Account Blocked For Security Purposes Please Help — Guild Wars 2 Forums
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Account Blocked For Security Purposes Please Help

I've had an account for a few years and I've never had any problems like this. Then after I started Ice Brood Story, it disconnected me and blocked my account. I can't log in to open a ticket. The only thing I can think of is that I used a VPN, but I entered the security code when prompted. I live in Thailand, so I thought it might improve my connection, but the VPN made my ping slower, so I logged out and closed the VPN. I had been playing normally for a few hours and then just disconnected and blocked. Please help.

Comments

  • Nokomis.5076Nokomis.5076 Member ✭✭✭

    You can open a support ticket without logging in. Just provide as much information as possible for the team.

    Was I able to help you or give you a hint? Click on Helpful and/or Thumbs up, I would appreciate it alot!
    When you encounter a bug ingame, at first you should file a ticket via the ingame command /bug, as only this way the devs will know exactly where you were, when the bug happened.

  • @Nokomis.5076 said:
    You can open a support ticket without logging in. Just provide as much information as possible for the team.

    OK, I just opened an anonymous ticket. Thank you.

  • @Clyde.5178 said:

    @Nokomis.5076 said:
    You can open a support ticket without logging in. Just provide as much information as possible for the team.

    OK, I just opened an anonymous ticket. Thank you.

    Have they sort out your ticket?