I say right away, I do not think that I will become poorer and the game as a whole is good in many respects, although there are disadvantages that cannot be corrected in any way, this applies to pve and pvp content, but now I have a situation like this!
I understand. that the developers need to support the project and how to make money, but this does not mean that the game, without a monthly subscription, should do this with the players, the game itself and add-ons are not cheap + store and the most important thing is slots for the character, for builds and equipment ... I'll run ahead and note right away that these slots have at least three development options, this is to make them completely free, the second option is to significantly reduce the price and the last option is to make sure that all slots (not only for builds, but also for equipment) apply to the entire account!
Let me explain why I raised this topic! I exchanged honestly earned gold and spent time for crystals, for 500 pieces of crystals I bought an equipment expansion slot, nowhere is it written that this slot applies only to one character, more precisely it says that this character is the entire account of this slot will not be distributed and after contacting support with a request to return the crystals to me, I was told no.
The conclusion is this, it is very expensive and stupid, not to give the opportunity to do such things for the entire account and not solve this issue in any way, either change your policy, or this was the last time I bought crystals and I do not advise anyone.