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Clyde.5178
Member ✭✭
Account Blocked For Security Purposes Please Help
Clyde.5178
Member ✭✭
I've had an account for a few years and I've never had any problems like this. Then after I started Ice Brood Story, it disconnected me and blocked my account. I can't log in to open a ticket. The only thing I can think of is that I used a VPN, but I entered the security code when prompted. I live in Thailand, so I thought it might improve my connection, but the VPN made my ping slower, so I logged out and closed the VPN. I had been playing normally for a few hours and then just disconnected and blocked. Please help.
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You can open a support ticket without logging in. Just provide as much information as possible for the team.
Was I able to help you or give you a hint? Click on Helpful and/or Thumbs up, I would appreciate it alot!
When you encounter a bug ingame, at first you should file a ticket via the ingame command /bug, as only this way the devs will know exactly where you were, when the bug happened.
OK, I just opened an anonymous ticket. Thank you.
Have they sort out your ticket?