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LAG LAG LAG - Anet please stop ignoring the community on this! - [Merged]

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  • frareanselm.1925frareanselm.1925 Member ✭✭✭

    The last day I played WvW I could target a enemy but couldnt hit him, like he was in front on me but in reality was far away, this is a serious LAG problem. Also see a big zerg and after 1 second theyre over me , this is unplayable.

  • Friday.7864Friday.7864 Member ✭✭✭

    @Inculpatus cedo.9234 said:

    @Friday.7864 said:
    The only thing this many people have in common is playing on the same server, nothing else.
    Dozens of Internet providers having issues or dozen of different PC configurations having performance issues at the same time is nonsense.

    Except, they could all be using the same Tier 1 backbone, as there are only a few available.
    You would have ask each and every one use a program like PingPlotter to find which Tier 1 backbone is in use.
    (And, it's possible more than one of the 7 or so is having issues at the same time.)

    If the entire backbone had issues I'd be having issues on all maps. This way Crystal oasis is fine while the next minute in Desert Highlands I die at a hero point due to the slideshow. Besides, the internet backbone is very well maintained, unlike GW.
    We saw a bit of everything in the past few months: more and more maps lagging, rollback, login issues (several times), issues with instances and quite a few problems in wvw and pvp. We didn't even have a fraction of these issues last year.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited July 10, 2020

    I'm sorry to hear you have those issues. Could be due to more traffic on the internet since so many now stay at/work from home.
    I hope you experience some relief.
    Perhaps, the new player-limit in WvW will help you.

  • Aaralyna.3104Aaralyna.3104 Member ✭✭✭✭
    edited July 10, 2020

    @Inculpatus cedo.9234 said:
    I'm sorry to hear you have those issues. Could be due to more traffic on the internet since so many now stay at/work from home.
    I hope you experience some relief.
    Perhaps, the new player-limit in WvW will help you.

    Wish this was true, its happening to me ever since Icebrood Saga. Before no issues whatsoever. First it was Thunderhead Peaks for me but later on also in main PoF maps which can be a simple vista on a map with like 1 other person in sight. Bounties, thats a big slideshow. The Dragon Bash festival zero lag. Fractals do have some lag in some of them (the one with Amala lagged for me as in skills not going off). Previously never an issue. I guess this fractal may be on the same servers or something as the PoF and lws4 maps. Or there is some visual thing (or a change into how their client works), or whatever slipped into all this content with icebrood saga that makes something go unplayable laggy. At Pof launch and lws4 launches I could be in a big blob and experience almost no lag (just the to expected one now and then but not slideshows, desyncing and skills not going off).

  • avey.4201avey.4201 Member ✭✭✭

    I has 80 ping, and 1-3, but sometimes 5 second lag spikes in spvp

  • Naxos.2503Naxos.2503 Member ✭✭✭✭

    Been hit by it today for the first time, along with a friend. She lives in the US, and I in France, we both lagged equally at the same exact time.

  • I really love the Path of Fire Expansion, but how am i supposed to have fun, when everything is just a lag festival? Its really fun, when you cant finish your needed Hero Points. Please fix your second Expansion before you release the third one, thank you.

  • @Inculpatus cedo.9234 said:
    I'm sorry to hear you have those issues. Could be due to more traffic on the internet since so many now stay at/work from home.
    I hope you experience some relief.
    Perhaps, the new player-limit in WvW will help you.

    The issue isn't the player limit, its the load balancing, and potentially a load balancing server that is mis-configured.
    Also, it seems that the reconnect option I talked about is causing me to get hard disconnected from the name server. Guess when I have server lag in pvp i just have to take the spurts of 10 second long lost return packets.

    Press [special action key] for razorblade free candy!!

  • I'm experience lag every time there's a big update and balancing, usually it lasts for 2-3 days but this time, it is already the 4th day and it is unplayable for me.. Other games, i have stable ping but in GW2, it is over 1k..

  • Lumikki.1725Lumikki.1725 Member ✭✭✭
    edited July 11, 2020

    I think lag where it depense what zone you are, can't be network lag. Because network is allways same for "all" servers/zones in same network. It has to be server or client related in those situations.

  • kalzana.3192kalzana.3192 Member ✭✭
    edited July 12, 2020

    Had a particularly horrific experience tonight with a small skirmish group in wvw (6 of us) roaming. Worst I've ever experienced. Coming from different sides of the Atlantic (mix of UK/US) on NA server, both experiencing issues with rubberbanding, skill lag and a few dcs.

  • Yello.3406Yello.3406 Member ✭✭

    What an irony. I just returned from ESO due to lags and bugs. Turns out GW2 isn't any better these days. I always refer to this game as most flawless because of my past experience. Well, that's over for now I guess. I can't recomend a game that freezes for a couple of seconds during a Champ-Fight, rising frustration through the roof. Please fix this!

  • Trevor Boyer.6524Trevor Boyer.6524 Member ✭✭✭✭

    @Jelle.7856 said:
    Over the past few weeks, been having consistent lag spikes of 2000+ ping. Extremely frustrating in pvp when everything stops moving, and when you come back, you're dead

    Yup, same problem.

    If there were another good game to play, I'd have been gone already.

  • More than a month later and
    STILL
    NOT
    A
    SINGLE
    RESPONSE
    FROM
    THESE
    "AMAZING"
    DEVS!

    Oh and btw if you haven't noticed... Season 5 maps started lagging now aswell!

  • @Kirigaya Kazuto.8547 said:
    More than a month later and
    STILL
    NOT
    A
    SINGLE
    RESPONSE
    FROM
    THESE
    "AMAZING"
    DEVS!

    Oh and btw if you haven't noticed... Season 5 maps started lagging now aswell!

    Do you mean other than the statement on 'News and Announcements' and on the Carousel?

  • There are many threads about this problem for more than a year and they never ever communicated about this problem. They just ignored it all the time.
    Do you realy expect them to do something now?
    My guess is they just wrote the statement now in order to soothe the community. BUt I don't think they will actually work on this huge problem.
    More than a year, I think they just don't care anymore.

  • Teratus.2859Teratus.2859 Member ✭✭✭✭

    For the first time in a good while I had pretty smooth running on Bjora Marches, easily the laggiest map for me usually.

    And then Drakkar spawned.. I got there and there were at most 20 people, smallest group i've ever had during this boss event.
    And the lag spikes we were getting where honestly just as bad as if the map was full and there was AoE condi spam everywhere..

    There's no way this lag was caused by too many players and too much going on.. it had to be something else.
    I still have suspicions that maybe too much stress on WvW servers might be throttling PvE and PvP servers too.. I dunno, but for me I do notice these lag issues are more common around WvW's peak times so kinda easy to suspect the problems are related.

    If they are and Anet knows they are that could be why they've avoided saying anything about it.. I could definitely see a scenario where Anet comes out and just says this game wide lag is because of WvW and almost the entire PvE and PvP community just comes out and starts demanding WvW be shut down for the sake of the rest of the game >.<
    That would be a total kittenshow situation..

  • Shiyo.3578Shiyo.3578 Member ✭✭✭✭
    edited August 23, 2020

    @Inculpatus cedo.9234 said:

    @Friday.7864 said:
    The only thing this many people have in common is playing on the same server, nothing else.
    Dozens of Internet providers having issues or dozen of different PC configurations having performance issues at the same time is nonsense.

    Except, they could all be using the same Tier 1 backbone, as there are only a few available.
    You would have ask each and every one use a program like PingPlotter to find which Tier 1 backbone is in use.
    (And, it's possible more than one of the 7 or so is having issues at the same time.)

    I highly doubt people from all over the globe(I've talked to people in russia, australia, new zealand, america, and south america that all lag at the same time in the same zones) are going through the same T1.

  • Mike.7983Mike.7983 Member ✭✭

    For me the lag is constant in desert highlands or elon riverlands, even if latency shows 75-80 I will get constant micro lag resulting in constant 2-3 second delays, as for any other map the lags fine, only bad lag is the mega world boss zerg. Which is server unable to handle the player load.

  • Junkpile.7439Junkpile.7439 Member ✭✭✭✭

    I was planning to ask PoF map lag, but seems like it have been going on months. Won't be going back there before that kitten is fixed. That constant stutter every 3 sec is like 100 times more annoying than wvw 10 sec skill lag.

    Low quality trolling since launch
    Seafarer's Rest EotM Hero

  • I'm a returning player from 4½ years out, and sincerely, It's SO frustrating when I'm in SandSwept Isles and at anytime of the day, everyone on the map says they are experiencing major lags too... This is by all evidence server-side...

    Anet says that it's under investigation... But I wonder are they really investigating?
    Seeing how long it's been happening, There's reasons to doubt about it...

  • Ramooh.3286Ramooh.3286 Member ✭✭
    edited August 27, 2020

    Game is too laggy to play. I ask in /map and multiple other people say they are lagging too. I'm in the first zone of Path of Fire (NA) if people are curious.

    I just bought the expansions and I'm regretting my decision. If you are new (or returning like me) think twice before giving them your money.

  • Ayrilana.1396Ayrilana.1396 Member ✭✭✭✭

    @MaximeP.7524 said:
    I'm a returning player from 4½ years out, and sincerely, It's SO frustrating when I'm in SandSwept Isles and at anytime of the day, everyone on the map says they are experiencing major lags too... This is by all evidence server-side...

    Possibly for EU but not NA.

    Anet says that it's under investigation... But I wonder are they really investigating?
    Seeing how long it's been happening, There's reasons to doubt about it...

    They’re doing it on a player by player basis it seems based on those who submitted data to Anet. You can try submitted traceroute and/or ping plotter data through a help ticket to see if Anet could resolve your situation. If it’s determined that it’s due to your ISP then you’d need to contact whomever that is.

  • Zushada.6108Zushada.6108 Member ✭✭✭
    edited August 27, 2020

    @Ramooh.3286 said:
    Game is too laggy to play. I ask in /map and multiple other people say they are lagging too. I'm in the first zone of Path of Fire (NA) if people are curious.

    I just bought the expansions and I'm regretting my decision. If you are new (or returning like me) think twice before giving them your money.

    I was on the same map as you were and was one of the people who responded in map chat indicating that what we were experiencing was totally out of the ordinary. As I mentioned in map chat, I am sorry that your new player experience has been dampened by lag but don't take the lag today as the "normal" for the game.

    To the Devs: this was on NA servers, Desert Highlands IP 3.219.113.40
    I ran the Boss Rush for the daily and noticed lag but that is a mass event and always has lag, what we experienced in Desert Highlands was skill/ability lag, chat lag and game stall/pause for 1-2s mid fight.

  • Ayrilana.1396Ayrilana.1396 Member ✭✭✭✭
    edited August 27, 2020

    I checked that one and one for Thunderhead Peaks that I was on and didn't see any major issues. There were some players complaining about lag but I saw no skill activation issues nor did I have FPS issues (people blame the servers for this). I even did the same event as them too.

    Edit:

    Did the south meta and no issues. I've been watching the connection to the IP and everything appears fine. There is an increased latency when it hops around sveral locations in Colorado and then a couple in Texas. The hop in Virginia has also gotten high at some times.

  • Aru.1036Aru.1036 Member
    edited August 27, 2020

    Living World 4 with each zone is becoming more and more unplayable for me. I got to the Dragonspear forge and I started getting freezes and crashes to the character selection screen in the SOLO story instance, you know the one that you get to fight big K in. They plan to get Gw2 on Steam with that? The moment people who paid for it will reach these zones they are going to be livid as I am. It's my first time doing these zones and there is NO FUN in that. In earlier zones I was at least able to go through story missions normally, now it's impossible to finish it.

  • Shiyo.3578Shiyo.3578 Member ✭✭✭✭

    @Ramooh.3286 said:
    Game is too laggy to play. I ask in /map and multiple other people say they are lagging too. I'm in the first zone of Path of Fire (NA) if people are curious.

    I just bought the expansions and I'm regretting my decision. If you are new (or returning like me) think twice before giving them your money.

    It's coming to steam soon too, and valve will probably have to offer refunds from the massive backlash if they do not fix their servers by then.

  • Teratus.2859Teratus.2859 Member ✭✭✭✭

    Had my worst experience with it just today.

    I logged on and did the festival dailies in Labyrinthine Cliffs, no lag.
    I farmed my home and guildhall, no lag.
    I did my dailies in WvW and ran around doing stuff with a group for a while, no lag.
    Then I went to the Crown Pavillion to finish the festival dailies.. lag spikes every few seconds.. some lasting upto 10+ seconds..

    I was planning on playing Gw2 quite a bit tonight but not with this lag.. I really hope this problem goes away before the steam release.

  • I rarely have ping issues until suddenly, it happened today. I play on NA and live in Europe, and my ping usually averages around 130, which is fine. I was doing the southern drizzlewood meta earlier no issue, then northside started, and my ping skyrocketed to 4000! Decided it's not my day for metas today, and left to divinity's reach, shortly after which I experienced a full disconnect. But you know, it's funny. An EU player who plays on NA, and yet I have less ping issues than actual NA people, despite that one sudden spike from earlier...

    I'm in no way a network expert, but it seems like it might be player load, if you ask me.

  • Ayrilana.1396Ayrilana.1396 Member ✭✭✭✭
    edited August 28, 2020

    Your connection is better probably because, even though you’re further away, you may go through fewer hops or don’t have to go through networks that have been slower than normal because of everyone being at home more.

  • Blude.6812Blude.6812 Member ✭✭✭✭
  • @Ayrilana.1396 said:
    Your connection is better probably because, even though you’re further away, you may go through fewer hops or don’t have to go through networks that have been slower than normal because of everyone being at home more.

    Ah I see. Thank you for that info. The bad ping is also gone now. :) This really doesn't happen often for me, but it can be very frustrating when you're trying to do something big like a meta. (Or well, I actually don't do metas very often, so it's kinda big for me)

  • Too laggy to play. Other players in the zone were complaining too. I’m playing on NA from the west coast. Frustrated that the only response from Anet is a generic post from almost three weeks ago.

  • Junkpile.7439Junkpile.7439 Member ✭✭✭✭

    It's funny how PoF/ls4 maps lag middle of night when there is maybe 10 players in map. System show that ping is stable 60, but when you attack enemy there is like 2 sec rubberbanding. Just unplayable.

    Low quality trolling since launch
    Seafarer's Rest EotM Hero

  • Ayrilana.1396Ayrilana.1396 Member ✭✭✭✭

    A lot of the time the ping you see in the options panel isn't reliable. You can run a command to check your connection to the server. There are also programs that do this as well. If you're using wifi then that could also be a potential cause.

  • Garamond.8542Garamond.8542 Member ✭✭
    edited September 8, 2020

    The only thing worse than the lag that's been going on for a long time in specific maps (Thunderhead Keep being the worse I believe) is not finding one single word about from Anet. I say this as someone who is invested in the game and pretends to keep playing for a long time. It literally breaks the game, a few minutes after arriving at those maps, it becomes unplayable, and that is really gonna hurt the game's reputation. Even a hc fan such as I starts thinking if I should care so much about the game when the company appears to ignore something like this. Even if you dont know what is it, or how to fix, say something. Anything is better than letting players think you dont care.

  • @Garamond.8542 said:
    The only thing worse than the lag that's been going on for a long time in specific maps (Thunderhead Keep being the worse I believe) is not finding one single word about from Anet. I say this as someone who is invested in the game and pretends to keep playing for a long time. It literally breaks the game, a few minutes after arriving at those maps, it becomes unplayable, and that is really gonna hurt the game's reputation. Even a hc fan such as I starts thinking if I should care so much about the game when the company appears to ignore something like this. Even if you dont know what is it, or how to fix, say something. Anything is better than letting players think you dont care.

    Have you checked the Carousel, and/or 'News and Announcements'?

  • Dante.1508Dante.1508 Member ✭✭✭✭

    @Inculpatus cedo.9234 said:

    @Friday.7864 said:
    The only thing this many people have in common is playing on the same server, nothing else.
    Dozens of Internet providers having issues or dozen of different PC configurations having performance issues at the same time is nonsense.

    Except, they could all be using the same Tier 1 backbone, as there are only a few available.
    You would have ask each and every one use a program like PingPlotter to find which Tier 1 backbone is in use.
    (And, it's possible more than one of the 7 or so is having issues at the same time.)

    I'm Sure Australia and the netherlands are all using the same tier 1 backbone lol

  • Ayrilana.1396Ayrilana.1396 Member ✭✭✭✭
    edited September 10, 2020

    @Dante.1508 said:

    @Inculpatus cedo.9234 said:

    @Friday.7864 said:
    The only thing this many people have in common is playing on the same server, nothing else.
    Dozens of Internet providers having issues or dozen of different PC configurations having performance issues at the same time is nonsense.

    Except, they could all be using the same Tier 1 backbone, as there are only a few available.
    You would have ask each and every one use a program like PingPlotter to find which Tier 1 backbone is in use.
    (And, it's possible more than one of the 7 or so is having issues at the same time.)

    I'm Sure Australia and the netherlands are all using the same tier 1 backbone lol

    Unless the servers are in the Netherlands then there's a chance that both are. It all depends on how it's routed and there's really no way to be sure unless someone from AU runs a trace to one of the EU server IP's and someone in the Netherlands does the same. If they don't share the same T1 then there's a chance they could share the same T2.

    Underwater cables around the world
    A network map
    One of the US
    Another one of the US

  • Zok.4956Zok.4956 Member ✭✭✭

    @VoxShatterfall.5470 said:
    1) The Name server that Arenanet uses also conducts load balancing, not based purely on location or distance from the server, but instead based upon load for each map you join determined when you join it. The load balancing list is akin to different buckets for each and every game server, and as of late is rusting and pitting at the rim.

    From what I understand, the load balancing happens when you want to enter a map. But after you are landed on a map, you are then bound to that instance (map-server, ip-number of /ip command) until the map crashes, closes, you are idle-disconnected or you leave the map yourself.

    The "load balancing" algorithm that assigns you to a map-server/specific map instance also takes into account if there are already players from your guild/group/friendlist in the map you want to enter and puts you on the same map-instance if the max-capacity hard-limit of the map is not reached.

    In normal conditions, any overflow will cause the game server’s balancing list to “de-prioritize” packets from the game server to be “queued”. In today’s condition, it appears that the load balancing list buckets are much too small to handle each game server’s load, allowing overflows to occur regularly, and the jagged edges occasionally causing some players to seep into the same “queued” state without an overflow actually occurring.

    When I look at the tcp-packet flow between the game-client and the game-server (the map-ip that is the tcp-endpoint server-side) I do not see lost packets (wrong sequence numbers, retransmissions, etc.) or that packets server->client are delayed (queued) and are send later. I only see that there are no tcp-packets received in the client from the server for some duration in situations, where normally there should be several packets per second from server to client.

    My test results would contradict your explanation, if you mean with "packets" the tcp/ip-packets from server to client. But if you mean it in a more abstract form of "data-packets" or "game-messages" that are queued (or lost) between the internal systems before the messages are encapsulated into tcp-payload of the tcp-client-server connection (and send to the client), it would makes sense and match my tests.

    The "de-priorization" (of not all but some packets or connections) as a result of load/overload or a systems/software bug could also explain, why not all players (that are on the same map) report skill lag at the same time.

    Is it a fact or is it speculation that Anet uses such "de-priorization" methods?

    1) Avoid playing on certain maps that are very active to avoid de-prioritization (this is not a viable solution, which is why we are complaining to ANET).

    Why would specific maps (like PoF and S4) maps be more vulnerable to de-prioritization (lots of players report skill lags on these maps) than other maps?

    3) Use a VPN specifically designed for gaming. In certain cases this VPN can put you lower in the bucket so to speak, but its not 100% certain why this is the case. This has reportedly worked very well for some OCX players.

    I believe this only makes it better if the skill-lag is a result of packet-loss in the Internet between client and server. With a VPN the packets between client and server make a detour and this sometimes circumvents the place of packet-loss.

    Example: A VPN helped a lot at the time, before AWS, when Anet hosted their EU servers in Frankfurt and the interconnection between Anets hosting provider and the Deutsche Telekom was a bottleneck during peak-usage that resulted in packet-loss between server and client which resulted in skill-lags and other negative effects for a lot of GW2-users that were customers of Deutsche Telekom. But with a VPN the packets travvelled through a different provider exchange to Deutsche Telekom that was not overloaded and as a result there was no packet-loss and no skill lag with VPN.

    https://www.gw2gh.com/ - A GW2-Guild-Hall.
    Register and check your guild leaderboard to see who is the best in your guild and who finished achievements first.

  • Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

  • Dante.1508Dante.1508 Member ✭✭✭✭

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

  • @Dante.1508 said:

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

    Still, I am PRETTY sure they are more aware of it than we are :D It's them who are going to lose money and players, not us. They should care, not us.

  • Averaging 600 ping, every traceroute to the instance IP listed starts having high latency once you hit the AWS IP range.

  • Dante.1508Dante.1508 Member ✭✭✭✭

    @sitarskee.5738 said:

    @Dante.1508 said:

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

    Still, I am PRETTY sure they are more aware of it than we are :D It's them who are going to lose money and players, not us. They should care, not us.

    I care because it makes the game unplayable.

  • Hesione.9412Hesione.9412 Member ✭✭✭

    @Dante.1508 said:

    @sitarskee.5738 said:

    @Dante.1508 said:

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

    Still, I am PRETTY sure they are more aware of it than we are :D It's them who are going to lose money and players, not us. They should care, not us.

    I care because it makes the game unplayable.

    Yep.

  • @Dante.1508 said:

    @sitarskee.5738 said:

    @Dante.1508 said:

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

    Still, I am PRETTY sure they are more aware of it than we are :D It's them who are going to lose money and players, not us. They should care, not us.

    I care because it makes the game unplayable.

    Well, yeah. It is nice that you care but why bother playing an unplayable game just to get frustrated? Maybe if people actually stopped playing, they would be forced to act quicker to fix the issue. There are tons of other games that are not as problematic, and you can always come back when it's fixed.

    I mean, it's just my opinion. Feel free to keep torturing yourself.

  • This just hit me today, quite badly. I've had mild but constant lag but today it's constant disconnects.

  • jpsssss.7530jpsssss.7530 Member ✭✭✭

    I can tell its server side lag 95% of the time because when I lag, DC, or get stuck in mount skills, discord is fine...

  • Dante.1508Dante.1508 Member ✭✭✭✭

    @sitarskee.5738 said:

    @Dante.1508 said:

    @sitarskee.5738 said:

    @Dante.1508 said:

    @sitarskee.5738 said:
    Pretty sure ANet is aware of the issue though. Why make new thread about it everyday? It won't make it faster, just chill and maybe do something else if GW2 is unplayable for you. It's not like you're going to lose something.

    Doesn't help the games population though, especially with steam coming.. imagine the reviews.

    Still, I am PRETTY sure they are more aware of it than we are :D It's them who are going to lose money and players, not us. They should care, not us.

    I care because it makes the game unplayable.

    Well, yeah. It is nice that you care but why bother playing an unplayable game just to get frustrated? Maybe if people actually stopped playing, they would be forced to act quicker to fix the issue. There are tons of other games that are not as problematic, and you can always come back when it's fixed.

    I mean, it's just my opinion. Feel free to keep torturing yourself.

    I only just came back a month ago..