esoindrawan.4329 Posted November 7, 2017 Share Posted November 7, 2017 hello i am a new player and have been playing for about 2 months and last log off this morning, then i just want to log in but suddenly can not log in then i try to reset password and succeed but still can not log in i hope friends here can help me and thank you in advance Link to comment Share on other sites More sharing options...
Inculpatus cedo.9234 Posted November 7, 2017 Share Posted November 7, 2017 What kind of error are you encountering?If it is 'Wrong Password', your account may have been compromised; but, if you can log into the forums, it may be something else.You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' (anonymously, if need be) for assistance.Good luck. Link to comment Share on other sites More sharing options...
Healix.5819 Posted November 7, 2017 Share Posted November 7, 2017 I'm assuming you can't login through the launcher but can login through account.arena.net and are thus able to login on the forums? If so, something is either blocking GW2's connection or your DNS is outdated.To flush your DNS, open a command prompt (cmd.exe) and enter:ipconfig /flushdnsYou can instead manually select a login server using the -authsrv option (-authsrv 64.25.38.54). ArenaNet is now using Amazon's servers, but these are ArenaNet's original IPs, just in case you have problem with connecting through Amazon:For NA registered accounts:64.25.38.5464.25.38.17164.25.38.18564.25.38.5164.25.38.172For Amazon's, use (cmd.exe): nslookup auth1.101.arenanetworks.com 8.8.8.8For EU registered accounts:206.127.159.109206.127.146.73206.127.159.107206.127.146.67206.127.146.74For Amazon's, use (cmd.exe): nslookup auth2.101.arenanetworks.com 8.8.8.8You can additionally force GW2 to use port 80 or 443 using the option:-clientport 80 Link to comment Share on other sites More sharing options...
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