xAtri.9378 Posted October 25, 2017 Share Posted October 25, 2017 Hey guys it's been 5 days could I get someone to check the ticket. Thanks. Link to comment Share on other sites More sharing options...
JustTrogdor.7892 Posted October 25, 2017 Share Posted October 25, 2017 People are reporting weeks for a ticket response. You will have to wait for your turn. Posting here will not expedite your ticket. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 25, 2017 Share Posted October 25, 2017 You can update your ticket to inquire about progress, if you so desire.Good luck. Link to comment Share on other sites More sharing options...
kaat.8237 Posted October 26, 2017 Share Posted October 26, 2017 Yep. Two weeks, at least. Asking for a progress report did nothing to speed things along. Link to comment Share on other sites More sharing options...
Illconceived Was Na.9781 Posted October 26, 2017 Share Posted October 26, 2017 It will depend a lot on the ticket (and a little on who gets it, e.g. if the first tier person has seen your type of ticket before, they can handle without help versus if your issue is unusual or difficult to decipher, it could take longer). Link to comment Share on other sites More sharing options...
Quickbuds.6950 Posted October 26, 2017 Share Posted October 26, 2017 @Inculpatus cedo.9234 said:You can update your ticket to inquire about progress, if you so desire.Good luck.I inquired 8 days ago, before i knew the situation. And still no reply. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 26, 2017 Share Posted October 26, 2017 If nothing else, updating your ticket insures it stays open, and progresses through the queue.Good luck. Link to comment Share on other sites More sharing options...
Frigidfrost.2963 Posted October 26, 2017 Share Posted October 26, 2017 I have a ticket currently 6 days old. It's a shame that their support system is so slow. Or that they have so few people working on resolving inquiries. Link to comment Share on other sites More sharing options...
Frigidfrost.2963 Posted October 29, 2017 Share Posted October 29, 2017 Now its been 9 days xD. My issue wont even let me play the game I wanna play - Guild Wars. UGHHH. lol..just keep waiting I guess......Hopefully it doesn't take more than 14 days.. it's quite ridiculous. Link to comment Share on other sites More sharing options...
PlaidPancake.2814 Posted October 30, 2017 Share Posted October 30, 2017 Yay! 19 days later I got a response asking me to get more info and make a video showing the problem. In doing that and switching to windowed mode to get a video, the dialog box position reset itself and I can access vendors again! They must be severely bogged down at ANET. Good luck and hope everyone's responses come soon. Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted October 30, 2017 Share Posted October 30, 2017 @PlaidPancake.2814 said:Yay! 19 days later I got a response asking me to get more info and make a video showing the problem. In doing that and switching to windowed mode to get a video, the dialog box position reset itself and I can access vendors again! They must be severely bogged down at ANET. Good luck and hope everyone's responses come soon.If your issue was resolved, make sure to close your ticket by updating it with the response, "I no longer need help".Glad things worked out! =) Link to comment Share on other sites More sharing options...
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