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SMS verification query

Been playing GW2 for around three years and today for the first time I had to verify my account with a text message from Anet. Can this happen randomly or was someone else trying to log in to my account?

Comments

  • Your ISP may have reset your router and changed your IP address.
    If you have concern, you can always contact the CS Team via the 'Support' link above/below.

    Good luck.

  • This has happened to me today can't access my account or support. Why would it default to activating SMS if my IP changes?

  • @Yngvi.3452 said:
    This has happened to me today can't access my account or support. Why would it default to activating SMS if my IP changes?

    You can contact the CS Team via the 'Anonymous' feature offered on the site page.
    The account would activate SMS/2FA when the IP address is outside the 'remembered' range of IP addresses.

    Good luck.