Unable to log in when using a VPN

I always play using a VPN. In my experience, it helps with lag/ping issues. Unfortunately, this is now once again causing issues with Guild Wars 2 (it did 2 weeks ago too). Yesterday evening, I was able to log in while the VPN was active. This morning, I cannot. Interestingly, the computer has been on 24/7 and neither software nor hardware has been updated. My antivirus/malware programs register no issues. ALL other internet/online locations work as normal while the VPN is on.As soon as I disable the VPN, I can log in again. And the second I turn it on again, I cannot.I can only conclude you changed something server side. One possibility is that you blocked either the IP addresses assigned to my VPN provider (ipredator.se) or maybe even all Swedisch addresses.Could you please look into this?

You can try choosing a different route/path/location offered by your VPN.You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

Good luck.

Did you post this thread using your VPN? Because I find it very weird to not be able to log in the game, but log on the forums since they use the same authentication.

@"maddoctor.2738" said:Did you post this thread using your VPN? Because I find it very weird to not be able to log in the game, but log on the forums since they use the same authentication.

The web authentication front-end server is likely a different one from the game's, they likely do share the same back-end, but that's not relevant to this issue.

OPs VPN is likely blocked by the Arenanet hosting company, perhaps due to security concerns, who knows. I 100% don't buy the "I use VPN for lag" bs.

What authentication are you using? I have ANET send me a text with a code when I play from a different server when I use my VPN.