A serious error has occurred. Can someone help me?

I was playing normally since forever, but today I switched to Window Mode, then when I tried to switch again, this error occured and I can't open the game anymore :(I don't understand this infos, can someone help me? Thanks!

--> Crash <--Assertion: dims.x && dims.yFile: ......\Engine\Gr\Img\ImgCalc.cpp(27)App: Gw2-64.exePid: 13020BaseAddr: 00007FF72C7E0000ProgramId: 101Build: 111959When: 2021-03-03T21:17:06Z 2021-03-03T18:17:06-03:00Uptime: 0 days 0:00:30Flags: 0DumpFile: Crash.dmp

--> System <--Name: de95f020IpAddr: 192.168.0.12Processors: 8 [GenuineIntel:6:14:10]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 3112MB/ 8101MB 38%Paged: 3702MB/ 9381MB 39%Virtual: 134212675MB/134217727MB 3%Load: 61%CommitTotal: 5678MBCommitLimit: 9381MBCommitPeak: 6099MBSystemCache: 3422MBHandleCount: 77926ProcessCount: 196ThreadCount: 2238

--> Process Memory <--Private: 532MBWorkingSet: 470MBPeakWorkingSet: 477MBPageFaults: 1303169

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 128.42 27518
Programmer Data 72.51 11950
Uncategorized 49.31 14767
I/O 30.24 538
Archive 28.93 38
Collections 26.47 906
Dictionary 26.12 58
Engine 13.40 10161
VRAM 13.17 9597
VRAM - DDI Shader 13.17 9593
Audio 8.07 451
Audio FMOD 8.01 342
Collide Havok 6.45 755
Collide 6.45 755
Gr 5.32 9701
Game 2.03 62
Text 1.98 7
Gr Material 1.68 9591
File Service 1.24 12
Gr Umbra 0.55 11
Art Assets 0.16 46
UI Assets 0.15 38
UI Textures 0.15 38
Networking 0.14 25

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Uncategorized 49.31 14767
Archive 28.93 38
Dictionary 26.12 58
VRAM - DDI Shader 13.17 9593
Audio FMOD 8.01 342
Collide Havok 6.45 755
Gr 3.00 6
Text 1.98 7
Gr Material 1.68 9591
File Service 1.24 12
Gr Umbra 0.55 11
Collections 0.22 824
UI Textures 0.15 38
Event 0.13 5
BTree 0.13 22
Networking 0.12 15
Asset Service 0.07 485
Web Browser 0.06 58
Audio 0.06 109
Gr Postproc 0.04 3
DDI 0.03 19
Game 0.03 46
Msg 0.02 10
Content 0.02 1

--> DllList <--00007FF72C7E0000 - C:\Program Files\Guild Wars 2\Guild Wars 2.exe00007FFCB14F0000 - C:\Windows\SYSTEM32\ntdll.dll00007FFCB0800000 - C:\Windows\System32\KERNEL32.DLL00007FFCAEDD0000 - C:\Windows\System32\KERNELBASE.dll00007FFCAFED0000 - C:\Windows\System32\USER32.dll00007FFCAF520000 - C:\Windows\System32\win32u.dll00007FFCB0330000 - C:\Windows\System32\GDI32.dll00007FFCAEC30000 - C:\Windows\System32\gdi32full.dll00007FFCAF380000 - C:\Windows\System32\msvcp_win.dll00007FFCAF420000 - C:\Windows\System32\ucrtbase.dll00007FFCAFE20000 - C:\Windows\System32\ADVAPI32.dll00007FFCAFBD0000 - C:\Windows\System32\msvcrt.dll00007FFCB0A50000 - C:\Windows\System32\sechost.dll00007FFCB0190000 - C:\Windows\System32\RPCRT4.dll00007FFCB02C0000 - C:\Windows\System32\WS2_32.dll00007FFCAED70000 - C:\Windows\System32\WINTRUST.dll00007FFCB07F0000 - C:\Windows\System32\PSAPI.DLL00007FFCB08C0000 - C:\Windows\System32\ole32.dll00007FFCAF5B0000 - C:\Windows\System32\combase.dll00007FFCAF970000 - C:\Windows\System32\OLEAUT32.dll00007FFCB0AF0000 - C:\Windows\System32\SHELL32.dll00007FFCAF0A0000 - C:\Windows\System32\CRYPT32.dll00007FFCA8B80000 - C:\Windows\SYSTEM32\VERSION.dll00007FFCAB9C0000 - C:\Windows\SYSTEM32\WTSAPI32.dll00007FFC9F8E0000 - C:\Windows\SYSTEM32\WINMM.dll00007FFCA9B40000 - C:\Windows\SYSTEM32\MSACM32.dll00007FFC95970000 - C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.19041.789_none_faf0a7e97612e7bb\gdiplus.dll00007FFC953E0000 - C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.19041.488_none_4238de57f6b64d28\COMCTL32.dll00007FFCAA800000 - C:\Windows\SYSTEM32\USP10.dll00007FFC95E30000 - C:\Windows\SYSTEM32\MSIMG32.dll00007FFC955C0000 - C:\Windows\SYSTEM32\Secur32.dll00007FFC802D0000 - C:\Windows\SYSTEM32\winmmbase.dll00007FFCAE600000 - C:\Windows\SYSTEM32\CRYPTBASE.DLL00007FFCAEAE0000 - C:\Windows\SYSTEM32\SSPICLI.DLL00007FFCAFAC0000 - C:\Windows\System32\IMM32.DLL00007FFCAE810000 - C:\Windows\SYSTEM32\MSASN1.dll00007FFCA7B00000 - C:\Program Files\Diebold\Warsaw\wslbscr64.dll00007FFCAD970000 - C:\Windows\SYSTEM32\ntmarta.dll00007FFCA9C50000 - C:\Program Files\Diebold\Warsaw\wslbscrwh64.dll00007FFCAF2B0000 - C:\Windows\System32\bcryptPrimitives.dll00007FFC9D250000 - C:\Windows\SYSTEM32\dbghelp.dll00007FFCACD80000 - C:\Windows\SYSTEM32\windows.storage.dll00007FFCAE690000 - C:\Windows\SYSTEM32\Wldp.dll00007FFCB13F0000 - C:\Windows\System32\SHCORE.dll00007FFCAF910000 - C:\Windows\System32\shlwapi.dll00007FFCAEB60000 - C:\Windows\SYSTEM32\profapi.dll00007FFCACB80000 - C:\Windows\SYSTEM32\kernel.appcore.dll00007FFCAED40000 - C:\Windows\System32\bcrypt.dll00007FFCAC6C0000 - C:\Windows\system32\uxtheme.dll00007FFCA63B0000 - C:\Windows\SYSTEM32\cryptnet.dll000001C600040000 - C:\Windows\System32\imagehlp.dll00007FFCAE5E0000 - C:\Windows\SYSTEM32\CRYPTSP.dll00007FFCADD40000 - C:\Windows\system32\rsaenh.dll00007FFCA4360000 - C:\Windows\SYSTEM32\dxcore.dll00007FFCAF330000 - C:\Windows\System32\cfgmgr32.dll000001C600DC0000 - C:\Windows\System32\clbcatq.dll00007FFC8ACD0000 - C:\Windows\system32\napinsp.dll00007FFC81550000 - C:\Windows\system32\pnrpnsp.dll00007FFCA8CA0000 - C:\Windows\system32\wshbth.dll00007FFCAA640000 - C:\Windows\system32\NLAapi.dll00007FFCAE0B0000 - C:\Windows\SYSTEM32\IPHLPAPI.DLL00007FFCAE410000 - C:\Windows\System32\mswsock.dll00007FFCAE0F0000 - C:\Windows\SYSTEM32\DNSAPI.dll00007FFCB14A0000 - C:\Windows\System32\NSI.dll00007FFC81530000 - C:\Windows\System32\winrnr.dll00007FFC9E110000 - C:\Windows\System32\fwpuclnt.dll00007FFC9D240000 - C:\Windows\System32\rasadhlp.dll00007FFCAFD00000 - C:\Windows\System32\msctf.dll00007FFC9A3F0000 - C:\Windows\SYSTEM32\textinputframework.dll00007FFCABF80000 - C:\Windows\System32\CoreUIComponents.dll00007FFCAC2E0000 - C:\Windows\System32\CoreMessaging.dll00007FFCAB850000 - C:\Windows\SYSTEM32\wintypes.dll00007FFCA71B0000 - C:\Windows\SYSTEM32\WindowsCodecs.dll00007FFC86CE0000 - C:\Windows\SYSTEM32\TextShaping.dll00007FFC79170000 - C:\Program Files\Guild Wars 2\bin64\CoherentUI64.dll00007FFCA2710000 - C:\Windows\SYSTEM32\d3d9.dll00007FFCAC890000 - C:\Windows\SYSTEM32\dwmapi.dll00007FFCAD520000 - C:\Windows\SYSTEM32\gpapi.dll00007FFCA7940000 - C:\Windows\SYSTEM32\WINNSI.DLL00007FFCAEA20000 - C:\Windows\SYSTEM32\DPAPI.dll00007FFCAE210000 - C:\Windows\SYSTEM32\powrprof.dll00007FFCAE090000 - C:\Windows\SYSTEM32\UMPDC.dll00007FFC94E70000 - C:\Windows\SYSTEM32\amsi.dll00007FFCAEB20000 - C:\Windows\SYSTEM32\USERENV.dll00007FFC8BCE0000 - C:\ProgramData\Microsoft\Windows Defender\platform\4.18.2101.9-0\MpOav.dll00007FFC84000000 - C:\Windows\SYSTEM32\dsound.dll00007FFC5FFB0000 - C:\Windows\system32\nvspcap64.dll00007FFC9F910000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igc64.dll00007FFC5FC50000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igdml64.dll00007FFCADA20000 - C:\Windows\SYSTEM32\WINSTA.dll00007FFC7B930000 - C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_2bbc27efc7645978\nvldumdx.dll00007FFC516C0000 - C:\Windows\System32\DriverStore\FileRepository\nvlti.inf_amd64_2bbc27efc7645978\nvd3dumx.dll00007FFC82D60000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igdumdim64.dll00007FFC4DDB0000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igd9dxva64.dll000001C601320000 - C:\Windows\System32\SETUPAPI.dll00007FFCA2560000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igdgmm64.dll00007FFC971E0000 - C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_17ae7c318f577e25\igdinfo64.dll00007FFCA7120000 - C:\Windows\System32\MMDevApi.dll00007FFCAE9D0000 - C:\Windows\System32\DEVOBJ.dll00007FFC97720000 - C:\Windows\SYSTEM32\wdmaud.drv00007FFCAA710000 - C:\Windows\SYSTEM32\ksuser.dll00007FFCA8C90000 - C:\Windows\SYSTEM32\AVRT.dll00007FFCA74C0000 - C:\Windows\SYSTEM32\AUDIOSES.DLL00007FFCA7AF0000 - C:\Windows\SYSTEM32\msacm32.drv00007FFCA7AE0000 - C:\Windows\SYSTEM32\midimap.dll00007FFCAC7A0000 - C:\Windows\SYSTEM32\resourcepolicyclient.dll

--> Game Context <--MapId: 0Flags: 0x241ElapsedTime: 00:00:14

--> World State <--

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.19041.804 (64/32-bit compatible)]

--> ClientContextThreadProc Thread 0x18c4 <--

--> Trace <--Pc Rt : Args00007ff72c97afdc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72ca5d234 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72ca5d2b0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c987ad7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c98eb4b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c98e804 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c98a6b0 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cd4eed7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cd4fab4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72ccdb3d7 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cc7ed7f 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c958797 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb4be0e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb4a0bc 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb49d39 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb4b3cf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb4973c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72c971a51 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff72cb02a91 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffcb0817034 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ffcb153d241 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=0000000000000001 rbx=00007ff72de1ab50 rcx=0000005d47ffed40rdx=00007ff72de1ab50 rsi=000000000000001b rdi=00007ff72de1ab78rip=00007ff72c97af7d rsp=0000005d47ffece0 rbp=0000000000000000r8=000000000000001b r9=0000000000000000 r10=0000000000000000r11=0000005d47fff400 r12=0000000000000000 r13=0000000000000000r14=0000000000000000 r15=0000005d47fff878cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00000202

rbx-32 00007FF72DE1AB30 6c62616972617620 646f636564272065 656c69663e2d7265 0000002765707954rbx +0 00007FF72DE1AB50 2e2e5c2e2e5c2e2e 5c656e69676e455c 495c676d495c7247 632e636c6143676drbx+32 00007FF72DE1AB70 0000000000007070 2620782e736d6964 792e736d69642026 0000000000000000rcx-32 0000005D47FFED20 00007ff72c97af7d 0000005d47ffece0 0000000000000000 000001c62735d030rcx +0 0000005D47FFED40 0000000000000000 0000000000000000 000001c67e500000 0000000000000000rcx+32 0000005D47FFED60 0000000000000000 0000000000000000 00009fa50010000f 0053002b002b0033rdx-32 00007FF72DE1AB30 6c62616972617620 646f636564272065 656c69663e2d7265 0000002765707954rdx +0 00007FF72DE1AB50 2e2e5c2e2e5c2e2e 5c656e69676e455c 495c676d495c7247 632e636c6143676drdx+32 00007FF72DE1AB70 0000000000007070 2620782e736d6964 792e736d69642026 0000000000000000

--> Code <--00007ff72c97af5d 488bf941 8bf0488d 0d364cd2 01488bda H..A..H..6L..H.. 00007ff72c97af6d e84e6dfe ff488d4c 2460ff15 bbf34001 .Nm..H.L$....@. 00007ff72c97af7d 488b8424 58010000 4c8d0594 32420148 H..$X...L...2B.H00007ff72c97af8d 89442440 4885db48 8b8424f8 00000044 .D$@H..H..$....D 00007ff72c97af9d 8bce4889 4424484c 0f45c348 8b842400 ..H.D$HL.E.H..$.00007ff7`2c97afad 01000048 8bd74889 44245033 c9488d44 ...H..H.D$P3.H.D

--> Stack <--0000005d47ffece0 0000000000000000 00007ffcb1509761 000001c67e400000 000001c67e400000 ........a.P.......@~......@~.... 0000005d47ffed00 0000005d47ffed20 0000005d47ffed40 0000000000000000 0000000000000000 ..G]...@..G]...................0000005d47ffed20 00007ff72c97af7d 0000005d47ffece0 0000000000000000 000001c62735d030 }..,.......G]...........0.5'.... 0000005d47ffed40 0000000000000000 0000000000000000 000001c67e500000 0000000000000000 ..................P~............0000005d47ffed60 0000000000000000 0000000000000000 00009fa50010000f 0053002b002b0033 ........................3.+.+.S. 0000005d47ffed80 00000202002b002b 000001c600934cb0 0000000000000000 0000000000000002 +.+......L......................0000005d47ffeda0 000001c62735f920 00007ffcb1505e91 000001c600934cb0 0000000000000001 .5'.....^P......L.............. 0000005d47ffedc0 0000005d47ffed40 00007ff72de1ab50 00007ff72de1ab50 0000005d47ffece0 @..G]...P..-....P..-.......G]...0000005d47ffede0 0000000000000000 000000000000001b 00007ff72de1ab78 000000000000001b ................x..-............ 0000005d47ffee00 0000000000000000 0000000000000000 0000005d47fff400 0000000000000000 ...................G]...........0000005d47ffee20 0000000000000000 0000000000000000 0000005d47fff878 00007ff72c97af7d ................x..G]...}..,.... 0000005d47ffee40 000000000000027f 0000000000000000 0000000000000000 0000ffff00009fa5 ................................0000005d47ffee60 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47ffee80 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffeea0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47ffeec0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffeee0 006f006300650044 0069007400610072 007400610072006f 0073006e006f0069 D.e.c.o.r.a.t.i.o.r.a.t.i.o.n.s. 0000005d47ffef00 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffef20 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47ffef40 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffef60 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47ffef80 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffefa0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47ffefc0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47ffefe0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47fff000 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47fff020 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47fff040 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47fff060 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47fff080 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................0000005d47fff0a0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000005d47fff0c0 000001c627f448c0 00007ffcb14fc8ec 0000000000000ccc 00007ffcb1659540 .H.'......O.............@.e.....

--> Error Logs <--21:16:38Z Failed to create THIRDPARTYSOFTWAREREADME.txt(4)Crashed at 21:17:06Z

--> DirectX Device Info <--VendorId = 0x10deDeviceId = 0x1d10Version = 27.21.0014.5148Description = NVIDIA GeForce MX150Compat = 0x00100000VidMem = 0 MB

You could try the Command Line Argument, -prefreset (check the Wiki - link above)or just contact the Tech CS Team via the 'Support' link above/below.

Good luck.

@Inculpatus cedo.9234 said:You could try the Command Line Argument, -prefreset (check the Wiki - link above)or just contact the Tech CS Team via the 'Support' link above/below.

Good luck.

It worked! Sadly I lost all my settings, but at least I can play. Tysm :)

Glad to have been of some help.It's not too difficult to reset your preferences; at least, it's better than not playing! :wink: