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Ping spikes

Hi all,

Since January I have a lot of problems with my connection in GW2. I get a lot of ping spikes and lags all the time, sometimes more severe than other times but its always there. It made the game unplayable for me. Sometimes I disconnect as well. When I do some online internet speed tests, the connection appears to be stable with a low ping. I don't play any other online games on this PC, but on my Xbox (that uses the same connection), I don't have any problems. Before January, the performance in GW2 seemed to be just fine.

Does anyone have an idea on how to find the cause of the problem? Much appreciated.

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You can use a program like PingPlotter to find where connection issues lay. (Speed tests show nothing related to the game server.)
    Be aware: you can not normally ping Amazon servers.

    Good luck.

  • Fueki.4753Fueki.4753 Member ✭✭✭✭

    GW2 has technical issues since PoF launched and the game was moved onto Amazon Web Servers.
    Since then it kept getting worse.
    Your pings and lags likely are a result of that, not because of your connection.

  • Linken.6345Linken.6345 Member ✭✭✭✭

    Are you useing cable connect or wifi?
    If wifi try to connect a cable since that can be a problem.

  • Faizu.8125Faizu.8125 Member ✭✭

    hello , i've been getting the same problem and i have been playing gw2 for 6 years now but when i came back i've been getting an average of 800-2k ping. and i know about the moving to the amazon server but is Anet doing anything for us that is outside NA to ATLEAST able to play the game? thanks in advance.

    hi im faizue!
    *twitch : Faizue
    *youtube : Faizzuu
    *twitter : Faizulogy
    *insta : Faizuelatte
    *reddit : Faizuu

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    You can find the Dev response to the issue in the Dev Tracker, or use the 'Search' feature.

    Good luck.

  • HeadCrowned.6834HeadCrowned.6834 Member ✭✭✭

    @Linken.6345 said:
    Are you useing cable connect or wifi?
    If wifi try to connect a cable since that can be a problem.

    No I play trough cable.

  • Phoenix.5302Phoenix.5302 Member
    edited March 18, 2021

    I honestly have been affected by this as well, but I've been looking at the wrong place as I approached Anet and my ISP, with both side's support checking and has given me the same answer: "Our end has no issue", so this makes sense, as Amazon servers are between Anet and my ISP and they are the one dropping out. Anet needs to address this, I recently came back and wanted to teach raids again but with this, I am not able to do so and has come across as fraudulent from the trainees in my guild. I am not happy.