I have made a support ticket (no reply as of yet), called ArenaNet, called my bank all to make sure the purchase went through. My bank stated that the purchase went through.
From my perspective I have given ArenaNet money and received nothing - not even a confirmation of purchase email.
Yes the correct email is associated with the account.
Very frustrating situation that after research seems to happen to quite a few customers. What should I be doing to expedite this.
Tempted to tell the bank to cancel the transaction at this point.
Here's to hoping this gets resolved quickly