Game Keeps Crashing

Hi,

I am able to get the game started and I select my character, after I hit play on a character and the map starts to load the game crashes. I am running a Win 10 laptop, I have played the game before on this same laptop but that was about 9-12 months ago. Here is the crash report;

--> Crash <--Exception: c0000005
Memory at address 00000000`00000001 could not be readApp: Gw2-64.exePid: 6488Cmdline:BaseAddr: 00007FF6B2470000ProgramId: 101Build: 84555Module: d3d9.dllWhen: 2017-12-10T17:36:13Z 2017-12-10T11:36:13-06:00Uptime: 0 days 0:00:41Flags: 0

--> System <--Name: LAPTOP-K7A7U6S8IpAddr: 169.254.51.194 10.0.1.15Processors: 4 [GenuineIntel:6:14:9]OSVersion: Windows 10.0 (64 bit)

--> System Memory <--Physical: 3953MB/ 8043MB 49%Paged: 3966MB/ 9323MB 42%Virtual: 134216263MB/134217727MB 3%Load: 50%CommitTotal: 5356MBCommitLimit: 9323MBCommitPeak: 5504MBSystemCache: 4085MBHandleCount: 77676ProcessCount: 190ThreadCount: 2273

--> Process Memory <--Private: 1000MBWorkingSet: 918MBPeakWorkingSet: 919MBPageFaults: 1730629

--> Memory Category Usage (Inclusive) <--[Category] [size(MB)] [Count]
Root 598.25 425630
Programmer Data 408.34 187512
Game 202.27 132242
Content 183.19 50443
VRAM 151.57 10158
Collections 91.42 1312
Dictionary 91.09 246
Engine 84.00 48170
Uncategorized 80.89 196052
VRAM - Gr Postproc 73.59 18
Art Assets 71.03 3215
Gr 46.81 20459
Collide 37.99 38851
Map Assets 37.56 2640
Gr Umbra 36.79 609
Prop Models 33.83 1734
Prop Packfile 31.93 239
Character Models 31.30 361
VRAM - DirectX Geo Buffers 30.56 1520
Composite Models 28.27 180
I/O 24.58 1829
Composite Tex Pool 23.72 94
Composite Tex 23.72 94
Archive 23.16 483

--> Memory Category Usage (Exclusive) <--[Category] [size(MB)] [Count]
Content 183.19 50443
Dictionary 91.09 246
Uncategorized 80.89 196052
VRAM - Gr Postproc 73.59 18
Gr Umbra 36.79 609
Prop Packfile 31.93 239
VRAM - DirectX Geo Buffers 30.56 1520
Composite Tex Pool 23.72 94
Archive 23.16 483
Model-Programmer 22.38 8482
Collide 19.98 2592
Collide Havok 15.07 35212
VRAM - DDI Shader 11.81 8445
Composite 8.19 1183
Audio FMOD 8.11 357
VRAM - Composite Tex 8.08 25
VRAM - Gr Shadow 8.00 1
Text 4.93 431
Game 4.68 29358
Composite Packfile 4.54 78
VRAM - Map Env Tex 4.10 14
Debugging 4.01 49
Gr Shadow 3.65 2971
Gr 3.25 1540

--> DllList <--E:\Guild Wars 2\Gw2-64.exeC:\WINDOWS\SYSTEM32\ntdll.dllC:\WINDOWS\System32\KERNEL32.DLLC:\WINDOWS\System32\KERNELBASE.dllC:\WINDOWS\System32\USER32.dllC:\WINDOWS\System32\win32u.dllC:\WINDOWS\System32\GDI32.dllC:\WINDOWS\System32\gdi32full.dllC:\WINDOWS\System32\msvcp_win.dllC:\WINDOWS\System32\ucrtbase.dllC:\WINDOWS\System32\ADVAPI32.dllC:\WINDOWS\System32\msvcrt.dllC:\WINDOWS\System32\sechost.dllC:\WINDOWS\System32\RPCRT4.dllC:\WINDOWS\System32\WS2_32.dllC:\WINDOWS\System32\WINTRUST.dllC:\WINDOWS\System32\MSASN1.dllC:\WINDOWS\System32\CRYPT32.dllC:\WINDOWS\System32\PSAPI.DLLC:\WINDOWS\System32\ole32.dllC:\WINDOWS\System32\combase.dllC:\WINDOWS\System32\bcryptPrimitives.dllC:\WINDOWS\System32\OLEAUT32.dllC:\WINDOWS\System32\SHELL32.dllC:\WINDOWS\System32\cfgmgr32.dllC:\WINDOWS\System32\shcore.dllC:\WINDOWS\System32\windows.storage.dllC:\WINDOWS\System32\shlwapi.dllC:\WINDOWS\SYSTEM32\VERSION.dllC:\WINDOWS\SYSTEM32\WTSAPI32.dllC:\WINDOWS\System32\kernel.appcore.dllC:\WINDOWS\SYSTEM32\WINMM.dllC:\WINDOWS\System32\powrprof.dllC:\WINDOWS\System32\profapi.dllC:\WINDOWS\SYSTEM32\WINMMBASE.dllC:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.16299.64_none_4c5a740035ade6b7\gdiplus.dllC:\WINDOWS\SYSTEM32\MSACM32.dllC:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.16299.64_none_e47b13aa03396f3a\COMCTL32.dllC:\WINDOWS\SYSTEM32\USP10.dllC:\WINDOWS\SYSTEM32\MSIMG32.dllC:\WINDOWS\SYSTEM32\Secur32.dllC:\WINDOWS\SYSTEM32\CRYPTBASE.DLLC:\WINDOWS\SYSTEM32\SSPICLI.DLLC:\WINDOWS\System32\IMM32.DLLC:\WINDOWS\SYSTEM32\dbghelp.dllC:\WINDOWS\system32\uxtheme.dllC:\WINDOWS\System32\clbcatq.dllC:\WINDOWS\SYSTEM32\ntmarta.dllC:\WINDOWS\System32\MSCTF.dllC:\WINDOWS\system32\dwmapi.dllC:\WINDOWS\system32\napinsp.dllC:\WINDOWS\system32\pnrpnsp.dllC:\WINDOWS\system32\NLAapi.dllC:\WINDOWS\System32\mswsock.dllC:\WINDOWS\SYSTEM32\DNSAPI.dllC:\WINDOWS\System32\NSI.dllC:\WINDOWS\SYSTEM32\IPHLPAPI.DLLC:\WINDOWS\System32\winrnr.dllC:\Program Files\Bonjour\mdnsNSP.dllC:\WINDOWS\System32\wshbth.dllC:\WINDOWS\System32\fwpuclnt.dllC:\WINDOWS\SYSTEM32\bcrypt.dllC:\Windows\System32\rasadhlp.dllC:\WINDOWS\System32\TextInputFramework.dllC:\WINDOWS\System32\CoreMessaging.dllC:\WINDOWS\System32\CoreUIComponents.dllC:\WINDOWS\SYSTEM32\wintypes.dllC:\WINDOWS\SYSTEM32\WindowsCodecs.dllE:\Guild Wars 2\bin64\CoherentUI64.dllC:\WINDOWS\SYSTEM32\d3d9.dllC:\WINDOWS\SYSTEM32\CRYPTSP.dllC:\WINDOWS\system32\rsaenh.dllC:\WINDOWS\System32\imagehlp.dllC:\WINDOWS\SYSTEM32\gpapi.dllC:\Windows\System32\cryptnet.dllC:\WINDOWS\SYSTEM32\WINNSI.DLLC:\WINDOWS\SYSTEM32\DPAPI.dllC:\WINDOWS\SYSTEM32\ddumd.dllC:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igdumdim64.dllC:\WINDOWS\System32\SETUPAPI.dllC:\WINDOWS\system32\winbrand.dllC:\WINDOWS\SYSTEM32\dsound.dllC:\WINDOWS\SYSTEM32\DEVOBJ.dllC:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igc64.dllC:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igd10iumd64.dllC:\WINDOWS\SYSTEM32\ncrypt.dllC:\WINDOWS\SYSTEM32\NTASN1.dllC:\WINDOWS\System32\DriverStore\FileRepository\ki124145.inf_amd64_e541c3497c03ef01\igd11dxva64.dllC:\WINDOWS\SYSTEM32\WINSTA.dllC:\WINDOWS\SYSTEM32\dcomp.dllC:\WINDOWS\System32\MMDevApi.dllC:\WINDOWS\System32\PROPSYS.dllC:\WINDOWS\SYSTEM32\wdmaud.drvC:\WINDOWS\SYSTEM32\ksuser.dllC:\WINDOWS\SYSTEM32\AVRT.dllC:\WINDOWS\SYSTEM32\AUDIOSES.DLLC:\WINDOWS\SYSTEM32\msacm32.drvC:\WINDOWS\SYSTEM32\midimap.dllC:\WINDOWS\SYSTEM32\mscms.dllC:\WINDOWS\SYSTEM32\USERENV.dllC:\WINDOWS\SYSTEM32\icm32.dll

--> Game Context <--MapId: 19Flags: 0x241ElapsedTime: 00:00:03

--> World State <--

[DbgHelp.dll is C:\WINDOWS\SYSTEM32\dbghelp.dll][DbgHelp.dll version 10.0.16299.15 (64/32-bit compatible)]

--> Thread 0x185c <--

--> Trace <--Pc Rt : Args00007ff93f6f7bfb 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f6f7b55 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f7559e5 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff947adb9ad 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff8f98c79b9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff947ad5a85 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f7e202b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f7dde25 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f7dfa71 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f75e636 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f72cdfa 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f6eebf6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff93f6edcb1 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b26d6c9a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2673a4e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2640c86 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2640f6d 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2647c4b 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2647904 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2642067 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2645506 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b263f612 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2640748 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b269f2c9 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2a5ada6 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2802f0e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b28010ee 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b2800d69 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b28024cf 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b280076c 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b262b531 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff6b27b9c09 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff94fc51fe4 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 000000000000000000007ff95005ef91 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

--> Thread registers <--rax=000000649edfeb58 rbx=0000000000000001 rcx=000000649edfeb20rdx=0000000000000000 rsi=0000000000000001 rdi=000000649edfec30rip=00007ff93f6f7bfb rsp=000000649edfeab0 rbp=0000000000000000r8=0000000000000000 r9=0000000000000006 r10=0000000000000000r11=00007ff94f9432d7 r12=0000000000000000 r13=000001f0a50a35d0r14=000001f0afe43d40 r15=0000000000000000cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010202

rax-32 000000649EDFEB38 00007ff93f6f7b55 000001f0bd3816c0 00007ff980004240 000001f0afe454b0rax +0 000000649EDFEB58 0000000000000187 0000000000000000 000000649edfec30 000001f0a50a35d4rax+32 000000649EDFEB78 00007ff93f7559e5 0000000000000000 0000000000000000 000001f0afe43d40rcx-32 000000649EDFEB00 0000000000000000 0000000000000000 0000000000000000 0000000000000000rcx +0 000000649EDFEB20 0000000000000000 0000000000000187 000001f0afe43d40 00007ff93f6f7b55rcx+32 000000649EDFEB40 000001f0bd3816c0 00007ff980004240 000001f0afe454b0 0000000000000187

--> Code <--00007ff93f6f7bdb bc24b800 00004889 44243048 85ff0f85 .$....H.D$0H.... 00007ff93f6f7beb a9ea0300 498b9e78 17000048 85db7431 ....I..x...H..t100007ff93f6f7bfb 8b03488d 4c242089 44242048 8b05cb67 ..H.L$ .D$ H...g 00007ff93f6f7c0b 1500ff15 bd481000 8be885c0 0f889eea .....H..........00007ff93f6f7c1b 03004885 ff0f857f ea030048 8b5b40eb ..H........H.[@. 00007ff93f6f7c2b ca8bcde8 a9090000 4c8d5c24 70498b5b ........L.\$pI.[

--> Stack <--000000649edfeab0 0000000000000040 0000000000000000 0000000000000048 000001f000140008 @...............H............... 000000649edfead0 0000000100000000 000000649edfeb48 000000649edfeb58 0000000000000000 ........H...d...X...d...........000000649edfeaf0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000649edfeb10 0000000000000000 0000000000000000 0000000000000000 0000000000000187 ................................000000649edfeb30 000001f0afe43d40 00007ff93f6f7b55 000001f0bd3816c0 00007ff980004240 @=......U{o?......8.....@B...... 000000649edfeb50 000001f0afe454b0 0000000000000187 0000000000000000 000000649edfec30 .T......................0...d...000000649edfeb70 000001f0a50a35d4 00007ff93f7559e5 0000000000000000 0000000000000000 .5.......Yu?.................... 000000649edfeb90 000001f0afe43d40 000000649edfec10 000000649edfec30 0000000000000000 @=..........d...0...d...........000000649edfebb0 0000000000000001 000001f0bd3816c0 0000000000000187 000001f0a50a35d4 ..........8..............5...... 000000649edfebd0 000000649edfee70 00007ff947adb9ad 000001f0a23e94f0 000001f0a23ea400 p...d......G......>.......>.....000000649edfebf0 000001f0a23ea400 00007ff93f6ee744 0000000000000000 000001f0a23ea400 ..>.....D.n?..............>..... 000000649edfec10 0000000000000001 0000000000000000 000000649edfec30 0000001000000001 ................0...d...........000000649edfec30 0000000000000001 000000649edff2c4 0000001000000400 0000000000000010 ............d................... 000000649edfec50 000001f0d557db80 000001f0d557dbc0 000001f0e33d4f00 000001f0a8422050 ..W.......W......O=.....P B.....000000649edfec70 000001f0afe43d40 000000649edfece0 0000000300000001 000000000c000000 @=..........d................... 000000649edfec90 3554584400000002 0000000000000000 0000000000000000 0000000000000000 ....DXT5........................000000649edfecb0 000001f0a949ef80 0000000000000000 0000000000000000 000001f0dd6ce700 ..I.......................l..... 000000649edfecd0 0000000000000000 000001f0bce1db40 0000002000000020 0000000000000000 ........@....... ... ...........000000649edfecf0 000001f0e33d4f00 0000000000000080 000001f0d44bcad0 0000000000000000 .O=...............K............. 000000649edfed10 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000649edfed30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000649edfed50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000649edfed70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000649edfed90 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000649edfedb0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000649edfedd0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................000000649edfedf0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 000000649edfee10 0000d374ef2f2800 0000000000000000 0000000000000000 000001f0a50a35d4 .(/.t....................5......000000649edfee30 0000000000000000 000001f0a50a35d4 000001f0afc62480 00007ff8f98c79b9 .........5.......$.......y...... 000000649edfee50 00007ff947adb850 0000000000000000 0000000000000000 0000000000000000 P..G............................000000649edfee70 0000000000000001 0000000000000000 0000000000000000 000001f0a50a35d4 .........................5...... 000000649edfee90 000001f0a50a35d4 00007ff947ad5a85 000001f0a23ea400 0000000000000000 .5.......Z.G......>.............

--> Error Logs <--Model '0x08223a': Failed to resolve AimIK bone indices.

--> DirectX Device Info <--VendorId = 0x8086DeviceId = 0x5916Version = 8.1.0000.3145Description = Intel® HD Graphics 620Compat = 0x00000040VidMem = 0 MB

This is the issue: d3d9.dll

Are you using any 3rd party graphics programs/apps? Try disabling them.

I am not, I haven't added anything extra to the game. Just downloaded the installer from the site and installed it.

You don't have to add anything extra to the game for graphics card apps to interact with the game.

You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. You can use the 'Search' function in this (or the Bugs sub-forum) to find other threads with the same issue, and possible solutions.

Good luck.