I have been trying to get my old account back for the last few days, I have not had any luck. How long does it usually take them to unlock your account?
Or can I at least get the new account restriction's taken off this one please, so I can use the trading house and the mail system.
It takes as long as it takes the CS Team to verify account ownership.
And no, you can't get restrictions removed from a new account, as that would not be fair to others that must wait.