Why is Guild Wars 2 not responding as soon as I launch it? — Guild Wars 2 Forums
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Why is Guild Wars 2 not responding as soon as I launch it?

Hi,

I've just installed the game on my new computer.
As soon as I launch the game however it doesn't respond anymore. I also don't see the game, it's like a transparent screen that opened.

I've tried launching it with the windowed command but it crashes as soon as I press the play button. (Send the report to ArenaNet)
I've also already tried the repair option but nothing changed.

Anyone else encountered this issue? Any suggestions on next steps?

Answers

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    If you post the first part of the Crash Report (Show Details), someone may be able to offer assistance.
    Make sure you aren't running any 3rd-party programs, as well.

    Good luck.

  • Kai.8519Kai.8519 Member

    "C:\Program Files\Guild Wars 2\Gw2-64.exe" -windowed

    --> Crash <--
    Exception: c0000005
    Memory at address 00000000`00000028 could not be read
    App: Gw2-64.exe
    Pid: 3280
    BaseAddr: 00007FF6A6110000
    ProgramId: 101
    Build: 104933
    Module: nvd3dumx.dll
    When: 2020-07-18T09:55:40Z 2020-07-18T11:55:40+02:00
    Uptime: 0 days 0:00:06
    Flags: 0

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    This is your issue: nvd3dumx.dll
    You can Google a solution, can rollback/reinstall/install new graphics drivers, etc.

    https://www.reddit.com/r/Guildwars2/comments/8m82np/crashing_at_character_select/

    Good luck.

  • Kai.8519Kai.8519 Member

    Thanks so much, this was indeed the problem.
    By updating to the latest GeForce Game Ready Driver I was able to launch the game successfully.