First I'm sorry for my English!
A month ago I had a problem in the Jormag Rising story,
I was cleaning my email and ended up deleting the letter I received from the story without even opening it before.
Now the game is asking to read the letter so I can continue the story, but I don't have that letter anymore.
I submitted a ticket ID 7836346 the support recommended that I start a new living the world completely different in a big city, and then go back to Jormag Rising, but it didn't work.
I tried to complete the story with a friend, but it didn't work either.
After all attempts failed, the support asked me to report the error inside the game, I did it but nothing has happened yet, a month ago.
And now I ask for help to solve this problem in some way, if possible to notify the developers.
If anyone knows how to solve this, I thank you in advance
Thank you very much!