time ArenaNet testing us how much we can endure.

    This game was never really popular among AAA titles, whatever fizz was there was only there for first couple of years, when it launched, then it's been relegated to the faithful community of gamers who kept a playing, taking a break, playing cycle (i guess the number of people who still quit are higher than the new ones joining). If you wanna look at a game's popularity, check out any online streaming platforms, Twitch for example, a game like Black Desert Online, which i find to be more grindy and less fun to play than GW2 has, at the time of this writing, 4100+ viewers vs 703 on GW2.
    That, imho, says a lot about a game. Why is this the case....bad marketing, less events to get the community involved, less interaction from devs....idk, this is where GW2 has it's biggest challenge, it is clearly a AAA game which lacks the punch to stand up against other (even many sub-par MMO's) games.

  • Idk if Anet's financials have much to do with current server issues. Maybe they've recently renegotiated the deal with their server hosts and downgraded to save on costs but most likely not. I'm also pretty sure that the folks who were in charge of game stability are probably still working (from home). So it may just be that they don't know how to fix the issue or can't do it remotely, a server host issue that ANET has no control over, or some combination therein. It could also just be that they don't care about this game mode and the complaints about lag haven't been loud enough in PvE for them to care.

  • ArchonWing.9480ArchonWing.9480 Member ✭✭✭✭
    edited May 21, 2020

    No need. I can already tell you it's technical limitations, much like when anything doesn't work.

    You have to remember that this game and its apologists always define themselves in what can't be done. If you want less laggy servers, that obviously means that you demand they build a fiber network straight to your house. If you want balance patches, that means you're a malcontent that wants daily updates. So if they do anything, you should be grateful k.

  • primatos.5413primatos.5413 Member ✭✭✭

    What i learned from the last message from forum mod: i am not allowed to bump treads!

  • How long have most of you been playing?

    The lag has been around for YEARS and Anet hasn't or doesn't know how to deal with it.

    If they did, it would have been fixed years ago.

    Those of us playing outside NA/EU haven been crying for a OXC/SEA server for years when the game was at its peak and nothing done.

    Now that WVW population is greatly reduced throughout the years, do you honest think they are going to care?

    Anet be like:

    "Let it go, let it go! Can't hold it back anymore! Let it go, let it go!! Turn away and slam the door"

  • CrimsonNeonite.1048CrimsonNeonite.1048 Member ✭✭✭
    edited May 26, 2020

    Just had a night in wvw on the EU, where the servers were felt like they were literally overloaded, just from standing nearby any 2 way zerg fights.

  • DemonSeed.3528DemonSeed.3528 Member ✭✭✭✭
    edited May 27, 2020

    Last couple of days I can't do anything but login - it stalls loading into maps or the lag is too great, it takes over a minute for anything to register but chat is working real-time without issue. Getting some login errors while in game as well. I can only imagine things are going to be worse here on out (always like this before new episode/content drops).

    After the patch came in, did the lag change for any of you? Bad/good?

  • Safir.9203Safir.9203 Member ✭✭

    Game is unplayable for me at this point. Horrible lag, latency the worst I've ever seen (and I've been playing since launch), and almost guaranteed disconnects shortly after entering a wvw map. I experience stuff like it taking several seconds to go through a door portal, or I dismount yet my skillbar never changes (still showing like I am mounted). I can dodge over and over again and my stamina bar never depletes. As an ele who relies on positioning and skills to stay alive in fights big and small, this makes the game utterly unplayable. I even have skill lag and similar issues in uncrowded pve maps. Game is broken in this state, at least for me.

  • XenesisII.1540XenesisII.1540 Member ✭✭✭✭

    The lag is so deep in the system that even cata, treb, mortar shots disappear sometimes... they're still firing... but you can't see the shots anymore...

    ^ Another derailing post - Anet
    Perma stealth is needed to outrun zergs. - Thieves
    /Stomps Mirage-Scourge-Warclaw, boon ball balance! - Anet
    No expansion money as long as Mesmers are trash. - Me