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EU servers a catastrophe

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  • no, it fits the pictures. Check the peering db's on the net. All ISPs oversell and most people play at the same times. Also the times where non playing people stream videos. You think some lag on a map is bad? Try to get a video conference going betwen 9 and 10am.

  • Anna.7845Anna.7845 Member ✭✭✭

    very bad ping in eu can barely do pvp :( one minute its 100 the other its 330

  • It's getting ridiculous. Full AB meta map doing tarnished traitor - no skill lag, just fps drop. Early morning EU Dragonfall - 3 people doing escort to the camps - lag spikes 3+ seconds, if I'm not playing something tanky - dead. My internet is absolutely stable, tested connection to German servers on speedtest - ping 49ms, stop ignoring this issue - it's a server side problem.

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    Seems to be gettiung worse. In Vabbi I was getting skill lag spikes every few seconds

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited July 30, 2020

    @Randulf.7614 said:
    Seems to be gettiung worse. In Vabbi I was getting skill lag spikes every few seconds

    I've had the issue several days ago. Not to mention several disconnects on the new map yesterday.

    Why can't we get an official response on this? Are they even looking into it? One can only hope.

  • Zok.4956Zok.4956 Member ✭✭✭

    @VAHNeunzehnsechundsiebzig.3618 said:

    @Corrada.7304 said:
    Give us some UK, PL, CZ or SK servers. No more laggy DE servers (Frankfurt).

    you do realize that AWS peering at Frankfurt is fatter than PLs, UKs, SKs overall peering?

    I bet it is not AWS nor Frankfurt. My money is on ISP overselling bandwidht (which they all did) now biting them in the kitten hard.

    MY employer does sell online courses. Before COVID hit, no problems at all. But the moment everyone started to work from home, customers were lagging out and disconnecting all the time.

    Maybe, just MAYBE it isn't ANET's or Amazon's fault?

    My bet is, its Anet fault.

    When I revisited several S4 maps for the collections for Vision, a lot of this maps were often laggy with lag spike of several seconds. And according to the map chat, lots other players experienced the same on the maps at the same time. When I switched to core maps, I had no noticiable lag. When I jumped back to S4 maps, it was again laggy. When I ran the tool "WinMTR" to the IP of the map at the same time I had a clean path without any packet loss or unusal delay on the way.

    I do not say that all S4 maps have large lag all the time. But in my experience there was a lot of lag for long durations in S4 maps but not so much in other maps.

    My guess is: Anet broke the servers/systems/software for the S4 maps or put these map-systems on cheaper Amazon servers that do not have enough ressource to handle the task and that did not scale well.

    https://www.gw2gh.com/ - A GW2-Guild-Hall.
    Register and check your guild leaderboard to see who is the best in your guild and who finished achievements first.

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @Ashantara.8731 said:

    @Randulf.7614 said:
    Seems to be gettiung worse. In Vabbi I was getting skill lag spikes every few seconds

    I've had the issue several days ago. Not to mention several disconnects on the new map yesterday.

    Why can't we get an official response on this? Are they even looking into it? One can only hope.

    Who knows. Perhaps it's related to some backend work related to the expansion. Such things have occurred before during development, but at least the told us about it.

    I can live with the lag spikes, but it's the complete lack of response or acknowledgement that does my head in. Communication is the easiest thing in the World to get right, yet it is repeatedly a problem for so many companies - incl Anet.

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Neijek.7150Neijek.7150 Member ✭✭

    opening a ticket i was told they can't fix it yet just offer work arounds, and by posting a request to network admins here on the forum they should eventually fix it. as far as the testing i've done on my end everything goes smoothly up to the Amazon node in ITALY then from there to the main server things get lost/can't be traced. It's helped forcing the game to use HTTPS the ip that my games connects to in maps is different and the "lag" is almost fixed.

  • slayerking.3581slayerking.3581 Member ✭✭✭

    Literally in the game for 2 minutes last night, Fly the skyscale down to a zealot in vabbi take one swing and boom 7 second lag spike, We all just left.

  • aspirine.6852aspirine.6852 Member ✭✭✭✭
    edited July 31, 2020

    @VAHNeunzehnsechundsiebzig.3618 said:

    @Corrada.7304 said:
    Give us some UK, PL, CZ or SK servers. No more laggy DE servers (Frankfurt).

    you do realize that AWS peering at Frankfurt is fatter than PLs, UKs, SKs overall peering?

    I bet it is not AWS nor Frankfurt. My money is on ISP overselling bandwidht (which they all did) now biting them in the kitten hard.

    MY employer does sell online courses. Before COVID hit, no problems at all. But the moment everyone started to work from home, customers were lagging out and disconnecting all the time.

    Maybe, just MAYBE it isn't ANET's or Amazon's fault?

    I am not saying its anyones fault. If this is anything like the hosting of my previous work it could be that Anet buys specific CPU/Memory each month, and this is not enough for the game to be smooth all the time everywhere. It is however good enough for Anet. And Amazon will not scale up for free if they see performance issues, they will probably report to Anet but scaling up can cost a lot of money.

    What I do know is that it is not my ISP...

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Neijek.7150 said:
    opening a ticket i was told they can't fix it yet just offer work arounds, and by posting a request to network admins here on the forum they should eventually fix it. as far as the testing i've done on my end everything goes smoothly up to the Amazon node in ITALY then from there to the main server things get lost/can't be traced. It's helped forcing the game to use HTTPS the ip that my games connects to in maps is different and the "lag" is almost fixed.

    How do you do that?

  • At present the TP is currently broken, with the usual "can't connect to login server" BS.

  • Neijek.7150Neijek.7150 Member ✭✭

    @Ashantara.8731 said:

    How do you do that?

    Hey ashantara, theres a good explanation in the wiki -- https://wiki.guildwars2.com/wiki/Command_line_arguments

    but basically make a new shortcut to gw2 and add this argument

    -clientport 443

    As they say in the wiki this CAN cause issues with some ISP but in my case it made the game connect me to a different AWS node (it gave PoF maps a different connection ip) and it helped a LOT LOT with the lag.

  • Genjo.8204Genjo.8204 Member
    edited August 3, 2020

    @Neijek.7150 said:

    @Ashantara.8731 said:

    How do you do that?

    Hey ashantara, theres a good explanation in the wiki -- https://wiki.guildwars2.com/wiki/Command_line_arguments

    but basically make a new shortcut to gw2 and add this argument

    -clientport 443

    As they say in the wiki this CAN cause issues with some ISP but in my case it made the game connect me to a different AWS node (it gave PoF maps a different connection ip) and it helped a LOT LOT with the lag.

    Well me and a friend both tried that, and that changed nothing to the issue. Still horrendous lags. Its scandalous, nothing less, to have such matters last for so long with NO answer from the staff on the subject. Unacceptable.

  • @Genjo.8204 said:
    Well me and a friend both tried that, and that changed nothing to the issue. Still horrendous lags. Its scandalous, nothing less, to have such matters last for so long with NO answer from the staff on the subject. Unacceptable.

    Not helped me either.

  • Neijek.7150Neijek.7150 Member ✭✭

    @Genjo.8204 said:

    @Neijek.7150 said:

    @Ashantara.8731 said:

    How do you do that?

    Hey ashantara, theres a good explanation in the wiki -- https://wiki.guildwars2.com/wiki/Command_line_arguments

    but basically make a new shortcut to gw2 and add this argument

    -clientport 443

    As they say in the wiki this CAN cause issues with some ISP but in my case it made the game connect me to a different AWS node (it gave PoF maps a different connection ip) and it helped a LOT LOT with the lag.

    Well me and a friend both tried that, and that changed nothing to the issue. Still horrendous lags. Its scandalous, nothing less, to have such matters last for so long with NO answer from the staff on the subject. Unacceptable.

    Hey mate, i'm with you, lucky it seamed to help (not resolve) but help on my end, i have a forum post that the ticket support asked me to make so that the network engineers can look into the situation (for some reason ticket support can't speak to the network admins directly but they needed me to make a forum post to do it) but hopefully they will get to it soon. its about the 3rd week since i've been dealing with this issue, its killing the game for me, as i've done all pre PoF content but PoF its so often laggy for me that i don't want to play. a pity that they haven't resolved it already.

  • 443 is the port for all default HTTPS interactions. It should never be used for other protocols and especially not for video games. This is a terrible solution.
    From my understanding Ashantara.8731 did not redirect all requests to HTTPS, only the required server IP.

    In any case, this should not be resolved by workarounds by players. This is something that ArenaNet should make a priority of. I would gladly having the next living world episode delayed by several weeks if it means having this hell resolved. LS4 maps are awful but TP lag is downright unbearable.

  • Noticed lagg is high during weekends and evenings, other times i have no delay

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    Today’s acknowledgement is a start

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • I'm not sure if i have server lag, but sometimes I see annoying 1-3s camera stutter effects.

  • MarzAttakz.9608MarzAttakz.9608 Member ✭✭✭

    @Randulf.7614 said:
    Today’s acknowledgement is a start

    link please?

    Deso since 2012. Elementalist for life.
    [EXG][TAG]

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited August 18, 2020

    My motherboard died last week, so I had to order new hardware (mainboard, CPU, RAM). I bought a SSD along with it. Maps now load within 1-2 seconds, textures are immediately present (the network adapter is 2.5G and my internet is decently fast).

    However, when I go farm Quartz Crystals in PoF or do daily bounties, I still experience the occasional skill/action delay of several seconds that everyone else is talking about, and I am also receiving the login issue pop-up frequently. So it's definitely not a client-sided issue, and I am glad that ANet has acknowledged it. Let's hope they can fix it eventually.

    P.S. I haven't played WvW in weeks, but will soon as I am curious to see the current state of the lag issue.

  • Gigal.2350Gigal.2350 Member ✭✭

    I get that spikes on every map including fractals and raids...
    when i play other games my connection is totally stable + i have youtube and whatnot open in the background when as soon as i start gw2 i close down everything else i can to avoid data traffic....

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    Premium servers! :angry: Just got disconnected right at the end of a story mission (again), have to start all over. :-1:

  • did some bosses earlier today. Lots of people complained about lag. No lag for me. The only boss that was slightly laggy was Svanir Shamane. The rest was buttery smooth, while a lot of people complained.

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @VAHNeunzehnsechundsiebzig.3618 said:
    did some bosses earlier today. Lots of people complained about lag. No lag for me. The only boss that was slightly laggy was Svanir Shamane. The rest was buttery smooth, while a lot of people complained.

    Same, no lag, but occasional skill/action delays on several maps (PoF, LW,...).

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    Oh, and thanks for the frequent login server error pop-ups that keep screwing up my Skimmer Course times! As if the unnecessary info about how to dive wasn't annoyance enough...

  • @Randulf.7614 said:
    However bad the EU ones here get, Lotros have been down everyday for the last week. Even though I'm mostly on a GW2 break, I return here because they are still more stable than some other MMO's.

    Not that improvements (and acknowledgement) aren't needed here mind you because they are. Some areas of the game are often unplayable

    Turbine at least gave a status update daily and solved it reasonably fast.

  • @MarzAttakz.9608 said:

    @crepuscular.9047 said:
    time for you EU people transfer to NA, and suffer the kitten pings we OCE people are setting :lol:

    I play from South Africa so 250 -300ms is the norm, lag in these maps is server side though.

    I myself am also a South African player, tried playing today and PING was 1000+. Seriously????

  • Unplayable today. EU/Germany here. Nothing but instant deaths because of turrets firing all at the same time, skill delays up to 10 seconds etc cause of the lag...
    Frustrating. Ping at 20-50.

  • Ray Koopa.2354Ray Koopa.2354 Member ✭✭✭

    The lag of Anet not replying to this is another catastrophe.
    Get it? "Lag". Hahah-disconnected

  • Has anyone tried using a VPN and see if there is any improvement?

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    @Ionut.2307 said:
    Has anyone tried using a VPN and see if there is any improvement?

    That's unlikely seeing as this affects only certain maps/campaign and not the game as a whole.

    People tend to confuse lag (client-sided) with latency (server-sided issue). The issue here is latency. If you are experiencing lag, your hardware can't cope with the current game requirements.

  • @Ashantara.8731 said:

    @Ionut.2307 said:
    Has anyone tried using a VPN and see if there is any improvement?

    That's unlikely seeing as this affects only certain maps/campaign and not the game as a whole.

    People tend to confuse lag (client-sided) with latency (server-sided issue). The issue here is latency. If you are experiencing lag, your hardware can't cope with the current game requirements.

    Ah, but I'm afraid you had the wrong idea. VPN can be used to improve latency, usually by bypassing problematic network line.
    And on some cases, it might also improve your ping too.

    Can I haz cheesy meat?

  • ollbirtan.2915ollbirtan.2915 Member ✭✭✭✭

    Funny how I am playing from Southeast Asia on EU and haven't noticed any difference whatsoever in my ping. It is and has always been on the higher end of 180 - 200, but that's understandable due to the distance. Just saying...

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited October 13, 2020

    @Keilan.2871 said:
    Ah, but I'm afraid you had the wrong idea. VPN can be used to improve latency, usually by bypassing problematic network line.
    And on some cases, it might also improve your ping too.

    I admit I wouldn't know which VPN to pick that I can be certain is trustworthy and reduces latency for me.

    Also, please explain to me how that would solve the issue when it's a very specific issue that is affecting everyone on EU on/in those specific maps/campaigns and not a random issue with generally connecting to ANet's servers.

  • @Ashantara.8731 said:

    Also, please explain to me how that would solve the issue when it's a very specific issue that is affecting everyone on EU on/in those specific maps/campaigns and not a random issue with generally connecting to ANet's servers.

    Well, I'm afraid I don't know much about ANet's server conditions. What I did was just explaining about VPN, and how it can help sometimes.
    If the problem lies in the servers, then VPN won't really do much.
    Have to say, I'm also pretty curious if VPN users actually had better ping and network stability in GW2 than us, non-VPN users.

    Can I haz cheesy meat?

  • Ionut.2307Ionut.2307 Member ✭✭
    edited October 13, 2020

    @Keilan.2871 saidp

    @Ashantara.8731 said:

    Also, please explain to me how that would solve the issue when it's a very specific issue that is affecting everyone on EU on/in those specific maps/campaigns and not a random issue with generally connecting to ANet's servers.

    Well, I'm afraid I don't know much about ANet's server conditions. What I did was just explaining about VPN, and how it can help sometimes.
    If the problem lies in the servers, then VPN won't really do much.
    Have to say, I'm also pretty curious if VPN users actually had better ping and network stability in GW2 than us, non-VPN users.

    Currently I have a decent rig, no fps issues beside the usual zergs. For speed a have a 1gb symmetrical connection, one of the best you can get in UK for home. PC is connected with the router via cable. So speed is not an issue and obviously is not from my end.

    Now, in Bjora Marches for example and other places, like many others I experience skill delay and latency, sometimes up to 5 seconds or more.
    What I noticed is this is even worst in specific parts of the map as well.
    Some people are not expericing lag at all, depending on countries. Someone from India said they don't have lag, feel free to correct me if I am wrong.

    I am not sure exactly how a VPN works this case which is why I ask, if I will should get a VPN and configure it for the game to see me as playing from a country which doesn't experience lag?

    Regards

  • Deepcuts.9740Deepcuts.9740 Member ✭✭✭

    VPN might help when your route to Anet is in the 3 digit zone, like 200-300+, circling the globe because reasons..
    But when the client shows 40-50 ms without any spikes, yet the skill lag is measured in seconds, the mother of all VPNs won't help.
    It is server side. Code or resource starvation. Or both.
    Also, they won't do a thing about it while people still buy the game and gems for shiny, worthless fluff.

  • Ionut.2307Ionut.2307 Member ✭✭
    edited October 13, 2020

    @Deepcuts.9740 said:
    VPN might help when your route to Anet is in the 3 digit zone, like 200-300+, circling the globe because reasons..
    But when the client shows 40-50 ms without any spikes, yet the skill lag is measured in seconds, the mother of all VPNs won't help.
    It is server side. Code or resource starvation. Or both.
    Also, they won't do a thing about it while people still buy the game and gems for shiny, worthless fluff.

    I understand that is server side. But shouldn't this be applied to everyone, every player lagging on said maps, no matter the location?
    How come some players are reporting no issues at all?

  • maddoctor.2738maddoctor.2738 Member ✭✭✭✭

    @Ionut.2307 said:

    @Deepcuts.9740 said:
    VPN might help when your route to Anet is in the 3 digit zone, like 200-300+, circling the globe because reasons..
    But when the client shows 40-50 ms without any spikes, yet the skill lag is measured in seconds, the mother of all VPNs won't help.
    It is server side. Code or resource starvation. Or both.
    Also, they won't do a thing about it while people still buy the game and gems for shiny, worthless fluff.

    I understand that is server side. But shouldn't this be applied to everyone, every player lagging on said maps, no matter the location?
    How come some players are reporting no issues at all?

    Lag applies differently to different people. Someone used to high latency won't notice sudden spikes, or server issues. Someone that is playing with 23 FPS won't notice skill lag either. Also, when people say they don't lag, are they playing on a map while others are having issues? A statement like "I don't lag" doesn't mean anything if you weren't lagging inside your home instance chatting with your friends. I'd take all comments from those saying they aren't lagging with a huge grain of salt.

  • Dawdler.8521Dawdler.8521 Member ✭✭✭✭
    edited October 14, 2020

    @Ionut.2307 said:

    @Deepcuts.9740 said:
    VPN might help when your route to Anet is in the 3 digit zone, like 200-300+, circling the globe because reasons..
    But when the client shows 40-50 ms without any spikes, yet the skill lag is measured in seconds, the mother of all VPNs won't help.
    It is server side. Code or resource starvation. Or both.
    Also, they won't do a thing about it while people still buy the game and gems for shiny, worthless fluff.

    I understand that is server side. But shouldn't this be applied to everyone, every player lagging on said maps, no matter the location?
    How come some players are reporting no issues at all?

    Keep in mind different skills, different priorities even in "low" lag scenarios.

    In WvW for example, most zerglings can handle a little lag, especially if they are pushing into melee flailing their arms. They wont notice if an autoattack skips a beat because they are pretty much instantly hitting with another.

    Non projectile AoE also usually works fine once its down (its getting it down thats the problem).

    But some classes, mostly with slow ranged weapons fall apart from the same lag. Engineer pistol for example. It become totally broken. If the projectiles doesnt suddenly slow down or speed up, they literally go straight through targets.

    Also GW2 does do some distance calclulations, if we are talking purely instance lag (ie movement, effects, NPCs, etc). However, the skill queue is global to the instance. You can do a 1v1 in a corner of the map and completely lag out because its a 70v70v70 on the other side of the map.

    gaggle - /ˈɡaɡ(ə)l/ - noun
    A disorderly group of Asura.
    "The gaggle of Asura tried to agree on whether a phase-shifted thermonuclear energy matrix was sufficiently powerful for a device capable of heating bread"

  • @Lottie.5370 said:
    Maybe I'm lucky but I've not experienced any of the lag problems that other people have been chatting about whilst on any of the maps - the one thing I do notice however is much longer loading screen times, especially to Eye of the North. They're almost instant to me for most maps, but EotN can take a good 10-20 seconds sometimes.

    You are not alone. Eye of the North is the slowest loading map in the whole game for me too. Which is weird as it is probably the smallest (or one of the smallest ones) map in the game!!!

  • Anna.7845Anna.7845 Member ✭✭✭

    Still having issues :/

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭
    edited October 25, 2020
    • Yesterday, The Desolation, Palawa Joko's Palace: 9 out of every 10 seconds actions and skills were severely delayed while enemies kept rubberbanding all across the place, making it impossible to play there.
    • Today, Crystal Oasis and The Desolation: action and skill delays, rubberbanding - although not nearly as bad as yesterday.

    :-1:

  • Dawdler.8521Dawdler.8521 Member ✭✭✭✭

    @Ashantara.8731 said:

    • Yesterday, The Desolation, Palawa Joko's Palace: 9 out of every 10 seconds actions and skills were severely delayed while enemies kept rubberbanding all across the place, making it impossible to play there.
    • Today, Crystal Oasis and The Desolation: action and skill delays, rubberbanding - although not nearly as bad as yesterday.

    Well I went to desolation today to get the 20 minions and it was atrocious. About 3s lag spikes (ie everything halts) followed by 5s of the server trying to catch up, repeat. I've never seen an instance so broken.

    gaggle - /ˈɡaɡ(ə)l/ - noun
    A disorderly group of Asura.
    "The gaggle of Asura tried to agree on whether a phase-shifted thermonuclear energy matrix was sufficiently powerful for a device capable of heating bread"

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    The thing I find odd is that Anet's latest comms still talk of it as a just a general issue, when this is an intense spike in specific maps. They must have some idea of the issue after 6 months. My faith in their ability to deliver anything is dropping away if they can't even be more transaparent and talk in more depth about this issue (at least mention it specifically and the cause of it)

    What sleep is here? What dreams there are in the unctuous coiling of the snakes mortal shuffling. weapon in my hand. My hand the arcing deathblow at the end of all things. The horror. The horror. I embrace it. . .

  • Mil.3562Mil.3562 Member ✭✭✭✭
    edited October 25, 2020

    Their communications are like computer generated replies :

    " We are aware of the problems (since many months ago but we are still doing nothing that really helps) and we are looking into it. But we cannot help all because maybe the problems could be caused by your network "

    Bleh.