Gathering Tools

So I was told by support I can't return a gathering tool with a glyph on it. Has anyone else been through the same customer service as I was just curious. I am not pleased with guild wars support on this issue.

I'm sorry to hear you had a bad experience with support. Perhaps you could explain a little bit more about the situation. What kind of gathering tool was it, what kind of glyph was on it and how did you purchase both the tool and the glyph?

I've not had that exact problem but I was told I couldn't have a refund on an infinite gathering tool because of the length of time I'd owned it (about a year at that point).

I asked for a refund just after shared inventory slots were introduced, which made it unnecessary to have more than 1 of each tool, but I was told because I'd had it for so long before then they considered that I'd gotten enough use out of it that a refund wasn't justified. Which is pretty much what I'd be told if it was a real product, so I suppose that's reasonable.

As Danikat says it depends on how long you have had the tool.

My friend had just bought them, so was totally within the time frame. He bought the choya's ones and the dragonscale ones. He was told because they have a glyph they can't be refunded. Does not matter which glyph it was. The reason He wanted the refund was because he noticed he could buy then with statuettes from the black lion dude in the city.

Your friend should ask to have his ticket escalated to a Senior Team Member.

Shouldent be a problem them they should refund him they can see if he delete both tool and glyph