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Gift dissapeared after purchase


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I purchased gift for my girlfriend through gem shop and item never arrivedDuring purchase I recieved an error but gems was charged

I raised a ticket but im refused to take care of the problem because soemone that i dont even know received the item.Can the Support take some action about the issue and not only sent me away?

https://ibb.co/gFDDj1v

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I did get a weird error when gifting myself a copper o matic to my other account (i had 800 gems on this account). It said something like the items could not be delivered, and no gems would be extracted. But still did. I did receive the copper-o-matic on the other account when i checked,just to be sure. So it did go well afterall in my case. This was a few hours ago.

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