Flashing black screen + Entire computer crash — Guild Wars 2 Forums
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Flashing black screen + Entire computer crash

Fractured.3928Fractured.3928 Member ✭✭✭
edited October 6, 2020 in Account & Technical Support

I have several issues with GW2 crashing. This has been going on for a year or two now, usually causes me just to quit. I'd like to stick around this time, so lets see if anyone knows.

  1. The screen will flash black several times, and the sound will go away while this is happening. Then everything comes back normal, and I can continue playing. Happens randomly, found no pattern.

  2. My entire computer will freeze, and the sound goes berserk. Forced restart is required. This happens only once a day or so.

  3. Game crashes, and complains about my video card drivers.


Now, before the usual "Update your drivers" complaint, or hardware issues. A few things to note, this ONLY happens in GW2. I can even play Star Citizen on max settings with barely a hint of FPS drop, and plenty of other modern games, and heavily populated MMO's (FF14, WoW, PS2, etc).

I have also updated my drivers, and since this has been happening for awhile, I have been through several iterations of drivers. Not only that, but I reformated my entire computer, wiped it all. Which also means i reinstalled GW2 from scratch.

I have also monitored everything I can on my computer hardware wise. Temperature, voltage, etc. I have found zero faults on my computer. My computer also is a 3.2 GHZ i7, Titan X, with 32 gigs of RAM. GW2 is also sitting on an SSD. Also tried underclocking my video card even, without any noticeable difference.

Also, when it crashes, GW2 does not provide a log. I've checked the areas that their support area mentions, and there isn't anything for whatever reason.

P.S. The way this forum formats DXDiag is pretty sweet.

Comments

  • Fractured.3928Fractured.3928 Member ✭✭✭

    System Information

      Time of this report: 10/6/2020, 14:11:12
             Machine name: -
               Machine Id: {4024A20B-967B-4301-9E30-78508F023354}
         Operating System: Windows 10 Pro 64-bit (10.0, Build 19041) (19041.vb_release.191206-1406)
                 Language: English (Regional Setting: English)
      System Manufacturer: ASUS
             System Model: All Series
                     BIOS: BIOS Date: 11/14/14 14:58:52 Ver: 05.06.05 (type: BIOS)
                Processor: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz (12 CPUs), ~3.3GHz
                   Memory: 32768MB RAM
      Available OS Memory: 32638MB RAM
                Page File: 15471MB used, 22030MB available
              Windows Dir: C:\Windows
          DirectX Version: DirectX 12
      DX Setup Parameters: Not found
         User DPI Setting: 96 DPI (100 percent)
       System DPI Setting: 96 DPI (100 percent)
          DWM DPI Scaling: Disabled
                 Miracast: Available, with HDCP
    

    Microsoft Graphics Hybrid: Not Supported
    DirectX Database Version: 1.0.8
    DxDiag Version: 10.00.19041.0488 64bit Unicode


    DxDiag Notes

      Display Tab 1: No problems found.
      Display Tab 2: No problems found.
        Sound Tab 1: No problems found.
        Sound Tab 2: No problems found.
        Sound Tab 3: No problems found.
        Sound Tab 4: No problems found.
          Input Tab: No problems found.
    

    DirectX Debug Levels

    Direct3D: 0/4 (retail)
    DirectDraw: 0/4 (retail)
    DirectInput: 0/5 (retail)
    DirectMusic: 0/5 (retail)
    DirectPlay: 0/9 (retail)
    DirectSound: 0/5 (retail)
    DirectShow: 0/6 (retail)


    Display Devices

           Card name: NVIDIA GeForce GTX TITAN X
        Manufacturer: NVIDIA
           Chip type: GeForce GTX TITAN X
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_17C2&SUBSYS_29923842&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
    

    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 28557 MB
    Dedicated Memory: 12238 MB
    Shared Memory: 16318 MB
    Current Mode: 3440 x 1440 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.330078), Green(0.299805,0.599609), Blue(0.150391,0.059570), White Point(0.312500,0.329102)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: Acer X34 P
    Monitor Id: ACR054F
    Native Mode: 3440 x 1440(p) (59.973Hz)
    Output Type: Displayport External
    Monitor Capabilities: HDR Not Supported
    Display Pixel Format: DISPLAYCONFIG_PIXELFORMAT_32BPP
    Advanced Color: Not Supported
    Driver Name: C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_edf184f24a37bacd\nvldumdx.dll
    Driver File Version: 27.21.0014.5638 (English)
    Driver Version: 27.21.14.5638
    DDI Version: 12
    Feature Levels: 12_1,12_0,11_1,11_0,10_1,10_0,9_3,9_2,9_1
    Driver Model: WDDM 2.7
    Hardware Scheduling: Supported:False Enabled:False
    Graphics Preemption: DMA
    Compute Preemption: DMA
    Miracast: Not Supported
    Detachable GPU: No
    Hybrid Graphics GPU: Not Supported
    Power P-states: Not Supported
    Virtualization: Paravirtualization
    Block List: No Blocks
    Catalog Attributes: Universal:False Declarative:True
    Driver Attributes: Final Retail
    Driver Date/Size: 9/13/2020 8:00:00 PM, 1037840 bytes
    WHQL Logo'd: Yes
    WHQL Date Stamp: Unknown
    Device Identifier: {D7B71E3E-5482-11CF-F44D-9C091BC2D635}
    Vendor ID: 0x10DE
    Device ID: 0x17C2
    SubSys ID: 0x29923842
    Revision ID: 0x00A1
    Driver Strong Name: oem14.inf:0f066de367271d58:Section032:27.21.14.5638:pci\ven_10de&dev_17c2
    Rank Of Driver: 00CF2001
    Video Accel:
    DXVA2 Modes: {86695F12-340E-4F04-9FD3-9253DD327460} DXVA2_ModeMPEG2_VLD {6F3EC719-3735-42CC-8063-65CC3CB36616} DXVA2_ModeVC1_D2010 DXVA2_ModeVC1_VLD {32FCFE3F-DE46-4A49-861B-AC71110649D5} DXVA2_ModeH264_VLD_Stereo_Progressive_NoFGT DXVA2_ModeH264_VLD_Stereo_NoFGT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeHEVC_VLD_Main DXVA2_ModeMPEG4pt2_VLD_Simple DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC {9947EC6F-689B-11DC-A320-0019DBBC4184} {33FCFE41-DE46-4A49-861B-AC71110649D5} {6AFFD11E-1D96-42B1-A215-93A31F09A53D} {914C84A3-4078-4FA9-984C-E2F262CB5C9C}

           Card name: NVIDIA GeForce GTX TITAN X
        Manufacturer: NVIDIA
           Chip type: GeForce GTX TITAN X
            DAC type: Integrated RAMDAC
         Device Type: Full Device (POST)
          Device Key: Enum\PCI\VEN_10DE&DEV_17C2&SUBSYS_29923842&REV_A1
       Device Status: 0180200A [DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER] 
    

    Device Problem Code: No Problem
    Driver Problem Code: Unknown
    Display Memory: 28557 MB
    Dedicated Memory: 12238 MB
    Shared Memory: 16318 MB
    Current Mode: 1280 x 1024 (32 bit) (60Hz)
    HDR Support: Not Supported
    Display Topology: Extend
    Display Color Space: DXGI_COLOR_SPACE_RGB_FULL_G22_NONE_P709
    Color Primaries: Red(0.639648,0.339844), Green(0.279297,0.619141), Blue(0.139648,0.069336), White Point(0.309570,0.330078)
    Display Luminance: Min Luminance = 0.500000, Max Luminance = 270.000000, MaxFullFrameLuminance = 270.000000
    Monitor Name: Generic PnP Monitor
    Monitor Model: DELL E173FP
    Monitor Id: DELA00B
    Native Mode: 1280 x 1024(p) (60.020Hz)
    Output Type: Displayport External


    Sound Devices

            Description: Acer X34 P (NVIDIA High Definition Audio)
    

    Default Sound Playback: Yes
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10DE&DEV_0070&SUBSYS_38422992&REV_1001
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: nvhda64v.sys
    Driver Version: 1.3.38.35 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/8/2020 8:00:00 PM, 222112 bytes
    Other Files:
    Driver Provider: NVIDIA Corporation
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

            Description: Digital Audio (S/PDIF) (High Definition Audio Device)
    

    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0900&SUBSYS_1043864B&REV_1000
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: HdAudio.sys
    Driver Version: 10.0.19041.264 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 5/8/2020 8:00:00 PM, 430080 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

            Description: Headphones (Oculus Virtual Audio Device)
    

    Default Sound Playback: No
    Default Voice Playback: No
    Hardware ID: Root\oculusvad_OculusVad
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: oculusvad.sys
    Driver Version: 0.12.6.503 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 6/16/2020 8:00:00 PM, 72208 bytes
    Other Files:
    Driver Provider: Oculus
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No

            Description: Headset Earphone (Razer Electra V2 USB)
    

    Default Sound Playback: No
    Default Voice Playback: Yes
    Hardware ID: USB\VID_1532&PID_0514&REV_0014&MI_00
    Manufacturer ID: N/A
    Product ID: N/A
    Type: N/A
    Driver Name: USBAUDIO.sys
    Driver Version: 10.0.19041.388 (English)
    Driver Attributes: Final Retail
    WHQL Logo'd: Yes
    Date and Size: 7/6/2020 8:00:00 PM, 202752 bytes
    Other Files:
    Driver Provider: Microsoft
    HW Accel Level: Emulation Only
    Cap Flags: 0xF1F
    Min/Max Sample Rate: 100, 200000
    Static/Strm HW Mix Bufs: 1, 0
    Static/Strm HW 3D Bufs: 0, 0
    HW Memory: 0
    Voice Management: No
    EAX(tm) 2.0 Listen/Src: No, No
    I3DL2(tm) Listen/Src: No, No
    Sensaura(tm) ZoomFX(tm): No


    Sound Capture Devices

            Description: Headset Microphone (Oculus Virtual Audio Device)
    

    Default Sound Capture: No
    Default Voice Capture: No
    Driver Name: oculusvad.sys
    Driver Version: 0.12.6.503 (English)
    Driver Attributes: Final Retail
    Date and Size: 6/16/2020 8:00:00 PM, 72208 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF

            Description: Headset Microphone (Razer Electra V2 USB)
    

    Default Sound Capture: Yes
    Default Voice Capture: Yes
    Driver Name: USBAUDIO.sys
    Driver Version: 10.0.19041.388 (English)
    Driver Attributes: Final Retail
    Date and Size: 7/6/2020 8:00:00 PM, 202752 bytes
    Cap Flags: 0x1
    Format Flags: 0xFFFFF


    Video Capture Devices

    Number of Devices: 0


    DirectInput Devices

      Device Name: Mouse
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: Keyboard
         Attached: 1
    Controller ID: n/a
    

    Vendor/Product ID: n/a
    FF Driver: n/a

      Device Name: Razer Electra V2 USB
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0514
    FF Driver: n/a

      Device Name: Razer Electra V2 USB
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0514
    FF Driver: n/a

      Device Name: Razer DeathStalker
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0118
    FF Driver: n/a

      Device Name: Razer DeathAdder V2
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0084
    FF Driver: n/a

      Device Name: Razer DeathAdder V2
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0084
    FF Driver: n/a

      Device Name: Razer DeathAdder V2
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0084
    FF Driver: n/a

      Device Name: Razer DeathStalker
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0118
    FF Driver: n/a

      Device Name: Razer DeathAdder V2
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0084
    FF Driver: n/a

      Device Name: Razer DeathStalker
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0118
    FF Driver: n/a

      Device Name: Razer DeathStalker
         Attached: 1
    Controller ID: 0x0
    

    Vendor/Product ID: 0x1532, 0x0118
    FF Driver: n/a

    Poll w/ Interrupt: No


    USB Devices

    • USB Root Hub (USB 3.0)
      | Vendor/Product ID: 0x8086, 0x8D31
      | Matching Device ID: USB\ROOT_HUB30
      | Service: USBHUB3
      | Driver: USBHUB3.SYS, 8/8/2020 04:17:39, 647992 bytes
      |
      +-+ Generic USB Hub
      | | Vendor/Product ID: 0x174C, 0x2074
      | | Location: Port_#0010.Hub_#0003
      | | Matching Device ID: USB\USB20_HUB
      | | Service: USBHUB3
      | | Driver: USBHUB3.SYS, 8/8/2020 04:17:39, 647992 bytes
      | |
      | +-+ USB Composite Device
      | | | Vendor/Product ID: 0x1532, 0x0084
      | | | Location: Port_#0001.Hub_#0007
      | | | Matching Device ID: USB\COMPOSITE
      | | | Service: usbccgp
      | | | Driver: usbccgp.sys, 9/27/2020 17:45:40, 185664 bytes
      | | |
      | | +-+ Razer DeathAdder V2
      | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | Location: 0000.0014.0000.010.001.000.000.000.000
      | | | | Matching Device ID: usb\vid_1532&pid_0084&mi_00
      | | | | Service: HidUsb
      | | | | Driver: RzS3WizardPkgS3.exe, , 0 bytes
      | | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | | | Driver: RazerS3Coinstaller.dll, 6/10/2020 04:06:44, 79376 bytes
      | | | |
      | | | +-+ HID-compliant mouse
      | | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
      | | | | | Service: mouhid
      | | | | | Driver: mouhid.sys, 12/7/2019 05:07:56, 35328 bytes
      | | | | | Driver: mouclass.sys, 12/7/2019 05:07:56, 67600 bytes
      | | | |
      | | +-+ USB Input Device
      | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | Location: 0000.0014.0000.010.001.000.000.000.000
      | | | | Matching Device ID: USB\Class_03
      | | | | Service: HidUsb
      | | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | | |
      | | | +-+ HID Keyboard Device
      | | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
      | | | | | Service: kbdhid
      | | | | | Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
      | | | | | Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
      | | | |
      | | +-+ USB Input Device
      | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | Location: 0000.0014.0000.010.001.000.000.000.000
      | | | | Matching Device ID: USB\Class_03&SubClass_01
      | | | | Service: HidUsb
      | | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | | |
      | | | +-+ HID Keyboard Device
      | | | | | Vendor/Product ID: 0x1532, 0x0084
      | | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
      | | | | | Service: kbdhid
      | | | | | Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
      | | | | | Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
      | |
      +-+ USB Composite Device
      | | Vendor/Product ID: 0x1532, 0x0118
      | | Location: Port_#0012.Hub_#0003
      | | Matching Device ID: USB\COMPOSITE
      | | Service: usbccgp
      | | Driver: usbccgp.sys, 9/27/2020 17:45:40, 185664 bytes
      | |
      | +-+ USB Input Device
      | | | Vendor/Product ID: 0x1532, 0x0118
      | | | Location: 0000.0014.0000.012.000.000.000.000.000
      | | | Matching Device ID: USB\Class_03&SubClass_01
      | | | Service: HidUsb
      | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | |
      | | +-+ HID Keyboard Device
      | | | | Vendor/Product ID: 0x1532, 0x0118
      | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
      | | | | Service: kbdhid
      | | | | Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
      | | | | Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
      | | |
      | +-+ USB Input Device
      | | | Vendor/Product ID: 0x1532, 0x0118
      | | | Location: 0000.0014.0000.012.000.000.000.000.000
      | | | Matching Device ID: USB\Class_03
      | | | Service: HidUsb
      | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | |
      | | +-+ HID Keyboard Device
      | | | | Vendor/Product ID: 0x1532, 0x0118
      | | | | Matching Device ID: HID_DEVICE_SYSTEM_KEYBOARD
      | | | | Service: kbdhid
      | | | | Driver: kbdhid.sys, 12/7/2019 05:07:56, 46592 bytes
      | | | | Driver: kbdclass.sys, 12/7/2019 05:07:56, 71480 bytes
      | | |
      | +-+ USB Input Device
      | | | Vendor/Product ID: 0x1532, 0x0118
      | | | Location: 0000.0014.0000.012.000.000.000.000.000
      | | | Matching Device ID: USB\Class_03
      | | | Service: HidUsb
      | | | Driver: hidusb.sys, 12/7/2019 05:07:56, 44032 bytes
      | | | Driver: hidclass.sys, 12/7/2019 05:07:56, 225792 bytes
      | | | Driver: hidparse.sys, 12/7/2019 05:07:56, 46080 bytes
      | | |
      | | +-+ HID-compliant mouse
      | | | | Vendor/Product ID: 0x1532, 0x0118
      | | | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
      | | | | Service: mouhid
      | | | | Driver: mouhid.sys, 12/7/2019 05:07:56, 35328 bytes
      | | | | Driver: mouclass.sys, 12/7/2019 05:07:56, 67600 bytes

    Gameport Devices


    PS/2 Devices


    Disk & DVD/CD-ROM Drives

      Drive: C:
    

    Free Space: 775.2 GB
    Total Space: 953.2 GB
    File System: NTFS
    Model: Samsung SSD 850 EVO 1TB

      Drive: D:
    

    Free Space: 1100.8 GB
    Total Space: 3815.3 GB
    File System: NTFS
    Model: WDC WD4003FZEX-00Z4SA0

      Drive: E:
    

    Free Space: 139.7 GB
    Total Space: 381.6 GB
    File System: NTFS
    Model: ST3400833AS

      Drive: F:
    

    Free Space: 39.8 GB
    Total Space: 114.5 GB
    File System: NTFS
    Model: INTEL SSDSC2MH120A2