Vantose at 15:41
Its been over 72 hours since i bought and used the PoF deluxe code from amazon and I still don't have the items from it and it does not show up under account info. However when i try to use the code again it says that the code has already ben used on my account.
GM LeopardessToday at 15:50
Thank you for contacting Guild Wars 2 Support!
After researching your account, it would appear you already have the Standard version of Path of Fire on your account. Due to this, it is not possible to apply the same expansion twice to an account. This would be the main reason why the Path of Fire Deluxe Edition items have not appeared. In order to get these items, you will need to purchase the Path of Fire Deluxe Upgrade from the Black Lion Gem Store in-game.
I hope this information was able to help, but if you have any other issues, or questions that we can assist with that is within our abilities, please do not hesitate to reach back out.
Vantose Today at 15:57
so I am out $27 as the code was used and i didn't get any thing?
No where on the Amazon page does it say i can't up grade my account with that item, no where on the gw2 page to buy Path of fire Deluxe does it say i can't upgrade my normal account with it, and no where on the redeem page does it say i can't use that to get the path of fire deluxe upgrade. To be honest is caused by the lack of info given by arenanet, had i see this info posted any where on the first two pages i would have known not to but it.
As Amazon has no refunds posted on the page. i would like for Arenanet to either give me the upgrade or the gems to buy the upgrade as they already have my money for it.
GM LeopardessToday at 16:33
Unfortunately, it is not possible to apply the same expansion to an account that already has that expansion. Nor are we able to provide you with the gems to upgrade to the Deluxe version of Path of Fire. You will need to contact Amazon regarding a possible refund for this purchase as we are not able to assist with refunding purchase made through retailer sites. We're sorry for the inconvenience this has caused as well as the inability to offer further assistance with this request.
Should you have any other issues, or questions that we can assist with that is within our abilities, please do not hesitate to reach back out.
So here is the thing to me, no where on the arenanet page does it say that I need to use gems to buy up deluxe up grade. I look on their page where they sell the xpacks, i looked on the page that arenanet posted the amazon sells and I looked on the amazon page.so how am i spouse to know that i can only get the Deluxe version using the gems store? Other games that do this let You upgarde by just buying the normal upgrade with cash like i did. I didn't see teh reason to add an extra step to it by first buying gems on amazon and then going in game and buying the upgrade.
Is this common guild wars knowledge i should have know from the start? How many of you knew this? Have any of you had the same problem as me and if so what did you do about it? Any suggestions on how to fix the problem besides haggling with amazon as they cleary have it posted on the top of the page that this item has no refunds?