Why are my tickets being deleted? — Guild Wars 2 Forums
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Why are my tickets being deleted?

Hello,
i made 2 tickets now that both got deleted where im asking for a pw reset because the pw reset on the site does not send me an email.
Can you please tell me whats going on instead of just deleting my tickets?
Cheers.

Comments

  • Linken.6345Linken.6345 Member ✭✭✭✭

    duplicate tickets get deleted

  • I only opened one, that one got deleted, then i opened another, that also got deleted. I never had more than 1 ticket active.

  • Are you providing information that would match what's on record?
    There may be an on-going dispute on who the actual owner of the account may be.

  • eXon.5179eXon.5179 Member
    edited February 17, 2021

    I've provided as much information as i can + do i have access to the emails im using for my gw1/2 accounts. Also i've restored the pw for that account once already some years ago. I can also provide them my ID etc. but they didn't give me any information or reply at all they just deleted the ticket. I've used a different email then my gw2 email but they are very similiar in the first place (even more proof. Without them asking me anything or providing me with anything they might need i don't know what to do.

  • Perhaps, someone else has access to your email accounts, and is asking the CS Team to close the tickets.
    That, or someone using those email accounts has garnered the 'We won't respond to additional tickets' action.

    Try creating a new email account, 2-factor protect it, and contact the CS Team.

    Good luck.

  • eXon.5179eXon.5179 Member
    edited February 17, 2021

    Im typing here via my gw2 acc which is phone protected. Pretty unluckily for someone to just have it all. Have to draw the line somewhere. Can't get more protection then that.
    Also very unlikely someone wants to hack my gw1 accounts which is what im trying to restore lol.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited February 17, 2021

    Only the CS Team can assist you, and they don't really read the forums.
    You could try Reddit; I'm not sure Dornsinger still looks at those posts. /shrug

  • hm kk quite sad, guess i'll try again