authenticator support

I am not receiving the sms authenticator message, because of this I am not able to log in to my account to play, I would like to remove the authenticator but I did not receive a response from the support until the moment.

An almost-immediate automated response email in reply to the web-form you filled out at the support site accessed via the 'Support' link above/below is usual. Check your spam/junk folders for the email.
If you did receive the automated response, the CS Team allows 72 hours for solution to a ticket. If you haven't heard back after 72 hours, you can update your ticket to check on progress.

Good luck.