Moz.3452 Posted October 12, 2020 Share Posted October 12, 2020 Been playing GW2 for around three years and today for the first time I had to verify my account with a text message from Anet. Can this happen randomly or was someone else trying to log in to my account? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 12, 2020 Share Posted October 12, 2020 Your ISP may have reset your router and changed your IP address.If you have concern, you can always contact the CS Team via the 'Support' link above/below.Good luck. Link to comment Share on other sites More sharing options...
Yngvi.3452 Posted October 20, 2020 Share Posted October 20, 2020 This has happened to me today can't access my account or support. Why would it default to activating SMS if my IP changes? Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 20, 2020 Share Posted October 20, 2020 @Yngvi.3452 said:This has happened to me today can't access my account or support. Why would it default to activating SMS if my IP changes? You can contact the CS Team via the 'Anonymous' feature offered on the site page.The account would activate SMS/2FA when the IP address is outside the 'remembered' range of IP addresses. Good luck. Link to comment Share on other sites More sharing options...
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