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Server Maintenance Reward is super unfair

Umm, so I take huge issue with the mount select vs bonfire reward for the issues on Monday. A number of my guild for example had to work during the day, so by the time we learned that the rollback had occurred we knew all of what had happened thanks to our Discord and being active on reddit and the forums. So a large number of us didn't even bother to log in because we were patient and either we knew that anything we did would either get reset, or then it was too late because the servers had been shut down (our raid that evening for example got canceled). So to have such a huge discrepancy in reward for the people who either chose not to log in or didn't even get the chance is above and beyond unfair in my opinion. To favor the players who either put "useless" effort into doing things in the game on Monday or to punish the people who work during the day by rewarding a discrepancy of 900 gems (which, the bonfires are pretty useless tbh). And now we're still being faced with horribly laggy and problematic servers. Absolutely not ok ANet. Everyone that was affected by the rollback over the weekend, aka logged in from the period that was affected by the rollback and got a heart attack on Monday, should be receiving the same compensation. It hurts you 0 to do so.

Tl;dr: Compensation is absolutely not fair and needs to be adjusted. Everyone that logged in on the weekend and had stuff messed up on their account should get the same compensation.

<13456

Comments

  • Maglus.2751Maglus.2751 Member ✭✭
    edited May 11, 2020

    I guess everyone noticed rollback and we're all still waiting for ArenaNet response.

    Rollback decision is never easy to make, and if ArenaNet decided to rollback then I'm pretty sure there was a good reasons.

    It would be really great to know whatever rollback is final, so regardless of trouble caused we can keep playing game without worry that yet another rollback will be performed.

    We all lost time invested in the game, some sort of re-compensation would be appreciated as well.

  • Couldnt agree more !

  • Danikat.8537Danikat.8537 Member ✭✭✭✭

    I agree, but this has only just happened so I suspect Anet are still investigating and trying to work out what they can do. I'm sure they'll tell us as soon as we can.

    Until then I'm just not logging in. I don't want to risk losing even more stuff, either because of another problem or because they have to erase new progress to restore the past few days. Which is annoying (especially since my other MMO is also offline for maintenance) but I'd rather wait than lose even more.

    Danielle Aurorel, Desolation EU. Mini Collector

    "You can run like a river, Till you end up in the sea
    And you run till night is black, And keep on going in your dreams
    And you know all the long while, It's the journey that you seek
    It's the miles of moving forward, With the wind beneath your wings"

  • Manasa Devi.7958Manasa Devi.7958 Member ✭✭✭✭

    @Metyriel.9587 said:
    i agree. but i think, that they're pretty much forced to undo this rollback (if possible obviously). Because i'm sure, that there are players, that spent real money in the game in these last 2 days ( like me ).

    Considering the rather low cost to buy gems with gold lately, I bet a lot of people have spent real money. That will surely be a priority.

  • Danikat.8537Danikat.8537 Member ✭✭✭✭

    @Manasa Devi.7958 said:

    @Metyriel.9587 said:
    i agree. but i think, that they're pretty much forced to undo this rollback (if possible obviously). Because i'm sure, that there are players, that spent real money in the game in these last 2 days ( like me ).

    Considering the rather low cost to buy gems with gold lately, I bet a lot of people have spent real money. That will surely be a priority.

    As I've said in other topics that's one thing I'm certain they will be able to fix. There will be records outside of the game of people spending real money on gems and things, so even if eveything in-game from the last 3 days is lost they'll be able to get those gems back.

    Danielle Aurorel, Desolation EU. Mini Collector

    "You can run like a river, Till you end up in the sea
    And you run till night is black, And keep on going in your dreams
    And you know all the long while, It's the journey that you seek
    It's the miles of moving forward, With the wind beneath your wings"

  • Blocki.4931Blocki.4931 Member ✭✭✭✭

    This was not their decision, it was most likely automated or done to prevent further damage.

    I rather choose death.

  • Maglus.2751Maglus.2751 Member ✭✭

    I'm sure real money transactions can be sorted, tho it's not really priority. Priority is to ensure game is stable.

  • Solanum.6983Solanum.6983 Member ✭✭✭

    I doubt they decided to do this, If they did need to rollback for a serious situation they would've announced it and not have it happen in the middle of the night (For them) with no response.

  • I'm pretty annoyed atm.
    Got a level 80 that I'd spent a lot of time on that's now gone back to 64.
    Got a level 2 back that I deleted and the level 54 that I started in its place of course is now gone.
    The dinosaur mount I got from the chest yesterday will also be gone.
    That's a lot of in-game hours completely wasted.
    All the inventory items will be set back, all the new ones gone, lost.

    I hope they set back because this is just not on.

  • This was going to happen soon or later, the servers were laggy, sometime unplayable and kept disconnecting players with some sort of log errors.
    They knew the servers were strugguling so I really, REALLY hope, for the sake of our mental state for those who farmed hard this weekend they knew this was going to happen and kept a daily backup or something like that.
    The problem is, even if this is fixable how can we still trust it won't fail again and if they can fix it ?
    For now just don't play, wait for an official response and just hope they can fix this.
    Sorry for my poor english, I hope you can understand.

  • Maglus.2751Maglus.2751 Member ✭✭

    @Blocki.4931 said:
    This was not their decision, it was most likely automated or done to prevent further damage.

    I don't think rollback is something that can be considered for automation,
    rollback is sort of last resort type of thing, if things goes so wrong that it's not possible to fix stuff easily and quickly.

  • Snow.2048Snow.2048 Member ✭✭

    The TP didn't get rolled back but the accounts did, so anyone who picked up money from the TP during the roll back has lost that money. Figured it would be good to mention it.

  • Honestly solutions can come later, I just want them to acknowledge that there is a problem in the first place.

  • @Blocki.4931 said:
    This was not their decision, it was most likely automated or done to prevent further damage.

    It was soooooo their decision. And to do something unannounced? It's not that they cared so much about us in the last 7 years but still.

  • @Stormwolf.8567 said:

    @Azala Yar.7693 said:
    I'm pretty annoyed atm.
    Got a level 80 that I'd spent a lot of time on that's now gone back to 64.
    Got a level 2 back that I deleted and the level 54 that I started in its place of course is now gone.
    The dinosaur mount I got from the chest yesterday will also be gone.
    That's a lot of in-game hours completely wasted.
    All the inventory items will be set back, all the new ones gone, lost.

    I hope they set back because this is just not on.

    Yes it's annoying, but in the scheme of things it's only a game. Remember there are people out there dying from the crappy virus that's forcing us to sit at home playing games instead of doing our day jobs, and even more people who have are working double shifts at their day jobs caring for those sick people. Perspective is important ;)

    That is a completely different issue so take your perspective and shove it.

  • Got 10k in pvp reward track, whole gift of battle reward track and over 200g farmed, not to mention astralaria collection vol1 and 2 and rare drops from gemstone runs, I hope they are thinking of some good compensation because this is outrageous.

  • Stormwolf.8567Stormwolf.8567 Member ✭✭
    edited May 11, 2020

    @Azala Yar.7693 said:

    @Stormwolf.8567 said:

    @Azala Yar.7693 said:
    I'm pretty annoyed atm.
    Got a level 80 that I'd spent a lot of time on that's now gone back to 64.
    Got a level 2 back that I deleted and the level 54 that I started in its place of course is now gone.
    The dinosaur mount I got from the chest yesterday will also be gone.
    That's a lot of in-game hours completely wasted.
    All the inventory items will be set back, all the new ones gone, lost.

    I hope they set back because this is just not on.

    Yes it's annoying, but in the scheme of things it's only a game. Remember there are people out there dying from the crappy virus that's forcing us to sit at home playing games instead of doing our day jobs, and even more people who have are working double shifts at their day jobs caring for those sick people. Perspective is important ;)

    That is a completely different issue so take your perspective and shove it.

    Okay... if they don't fix this I've lost progress on a number of quests (including a lege weapon), at least 300 gold from the weekend's raiding / fractals / trading, plus probably another 200 gold of materials that were on the TP, 2000 gems (traded for in-game gold) ...and that's a bare minimum. And while yes it sucks, it doesn't take away the fun I had playing the game on Saturday / Sunday with the only friends I get to interact with these days, nor is it all that important in anyone's real life... if it is that important to you I would say you need to get out more, but that's probably a bad idea right now :) As other people have said, anyone that's lost real money in terms of cash->gem/gold purchases; those things will be tracked independently for audit purposes, so reimbursement is almost certain. The rest of it is meaningless in the grand scheme of things.

  • I agree, treat it like a game. The achievements lost is one thing, I for one am disappointed that I simply can't play the game right now. At least without knowing my progress will be saved. Here's hoping things will at least return to working condition.

    If you fight fire with fire, the world will keep on burning.

  • Ha I just got my skyscale this morning and now Im back to farming all the currencies xD

  • @Maglus.2751 said:

    @Blocki.4931 said:
    This was not their decision, it was most likely automated or done to prevent further damage.

    I don't think rollback is something that can be considered for automation,
    rollback is sort of last resort type of thing, if things goes so wrong that it's not possible to fix stuff easily and quickly.

    Actually, it can be completely automated. And if they intended to do a rollback, they would have announced thet the servers would go offline, disconnected everyone, THEN rolled them back. They wouldn't do it with everyone logged in. In any case, it wouldn't have happened in a split second between the moment we all crashed and the minute or so when we all could log back in.

    Most likely, the main database crashed, for some reason, whatever it may be, the most up to date data couldn't be used, so the system automatically switched to whatever was available at that time, and it happened to be 3 days old data. Any IT-centered company worth their salt has several failsafes in place, in case the primary one doesn't work. Think what you will of NC Soft, but they're neither newcomers nor amateurs in that field. I've worked with companies who had either no backyup at all, terribly bad backup solutions, or even better, one instance of a company that wouldn't revoke former employee access to the systems, even though they parted in a less than nice way... Resulting in former employee malevolence and every clients' data being wiped out TWICE in a week.

    I'd wager we have a case of kitten secondary database background update here.

  • Chuck.8307Chuck.8307 Member
    edited May 11, 2020

    @Maglus.2751 said:
    I guess everyone noticed rollback and we're all still waiting for ArenaNet response.

    Rollback decision is never easy to make, and if ArenaNet decided to rollback then I'm pretty sure there was a good reasons.

    It would be really great to know whatever rollback is final, so regardless of trouble caused we can keep playing game without worry that yet another rollback will be performed.

    We all lost time invested in the game, some sort of re-compensation would be appreciated as well.

    Should they worning us about such decisions beforehand?

  • @Stormwolf.8567 said:

    @Azala Yar.7693 said:

    @Stormwolf.8567 said:

    @Azala Yar.7693 said:
    I'm pretty annoyed atm.
    Got a level 80 that I'd spent a lot of time on that's now gone back to 64.
    Got a level 2 back that I deleted and the level 54 that I started in its place of course is now gone.
    The dinosaur mount I got from the chest yesterday will also be gone.
    That's a lot of in-game hours completely wasted.
    All the inventory items will be set back, all the new ones gone, lost.

    I hope they set back because this is just not on.

    Yes it's annoying, but in the scheme of things it's only a game. Remember there are people out there dying from the crappy virus that's forcing us to sit at home playing games instead of doing our day jobs, and even more people who have are working double shifts at their day jobs caring for those sick people. Perspective is important ;)

    That is a completely different issue so take your perspective and shove it.

    Okay... if they don't fix this I've lost progress on a number of quests (including a lege weapon), at least 300 gold from the weekend's raiding / fractals / trading, plus probably another 200 gold of materials that were on the TP, 2000 gems (traded for in-game gold) ...and that's a bare minimum. And while yes it sucks, it doesn't take away the fun I had playing the game on Saturday / Sunday with the only friends I get to interact with these days, nor is it all that important in anyone's real life... if it is that important to you I would say you need to get out more, but that's probably a bad idea right now :) As other people have said, anyone that's lost real money in terms of cash->gem/gold purchases; those things will be tracked independently for audit purposes, so reimbursement is almost certain. The rest of it is meaningless in the grand scheme of things.

    I have 45 characters that I use, character progression is important, gold not so much. Takes time to set each character up and the logistics of getting/making the equipment needed and setting the skills to be used, I don't use other peoples set ups. If roll backs started to be a more common thing, there would be no point in playing this game.

    I appreciate you have your own perspective on this matter, which is obviously not the same as mine and I don't require you to tell me how I should think, so best leave it at that.

  • Don't care what happens just make sure Dry Top is 100% how I left it! Just logged on and it was 36% and I almost did a little cry, hate that place.

  • Dayra.7405Dayra.7405 Member ✭✭✭✭
    edited May 11, 2020

    @Snow.2048 said:
    The TP didn't get rolled back but the accounts did, so anyone who picked up money from the TP during the roll back has lost that money. Figured it would be good to mention it.

    Should have work the other way around as well: if you put something into the HP (or guild bank), you duped it

  • 200 gold gone, achievements, ascended items....

    Anet has 24 hours to fix this because I am installing FFXIV right now.

  • Inubis.1376Inubis.1376 Member ✭✭

    It pretty clear something just went horribly wrong and rollback was not intentional. You drama queens should calm down a bit. Just be preperred that you may not get your things back. It all depends on whats broken.

  • Well I can hardly believe that this rollback would have been intentional because of their kitten servers or anything.
    Especially during these times, where sitting at home is almost mandatory for many people due to the running virus, which means a lot of people had a lot of time to progress in the game and then everything just gets wiped without any statement? I for myself grinded 5 out of 6 parts of the Aurora Achievements, an annoying task and honestly I am not in the mood to replay this.

  • Stormwolf.8567Stormwolf.8567 Member ✭✭
    edited May 11, 2020

    @Azala Yar.7693 said:

    @Stormwolf.8567 said:

    @Azala Yar.7693 said:

    @Stormwolf.8567 said:

    @Azala Yar.7693 said:
    I'm pretty annoyed atm.
    Got a level 80 that I'd spent a lot of time on that's now gone back to 64.
    Got a level 2 back that I deleted and the level 54 that I started in its place of course is now gone.
    The dinosaur mount I got from the chest yesterday will also be gone.
    That's a lot of in-game hours completely wasted.
    All the inventory items will be set back, all the new ones gone, lost.

    I hope they set back because this is just not on.

    Yes it's annoying, but in the scheme of things it's only a game. Remember there are people out there dying from the crappy virus that's forcing us to sit at home playing games instead of doing our day jobs, and even more people who have are working double shifts at their day jobs caring for those sick people. Perspective is important ;)

    That is a completely different issue so take your perspective and shove it.

    Okay... if they don't fix this I've lost progress on a number of quests (including a lege weapon), at least 300 gold from the weekend's raiding / fractals / trading, plus probably another 200 gold of materials that were on the TP, 2000 gems (traded for in-game gold) ...and that's a bare minimum. And while yes it sucks, it doesn't take away the fun I had playing the game on Saturday / Sunday with the only friends I get to interact with these days, nor is it all that important in anyone's real life... if it is that important to you I would say you need to get out more, but that's probably a bad idea right now :) As other people have said, anyone that's lost real money in terms of cash->gem/gold purchases; those things will be tracked independently for audit purposes, so reimbursement is almost certain. The rest of it is meaningless in the grand scheme of things.

    I have 45 characters that I use, character progression is important, gold not so much. Takes time to set each character up and the logistics of getting/making the equipment needed and setting the skills to be used, I don't use other peoples set ups. If roll backs started to be a more common thing, there would be no point in playing this game.

    I appreciate you have your own perspective on this matter, which is obviously not the same as mine and I don't require you to tell me how I should think, so best leave it at that.

    No... I understand your frustration... I really do. I also have several characters (although not as many as you) and builds I'm working on and I know that sinking feeling you get in your stomach when something like this happens all too well. I was just trying to share that, whilst it is a total pain-in-the-proverbial, it's worth remembering that it's just a game. As everyone (on the EU servers) is affected I'm sure Anet will be doing everything in their power to get the database sorted out as soon as possible. AFAIK this is the first 'unintended' rollback that's happened in the 7-8 years I've been playing. It's not a common experience (there was one a few years ago that was necessary and announced in advance - they don't do this lightly because they're fully aware of how invested we all are in their moving pixel show).

    [Edit] - after a bit of digging, the last rollback was in 2016 …
    https://massivelyop.com/2016/08/24/guild-wars-2-suffers-technical-difficulties-pushes-out-birthday-presents-following-yesterdays-rollback/

  • Just logged in to see my character back at level 40 even though I got to level 66 - 67 last night, really disheartening.

  • frareanselm.1925frareanselm.1925 Member ✭✭✭

    @louboom.6493 said:
    Just logged in to see my character back at level 40 even though I got to level 66 - 67 last night, really disheartening.

    Imagine winning a ascended weapon yesterday and now its gone

  • @frareanselm.1925 said:

    @louboom.6493 said:
    Just logged in to see my character back at level 40 even though I got to level 66 - 67 last night, really disheartening.

    Imagine winning a ascended weapon yesterday and now its gone

    I can imagine! Sorry for you. :/

  • I assume Anet is assessing the situation (What happend and what damage). Then they have to make a policy howto react on this (resolving and communication). This takes a while, because they have to do this decent. So in my opinion it has no added value to react in a frustrated way at something that is not yet clear, althoug I completely understand the frustration of wasted time and/or money.

  • Saga.4102Saga.4102 Member ✭✭

    @Manasa Devi.7958 said:

    @Metyriel.9587 said:
    i agree. but i think, that they're pretty much forced to undo this rollback (if possible obviously). Because i'm sure, that there are players, that spent real money in the game in these last 2 days ( like me ).

    Considering the rather low cost to buy gems with gold lately, I bet a lot of people have spent real money. That will surely be a priority.

    I spent 100 euros this weekend..

  • @gEddeh.8152 said:
    Ha I just got my skyscale this morning and now Im back to farming all the currencies xD

    just finished all the jumping puzzles for the skyscale, and now it's gone :-(

    Also, finished first part of IceBroad Saga with my wife, and now that is gone too.

  • @Shiros Boss.3204 said:
    I assume Anet is assessing the situation (What happend and what damage). Then they have to make a policy howto react on this (resolving and communication). This takes a while, because they have to do this decent. So in my opinion it has no added value to react in a frustrated way at something that is not yet clear, althoug I completely understand the frustration of wasted time and/or money.

    Even if they are assessing the situation they still should keep their customers informed.
    Even if it just- we are aware of the issue and are trying to resolve it and will keep you informed. Even that simple statement would be better than nothing.

  • Nymeria.1653Nymeria.1653 Member ✭✭

    I think they will fix at least characters progression, also because people lost gems they got in these days bought with real money

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @bubblyball.7591 said:

    @Blocki.4931 said:
    This was not their decision, it was most likely automated or done to prevent further damage.

    It was soooooo their decision.

    Sure.

  • I got a precursor The Bifrost out of the chest and now it's gone... :'(

  • So i buy the PoF expension 3 days ago , work my cheeks of to get the Holosmith tree filled then get disconnected and im set back 2 days ???

  • @Maglus.2751 said:

    @Blocki.4931 said:
    This was not their decision, it was most likely automated or done to prevent further damage.

    I don't think rollback is something that can be considered for automation,
    rollback is sort of last resort type of thing, if things goes so wrong that it's not possible to fix stuff easily and quickly.

    It was and is automated, they got a primary database, and a "backup" database; in case the primary should ever crash/stop/whatever the backup will be picked up directly; That's why people could login like within 15 seconds; after the DC. So I believe currently the latest version (Monday morning) is now in "error" state and the latest database snapshot (seemingly from Saturday) is now "live".

    Clearly this was a automated process to keep the server up, and should probably not have happened.

    If they can undo the rollback depends on some things :
    1) what is the issue with the primary server (can it be resolved, and how fast)
    2) what is the latest backup (if not friday/saterday)

    I assume if they got a daily backup, that should be placed back, to have reduced impact; however if friday/saterday was the latest backup there is nowhere to go back to and all in game data changes are lost since then; We need to wait to see what devops can do, and what went wrong; based on that Anet is going to have to decide what to do;

    Beside, I think allot of engineers are having a horrible night/morning, adding the COVID issues I think this is a difficult time for them.

  • @Metyriel.9587 said:
    i agree. but i think, that they're pretty much forced to undo this rollback (if possible obviously). Because i'm sure, that there are players, that spent real money in the game in these last 2 days ( like me ).

    just bought gems and get expedition contracts, now it is gone

  • Not sure if its been posted before, but this is pasted from the my arena.net login page under current issues.

    Account & Character Rollback Issue (5/11/2020)
    We've received many reports of account rollbacks, and are aware of the issue. We've alerted the server team at ArenaNet, and they are working on a resolution.

    We will provide updates as soon as we receive more information.

    In the meantime, we sincerely apologize for the inconvenience, and thank you for your patience.

  • will anything you do in the game right now also disappear/rolled back?

    If you fight fire with fire, the world will keep on burning.

  • Maglus.2751Maglus.2751 Member ✭✭

    @Fuchu.3946 said:
    It was and is automated, they got a primary database, and a "backup" database; in case the primary should ever crash/stop/whatever the backup will be picked up directly; That's why people could login like within 15 seconds; after the DC. So I believe currently the latest version (Monday morning) is now in "error" state and the latest database snapshot (seemingly from Saturday) is now "live".

    that is called failover, not rollback.
    and if that's the case, it was failover to outdated database.
    still can not image automated rollback, sorry.

  • @Jeffrey Redoran.2081 said:
    will anything you do in the game right now also disappear/rolled back?

    I guess so, yes. Considering people could accidentally dupe their gold, items etc. by putting them into the TP, which is unaffected afaik, they are kind of forced to reroll back to at least monday morning.