We need your help now!
I have not read about a single refund done by the support related to the Rollback issues from May 11th.
As there are many of us waiting to get some news on what is happening in this regard i logged into my account at the Supportside.
Unfortunately i saw that the ticket has been closed, without any confirmation or whatsoever. They have just closed it without saying anything.
Arenanet officially stated that we had to get into contact to the customersupport when we are still missing items and gold, and then they just close the tickets without resolving it?
This leaves me almost speechless. But i will keep fighting and hope that we get some help here.
If you also lost Items/Gold and submitted a ticket please check if your ticket is closed as well.
There is a description how to check it -> https://help.guildwars2.com/hc/en-us/articles/360000308867