Entered story mode of Heart of thorns with friend (we entered his story instance). We did all the way till the second quest "Thron from the sky" after that it promted to exit the quest area and return to the Heart of Maguma. I exited and the game decided to port me back in the Prologue: Heart of magumma area. However since I've completed it, I don't have objectives and cannot exit the area at all. Im completely stuck and the game is unplayable, since I cannot exit to Tyria. I cannot teleport to a friend, since it says I am in a tutorial area.
Support isn't helping me and my character is unplayble. Any ideas what can I try to do?