Here a nice story. (Not nice at all)
14 November 2020, I discover I cannot log in (“The code you entered is invalid. Please check your information and try again.” Error Code: 3023:1012:6:377). Something happen with my account. So, I contact GW2 support and fill up all the form to prove « I’m the true owner of this account ».
They told me my account has been comprised. From that moment I thought « in the past few days somebody may hack my GW2 account or my computer ». Key word « past few days ». Can be worst, at least, it isn’t my computer.
So, as they told me to do, I check everything (I’m using a Mac) in order to have my account restored.
What the F… ? My account is restored to December 2019. Here what GW2 say about account restoration : « We look for a restoration date that is as close as possible to the date when the account was compromised. Depending on how often you were playing before the incident, the time of the snapshot may vary. ».
This means : for around 1 year, my account was hack. Did I misread something ?
1 year playing GW2 more or less 4 hours per day, nothing weird happen what so ever. My computer, ditto. All my account (mail, bank, etc) ditto. Nothing at all ; everything as usual. We are not talking about a few days or a month but more or less 1 year.
I’m playing the game with VPN / Ping Booster (European account playing on NA server from China). Without, I get 1000 ping and get often disconnected.
Every month I do a checking and cleaning of my computer.
If my account was truly comprise for a period of 1 year, what that third party did to my GW2 account or to my computer during all this time ? Watching me play ? Right now, it is a bit like GW2 support tell me 2+2=6. That doesn’t make sense.
Can somebody tell me what I miss ?