Game keeps Freezing and Black Screening on Character Select — Guild Wars 2 Forums
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Game keeps Freezing and Black Screening on Character Select

Matthewiag.8543Matthewiag.8543 Member
edited May 21, 2020 in Account & Technical Support

Hello

I have been having an issues with Guild Wars 2 over the past week since I have returned.

I will randomly freeze in a mission and the game will lock up I still hear audio but everything else locks up, I then have to open a new desktop to open task manager to end the task.
Once I reload the game I am greeted to a black character select screen that then also crashes every time.

Restating my compute do resolve this until it crashes again. I have ran the Repair Shortcut Method, Uninstall and Reinstall

My specs are a 9900K, 2080ti (Driver version 445.87), 16GB DDR4 3000mhz, Running from an SSD and Windows 10 64bit

https://pbs.twimg.com/media/EYkf39SXgAAOR4S?format=jpg&name=4096x4096

I am just don't know what to do since this is like the 5th time in 2 days :(

Comments

  • Jilora.9524Jilora.9524 Member ✭✭✭
    edited May 21, 2020

    open it up and remove all the dust on the fans graphic card thing etc as that's the only thing that caused my comps to freeze often

    WvW bandwagoners have small D's and never left their house even before Covid19

  • @Jilora.9524 said:
    open it up and remove all the dust on the fans graphic card thing etc as that's the only thing that caused my comps to freeze often

    Thermals are solid my GPU is is hitting 65c and CPU is 59c

  • Jilora.9524Jilora.9524 Member ✭✭✭

    Yeah mine were too. I open it up pull the card out clean the card fan looking thing all the inside fans. Use q-tips for the outer fan and it stopped the freezing. When I over heated i replace the thermal glue so that was diff. I am not a computer guy at all just telling you what worked for me after weeks of desperation. Had the same freeze sometime audio w black screen or just a steady annoying audio stuttering sound and any time i freeze 2 times I just reclean it all again to fix. Maybe some tech savy guy help you soon. gl

    WvW bandwagoners have small D's and never left their house even before Covid19

  • KrHome.1920KrHome.1920 Member ✭✭✭✭
    edited May 22, 2020

    I will randomly freeze in a mission and the game will lock up I still hear audio but everything else locks up

    That's a stability issue in your system like too much overclock on your GPU or CPU.

    A faulty RAM module or Power supply or VRM issue would likely cause a bluescreen or a complete reboot.

    The Windows Event Viewer should help you localizing your problem.

  • @KrHome.1920 said:

    I will randomly freeze in a mission and the game will lock up I still hear audio but everything else locks up

    That's a stability issue in your system like too much overclock on your GPU or CPU.

    A faulty RAM module or Power supply or VRM issue would likely cause a bluescreen or a complete reboot.

    The Windows Event Viewer should help you localizing your problem.

    Hello

    My GPU is factory overclocked since I bought the Asus 2080ti OC, My CPU is undervolted.

    I have checked event viewer and not seen any Driver Crash logs or CPU power error.

    I am currently testing if it was NVIDIA Control Panel since I set an FPS cap of 143 and set it to Max Performance set, Since I also had Vsync enable in game so there may have been a conflict.