Game alt-tabbing or flashing desktop [merged] - Page 6 — Guild Wars 2 Forums

Game alt-tabbing or flashing desktop [merged]

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  • Orion Templar.4589Orion Templar.4589 Member ✭✭✭

    Just adding my voice to the discussion. Seeing the same issue since the Windows 10 1803 update applied. If I disable "Focus assist" the appearance of the desktop does appear shorter/faster, however it does still happen.

  • @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Cassiel.9230 said:
    Same issue here. Running the game as administrator and turning off the new Windows-Fokus-assistant was able to reduce the duration the "alt-tabbing" (similar to duration in the video above).
    For me this started after the new Windows 10 update. I have a 1070 graphics-card and just installed the newest drivers. Right now im reinstalling gw2, but after a first try the "alt-tabbing" is still there. As soon as the game is installed completely i will write an ingame ticket.

    Hey there, Cassiel (and anyone else who might be thinking about sending in a ticket!)

    Can you submit your ticket through the support site instead of through an in-game ticket? While the team will see and review reports that come in through the in-game system, we support agents can't reply to them and open a dialogue with you to easily request additional logs or to recommend other troubleshooting steps to you.

    I've done that for over a week now, and they keep asking me for the same info that's in my original ticket. They are either not reading them, or trying really hard to dis us while buying some time. I knew what they would be asking for so I gave them everything. Now their solution is to just run in windowed mode which is not an option for me because windowed has microstutter, and gsync although can set it to windowed and fullscreen runs like garbage in that mode.

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Lead GM Magister - The one that deals with tech support questions. (✿╹◡╹)

  • darksome.1697darksome.1697 Member ✭✭

    @GM Magister.8736 said:

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Can I ask a quick question @GM Magister.8736 : I expect you guys are playing the game just like the rest of us. At least from time to time hopefully, and I would guess a fair number of you use Windows 10 and have updated it with the 1803 update. Since you request the around 100 of us posting here experiencing this issue to send in our hardware configurations, am I right in concluding that none of you have this issue on your computers?

  • This is happening. Hoping for a fix soon.

  • CrimsonNeonite.1048CrimsonNeonite.1048 Member ✭✭
    edited May 17, 2018

    @darksome.1697 said:
    And add me to the list too. Did the latest Windows update yesterday, and after that both GW1 and 2 do the same thing when loading, as described above, and show the windows desktop. Thought it might be a discrepancy between the latest Win10 update and Nvidia drivers, so I updated those too, didn't solve the problem. So it's not the latest Nvidia drivers. Never had this happen before. It's definitely Windows 10 latest update related.

    You could try to Roll back to 1709 or before 1803, but you'll need to do it asap, as your windows 10 will delete the old files soon.

  • edited May 16, 2018

    @darksome.1697 said:

    @GM Magister.8736 said:

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Can I ask a quick question @GM Magister.8736 : I expect you guys are playing the game just like the rest of us. At least from time to time hopefully, and I would guess a fair number of you use Windows 10 and have updated it with the 1803 update. Since you request the around 100 of us posting here experiencing this issue to send in our hardware configurations, am I right in concluding that none of you have this issue on your computers?

    Hi Darksome! While I can't speak for everyone in the office at all, I personally am not experiencing the issue on my work computer, my home computer, or my laptop, and I know that all of these are 100% for certain on the Windows build that is causing this bug for you all. I've had mixed responses from the other employees I've spoke with about it, though in my corner of the office especially we have almost no one experiencing the issue right now.

    So yes, that is exactly why we're calling upon those of you in this thread who are experiencing this (especially those for whom disabling the "Focus Assist" feature doesn't work) to contact us so we can work with you to gather more information or find another workaround! :)

    Lead GM Magister - The one that deals with tech support questions. (✿╹◡╹)

  • I'm experiencing a flash to desktop then back to game every time I change map. I decided to rollback to the previous windows. Now the issue is fixed, but that is NOT a long-term fix.

  • Same thing happen here. And it only happens with GW2. I played PAth of exile and it never happened with the loading screen. Any fixes? Yes, my windows upgraded also and it happeneed right after the update.

  • Crab Fear.1624Crab Fear.1624 Member ✭✭✭✭

    Load -> Desktop
    Change map -> Desktop
    Enter PvP match -> Desktop
    Leave PvP Match -> Desktop
    Charter screen to game -> Desktop

    I still see the guild wars styled mouse icon, I feel like the "splash screens" are invisible, or see through. Perhaps the window that holds that is somehow empty? Maybe thats why the person a few up shows the control icons for the window.

  • Good to know I'm not the only one getting this. Every map change, it does that little blip in the corner as shown in that screenshot along with the rest of the desktop but the GW2 cursor is still visible and no other open programs act like they're the current active one (I have discord running in the background and cannot click on it while mid-mapchange minimize weirdness in GW2). I did not experience it until I went from my desktop (where I run two monitors) to my laptop while on a trip out of town. I wonder if the number of screens has something to do with it also.

    Guild Leader of The Gryphons Aerie [REST], a NA-based, PvE family.

  • This is happening to me as well. +1

    It is more annoying than game breaking. The game simply flashes to the desktop when zoning, then flashes back to the game once a map has loaded. It happened as soon as W10 updated.

  • Same here, Identical to the post above with the same little blue box and same timeframes. Tried repairing but no go

  • My laptop just installed the new windows update last night. And I too am experiencing the same problems as everyone else. This is my dedicated gaming laptop with no other programs running.

    i7-7700HQ
    GeForce GTX 1060 6GB
    16GB RAM; 256GB SSD

  • Rezzet.3614Rezzet.3614 Member ✭✭✭

    @zideeffectzz.6379 said:
    Same thing happen here. And it only happens with GW2. I played PAth of exile and it never happened with the loading screen. Any fixes? Yes, my windows upgraded also and it happeneed right after the update.

    i noticed the same thing after i updated windows and my gpu drivers so im guessing windows broke something , its extra annoying because its not just that it flashes out of the game but it also takes a long time to re open the game for some reason , its no big deal for the most part but to me its hell because i mainly WvW and boy does it ruin my game when i have to WP or respond to emergency wp and get held back for 3 minutes

  • Rezzet.3614Rezzet.3614 Member ✭✭✭

    good time to poke devs about upgrade from dx 9 :v

  • skillze.7689skillze.7689 Member ✭✭
    edited May 17, 2018

    just putting in my two cent, im experiencing screen change on loading into new maps and its only recently started since the latest windows 10 update. Jumping from the game to my o/s then back again. Never had this issue until now and ive turned off focus assist and other new features on the latest windows 10 update.

    Edit: Latest Geforce 1080 ti drivers running in 4k at 3840 x 2160 res and i have dpi scaling on but its not active in game

  • Ringlin.1863Ringlin.1863 Member ✭✭✭

    I have a little more info now.

    The "flash away" happens for me when it loads my personal data for the map. If I change maps to say, Verdant Brink, first I get a generic Verdant Brink screen as usual. Then GW2 alt-tabs to my desktop while it brings up that same load screen + my personal progress (x/7 waypoints, y/9 Vistas, etc).

    Something about loading character map progress causing the trouble?

  • Sarpan.9074Sarpan.9074 Member ✭✭✭

    @GM Magister.8736 said:...

    Can you submit your ticket through the support site instead of through an in-game ticket? While the team will see and review reports that come in through the in-game system, we support agents can't reply to them and open a dialogue with you to easily request additional logs or to recommend other troubleshooting steps to you.

    Done.

  • atheria.2837atheria.2837 Member ✭✭✭

    @Inculpatus cedo.9234 said:

    @atheria.2837 said:

    @Zedek.8932 said:
    Wait, you are "keeping it in mind" for "future" "adjustments"?
    This is crippling the mechanics, it should be top priority to be fixed immediately.
    If you don't test these terrible Deadeye changes (on all levels), you already saved time. Now you can invest these for at least a tiny bit of quality management.

    I found that my 'GW2' is not staying contained in its UI

    Please someone, stop the map flashing to my desktop at every single map change!

    You are quoting someone that is responding to the Deadeye changes thread that was merged with this one, if you are not aware. A merge snafu.

    Nothing I can do about someone else moving posts and follow on's that are saying there is a huge issue with the video.

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭

    Except not quote them, of course. Hopefully, the threads will again be separated.

  • robertgippy.1302robertgippy.1302 Member
    edited May 17, 2018

    My apoligies, posted this in error

  • Amhiel.6195Amhiel.6195 Member ✭✭

    @darksome.1697 said:

    @GM Magister.8736 said:

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Can I ask a quick question @GM Magister.8736 : I expect you guys are playing the game just like the rest of us. At least from time to time hopefully, and I would guess a fair number of you use Windows 10 and have updated it with the 1803 update. Since you request the around 100 of us posting here experiencing this issue to send in our hardware configurations, am I right in concluding that none of you have this issue on your computers?

    Actually I did send it, and I even sent it again.

  • Kheldorn.5123Kheldorn.5123 Member ✭✭✭✭

    @GM Magister.8736 said:

    @darksome.1697 said:

    @GM Magister.8736 said:

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Can I ask a quick question @GM Magister.8736 : I expect you guys are playing the game just like the rest of us. At least from time to time hopefully, and I would guess a fair number of you use Windows 10 and have updated it with the 1803 update. Since you request the around 100 of us posting here experiencing this issue to send in our hardware configurations, am I right in concluding that none of you have this issue on your computers?

    Hi Darksome! While I can't speak for everyone in the office at all, I personally am not experiencing the issue on my work computer, my home computer, or my laptop, and I know that all of these are 100% for certain on the Windows build that is causing this bug for you all. I've had mixed responses from the other employees I've spoke with about it, though in my corner of the office especially we have almost no one experiencing the issue right now.

    So yes, that is exactly why we're calling upon those of you in this thread who are experiencing this (especially those for whom disabling the "Focus Assist" feature doesn't work) to contact us so we can work with you to gather more information or find another workaround! :)

    okay, so if I understand correctly, for those who still have problems with game alt+tabbing after disabling focus assist, we should send you tickets with GameAdvisor report via tickets individually? I'm asking cause I want to know what to say to others I meet with the problem that don't read forums.

  • Amhiel.6195Amhiel.6195 Member ✭✭
    edited May 17, 2018

    @GM Magister.8736 said:

    @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Cassiel.9230 said:
    Same issue here. Running the game as administrator and turning off the new Windows-Fokus-assistant was able to reduce the duration the "alt-tabbing" (similar to duration in the video above).
    For me this started after the new Windows 10 update. I have a 1070 graphics-card and just installed the newest drivers. Right now im reinstalling gw2, but after a first try the "alt-tabbing" is still there. As soon as the game is installed completely i will write an ingame ticket.

    Hey there, Cassiel (and anyone else who might be thinking about sending in a ticket!)

    Can you submit your ticket through the support site instead of through an in-game ticket? While the team will see and review reports that come in through the in-game system, we support agents can't reply to them and open a dialogue with you to easily request additional logs or to recommend other troubleshooting steps to you.

    I've done that for over a week now, and they keep asking me for the same info that's in my original ticket. They are either not reading them, or trying really hard to dis us while buying some time. I knew what they would be asking for so I gave them everything. Now their solution is to just run in windowed mode which is not an option for me because windowed has microstutter, and gsync although can set it to windowed and fullscreen runs like garbage in that mode.

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    @Magister.8736
    I did send it, then you asked for it again. I sent it again, and can show you that email too if you like. So here I am with the proof of sending it twice, and you guys have nothing. You know this is a huge issue for many people, some more than others. Mine started out simple map change like everyone else, but turned into flashing to desktop during play ever few mins. Star Wars: Old Republic, RIFT, and World of Warcraft are fine, so it's not windows update issue. It's you guys who couldn't keep with the update like everyone else has. Look I'm not upset that I can't play the game. I'm just really disappointed how it's being handles, and you guys keep asking me for the same info I've sent you already two times. In your initial automated reply it asks for that info. I sent it, and while I was doing it I said to myself " this is where they start doing the copy past replies for a while, asking for the same info" Looks like I was correct. Ask for letting them know. Well it's in the original ticket that it works in windowed mode. Here is my original ticket strait from your site. Copied and pasted. (When I launch the game it flashes to desktop, and even upon simple Way Point map change or character change it flashes to desktop for several seconds. This issue also causes Discord audio to break badly if someone is talking when it flashes. I have run DDU and did a complete display driver installation and update, did -repair to shortcut client, and have windows 10 latest update they released a couple days ago. I have tried with and without admin rights. Still same issue. This only happens when my gw2 is set to fullscreen to my native resolution with is 2560x1440p. Windowed Fullscreen doesn't cause this to happen, but my Gsync doesn't work in Windows Fullscreen, and winfullscreen stutters anyway so I don't use it. World of Warcraft, Swtor, and Rift are not having this problem which leads me to believe it's you and not my system. Yes I am using the 64bit client since you released it. I7 8700k, GTX 1070, 15gb Ram, M.2 SSD in case you needed my specs) Where in there do you see me not already telling them it works in windowed mode? They you guys try saying it's probably my discord? You think I didn't already try without discord? My bad I had typed 15gb instead of 16 gb ram. I would assume you guys knew that was a typing error. Anyway. Look GM, I totally prepared to make this and easy ticket to work on, but you guys completely botched it. Anyway. have a great day. I am off to play WoW for now. Be back later.

  • X T D.6458X T D.6458 Member ✭✭✭✭

    @GM Magister.8736 said:

    @darksome.1697 said:

    @GM Magister.8736 said:

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    Can I ask a quick question @GM Magister.8736 : I expect you guys are playing the game just like the rest of us. At least from time to time hopefully, and I would guess a fair number of you use Windows 10 and have updated it with the 1803 update. Since you request the around 100 of us posting here experiencing this issue to send in our hardware configurations, am I right in concluding that none of you have this issue on your computers?

    Hi Darksome! While I can't speak for everyone in the office at all, I personally am not experiencing the issue on my work computer, my home computer, or my laptop, and I know that all of these are 100% for certain on the Windows build that is causing this bug for you all. I've had mixed responses from the other employees I've spoke with about it, though in my corner of the office especially we have almost no one experiencing the issue right now.

    So yes, that is exactly why we're calling upon those of you in this thread who are experiencing this (especially those for whom disabling the "Focus Assist" feature doesn't work) to contact us so we can work with you to gather more information or find another workaround! :)

    I have a Radeon GPU, and I have also noticed that this bug occurs when trying to change certain graphic options like light adaption. Both checking and unchecking that option will flash the desktop. Maybe looking into how this update is affecting the GPU's interaction with the game might help narrow down the issue.

    BG

  • I have a Radeon GPU, and I have also noticed that this bug occurs when trying to change certain graphic options like light adaption. Both checking and unchecking that option will flash the desktop. Maybe looking into how this update is affecting the GPU's interaction with the game might help narrow down the issue.

    It's not just light adaptation. When I tried to change the display to "Best appearance" and back to "Autodetect" for taking screenshots, it also flashed to desktop and back. Maybe it's anything that will change the display options of the game? It didn't seem to be much of an issue when I was using waypoints within a map e.g. different waypoints within the Grove, but to other maps, to WvW, to PvP etc - all of these cause the game to 'minimise' for a couple seconds. It usually flips back to the game when the new map is almost done loading.

    I have infinite patience, but I still have a threshold for idiocy.

  • I am experiencing the issue on my laptop, but not my desktop. Both have intel CPUs, NVIDIA GPU and the latest Windows 10. For me, it seems to be tied to running the game full-screen with a lower than native resolution. My laptop has a 2k screen, but I run the game 1080p.

  • Karnasis.6892Karnasis.6892 Member ✭✭✭

    I had this problem for a long time, long before this last windows update (and also, I don't have this problem from this last windows update). I know some of you aren't running any programs but humor me and check for Akamai NetSession. That was the program running in the background that caused the problem for me, an yes it did exactly what the screenshots did for me as well, and it only did it when I was running GW2. Any other game and it didn't interfere.

    Some other games use Akamai NetSession to push updates through, though funny enough it still updates with it disabled. However my issue wasn't as bad as every time you hit a load screen, but it would happen several times through a game play session.

  • maddoctor.2738maddoctor.2738 Member ✭✭✭✭

    OK I don't know if this can help Arenanet with the issue, but here is my experience:
    Most of the time I use Windowed Fullscreen mode and this "issue" never appeared so I went an set it to Fullscreen to see what everyone is talking about. On my first map load I got the same issue everyone describes here. Now here is an interesting thing that happened to me, I was in Lake Doric and used the portal to Divinity's Reach, screen went black and like an "alt-tab" then went back to normal and I was inside Divinity's Reach. For a test, I swapped my resolution to "Windowed Fullscreen" and WITHOUT touching the portal again my screen went black, showed me my character in Lake Doric for a second, then went back to Divinity's Reach. The split second I was in Lake Doric I was stuck and it was the exact same state (same people around me) as when I loaded the first time.

    After some more tests I figured that this happens all the time, regardless of how much time passed from the loading. When I swap to Windowed Fullscreen my screen temporarily shows me my latest loading point, then goes back to where I was before changing the setting.

    If it also helps Arenanet (same render system) this same thing happens in Guild Wars 1. If you have Guild Wars 1 installed, try to see if the same thing happens there too, because when I set it to full screen it does the exact same thing. Windowed Fullscreen (which was added recently to Guild Wars 1) works fine, and Windowed Fullscreen works fine in Guild Wars 2

  • I can confirm that it could be because of the recent Windows 10 build. I updated Monday or Tuesday and after that, I noticed the game "alt-tabbing" of flashing to desktop when loading characters, moving between maps, porting from one side of map to another. I haven't played any other games because my primary HDD only holds some 240GB (SSD) and most of my bigger games are between 50-100GB.

  • MadBomber.3719MadBomber.3719 Member ✭✭✭
    edited May 17, 2018

    sending anet your computer specs wont do anything. the common factor here is the april windows update. clearly has nothing to do with individual computer specs. turning off focus assist for me didnt solve the issue, it made the "load screen alt tabbing" faster but still annoying nonetheless.

  • Amhiel.6195Amhiel.6195 Member ✭✭

    @billanator.1259 said:
    I can confirm that it could be because of the recent Windows 10 build. I updated Monday or Tuesday and after that, I noticed the game "alt-tabbing" of flashing to desktop when loading characters, moving between maps, porting from one side of map to another. I haven't played any other games because my primary HDD only holds some 240GB (SSD) and most of my bigger games are between 50-100GB.

    I've been playing 3 other games, RIFT, SWTOR, and WoW, and they are running beautifully. It's just this one. It's not Windows, it's Anet, as this is also happening in GW1. If it were Windows then you would think GW wouldn't be the only one with this issue. My best mate says Wild Star and Warframe is running great, and I know Secret World Legends doesn't have this problem. Anyway if you need me I'll be hanging out behind the Dairy Queen eating a Toblerone, and looking good. Have a great day

  • LINKAZZATORE.8135LINKAZZATORE.8135 Member ✭✭✭

    my windows 10 has just decided to autoupdate itself and now i got the same issue :D

  • Martimus.6027Martimus.6027 Member ✭✭✭
    edited May 17, 2018

    This is happening to me since the last patch. Swapping between desktop and game screen between loading screens. It also lags onto the desktop after hitting "PLAY" from the launch app. It'll lag, then load the character select, then flash to desktop, then back to the character select. Then after double clicking the character to load them, flashes to desktop and then goes back in game when the world loads. I am on an SSD, so it doesn't take long whatsoever, but doing this does put some stress on people's graphics cards.

    980ti
    16 gigs RAM
    intel core i7 6700 4ghz
    Win 10 home 64-bit
    No background apps loaded save Steam and Blizzard launcher, usually. Closed those, same issue. This only happens with GW2 and no other app or game whatsoever.

    All drivers current and installed. All OS updated.

    I may not be what you want, baby, but I am most certainly what you need.

  • Ringlin.1863Ringlin.1863 Member ✭✭✭
    edited May 17, 2018

    @Magister.8736
    They you guys try saying it's probably my discord? You think I didn't already try without discord?

    Really, Anet?

    The problem appeared right after the recent Windows update, and it's clearly a compatibility issue with GW2 in Fullscreen. That's something that can be fixed only at your end.



    Look:

    @Amhiel.6195 said:
    I've been playing 3 other games, RIFT, SWTOR, and WoW, and they are running beautifully. It's just this one. It's not Windows, it's Anet, as this is also happening in GW1.

    I'm not mad, Anet. Problems come up, but you won't solve this by looking the wrong way.


    @MadBomber.3719 said:
    sending anet your computer specs wont do anything. the common factor here is the april windows update. clearly has nothing to do with individual computer specs. turning off focus assist for me didnt solve the issue, it made the "load screen alt tabbing" faster but still annoying nonetheless.

    That's exactly right.

    I understand if Technical Support generally wants your specs and often sees issues with other programs in the background, but can we please move past that here? This is as clear a case as you'll get: the trouble happened immediately after the Windows update, it's 100% consistent, I'm not running Discord or add-ons.

    Please recognize this as an issue between Windows and GW2's Fullscreen, because then you can focus on a fix.

  • edited May 17, 2018

    @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Cassiel.9230 said:
    Same issue here. Running the game as administrator and turning off the new Windows-Fokus-assistant was able to reduce the duration the "alt-tabbing" (similar to duration in the video above).
    For me this started after the new Windows 10 update. I have a 1070 graphics-card and just installed the newest drivers. Right now im reinstalling gw2, but after a first try the "alt-tabbing" is still there. As soon as the game is installed completely i will write an ingame ticket.

    Hey there, Cassiel (and anyone else who might be thinking about sending in a ticket!)

    Can you submit your ticket through the support site instead of through an in-game ticket? While the team will see and review reports that come in through the in-game system, we support agents can't reply to them and open a dialogue with you to easily request additional logs or to recommend other troubleshooting steps to you.

    I've done that for over a week now, and they keep asking me for the same info that's in my original ticket. They are either not reading them, or trying really hard to dis us while buying some time. I knew what they would be asking for so I gave them everything. Now their solution is to just run in windowed mode which is not an option for me because windowed has microstutter, and gsync although can set it to windowed and fullscreen runs like garbage in that mode.

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    @Magister.8736
    I did send it, then you asked for it again. I sent it again, and can show you that email too if you like. So here I am with the proof of sending it twice, and you guys have nothing. You know this is a huge issue for many people, some more than others. Mine started out simple map change like everyone else, but turned into flashing to desktop during play ever few mins. Star Wars: Old Republic, RIFT, and World of Warcraft are fine, so it's not windows update issue. It's you guys who couldn't keep with the update like everyone else has. Look I'm not upset that I can't play the game. I'm just really disappointed how it's being handles, and you guys keep asking me for the same info I've sent you already two times. In your initial automated reply it asks for that info. I sent it, and while I was doing it I said to myself " this is where they start doing the copy past replies for a while, asking for the same info" Looks like I was correct. Ask for letting them know. Well it's in the original ticket that it works in windowed mode. Here is my original ticket strait from your site. Copied and pasted. (When I launch the game it flashes to desktop, and even upon simple Way Point map change or character change it flashes to desktop for several seconds. This issue also causes Discord audio to break badly if someone is talking when it flashes. I have run DDU and did a complete display driver installation and update, did -repair to shortcut client, and have windows 10 latest update they released a couple days ago. I have tried with and without admin rights. Still same issue. This only happens when my gw2 is set to fullscreen to my native resolution with is 2560x1440p. Windowed Fullscreen doesn't cause this to happen, but my Gsync doesn't work in Windows Fullscreen, and winfullscreen stutters anyway so I don't use it. World of Warcraft, Swtor, and Rift are not having this problem which leads me to believe it's you and not my system. Yes I am using the 64bit client since you released it. I7 8700k, GTX 1070, 15gb Ram, M.2 SSD in case you needed my specs) Where in there do you see me not already telling them it works in windowed mode? They you guys try saying it's probably my discord? You think I didn't already try without discord? My bad I had typed 15gb instead of 16 gb ram. I would assume you guys knew that was a typing error. Anyway. Look GM, I totally prepared to make this and easy ticket to work on, but you guys completely botched it. Anyway. have a great day. I am off to play WoW for now. Be back later.

    Hey Amhiel, I don't know what to tell you, but that email didn't reach us. You might want to check your drafts folder.
    Your original email to us did not include any attachments, and the one reply we received from you on Monday did have your crash log attached, but not the GameAdvisor. We haven't received any replies to ticket #6896605 or any others with your name on it since then. I'd really recommend trying again because it sounds like something got stuck somewhere. We really can't proceed until we receive a reply from you, so we'd appreciate a response as to whether our last suggestion worked, even if that response doesn't come with a Game Advisor attached.

    Lead GM Magister - The one that deals with tech support questions. (✿╹◡╹)

  • @MadBomber.3719 said:
    sending anet your computer specs wont do anything. the common factor here is the april windows update. clearly has nothing to do with individual computer specs. turning off focus assist for me didnt solve the issue, it made the "load screen alt tabbing" faster but still annoying nonetheless.

    As I said before, Game Advisor contains far more than a hardware report, and it really streamlines the process even if some small pieces of it turn out to be irrelevant.

    While it's quite obvious this alt-tabbing/minimizing issue has really taken off with a recent Windows or game update, the symptom itself is not new at all, so if we can help someone out by discovering that their issue is actually related to something else that we are confident we can fix, then it's a win win: We get to solve your issue, and you get to play interruption-free much sooner.

    And if that's not the case? At least we have a ticket open for discussion with you an additional information that we can add to the evidence pile to try and figure out what's causing the problem.

    Please, please, please: If you have not already, submit a ticket and work with the agents who reply so that we can get this solved. We can't figure this out with a casual forum thread alone (as much as we'd love it.)

    Lead GM Magister - The one that deals with tech support questions. (✿╹◡╹)

  • I'm seeing the same issue. Posting just to make it easier for me to follow this thread. Thanks.

  • Amhiel.6195Amhiel.6195 Member ✭✭
    edited May 17, 2018

    @GM Magister.8736 said:

    @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Amhiel.6195 said:

    @GM Magister.8736 said:

    @Cassiel.9230 said:
    Same issue here. Running the game as administrator and turning off the new Windows-Fokus-assistant was able to reduce the duration the "alt-tabbing" (similar to duration in the video above).
    For me this started after the new Windows 10 update. I have a 1070 graphics-card and just installed the newest drivers. Right now im reinstalling gw2, but after a first try the "alt-tabbing" is still there. As soon as the game is installed completely i will write an ingame ticket.

    Hey there, Cassiel (and anyone else who might be thinking about sending in a ticket!)

    Can you submit your ticket through the support site instead of through an in-game ticket? While the team will see and review reports that come in through the in-game system, we support agents can't reply to them and open a dialogue with you to easily request additional logs or to recommend other troubleshooting steps to you.

    I've done that for over a week now, and they keep asking me for the same info that's in my original ticket. They are either not reading them, or trying really hard to dis us while buying some time. I knew what they would be asking for so I gave them everything. Now their solution is to just run in windowed mode which is not an option for me because windowed has microstutter, and gsync although can set it to windowed and fullscreen runs like garbage in that mode.

    Hey Amhiel! I found your ticket, and it actually doesn't look like you did quite what we needed. You did send us a list of some hardware you have in your computer, but we did not receive the attachment of the GameAdvisor report that the agent requested from you.

    While, yes, this program does send us some of the hardware info you provided, it does far more than that - It will show us additional hardware specs, list the version date of your operating system and drivers, run some short network tests, and highlight any programs which might be interfering with the Guild Wars 2 program in a way that makes it run improperly.

    Also, while I understand running in Windowed mode isn't always the most preferred, we often just recommend it as a temporary fix or a test, not as a permanent solution - often, if the an issue occurs in fullscreen but not when playing in a window, this can help us to narrow down the possible causes.

    It would be great if you could reply to the agent and let them know that this does resolve the issue, but that you don't prefer that play method for various reasons, and run the GameAdvisor test when you get a moment! We're only going to be able to solve this issue if the users who are experiencing it contact and work with us to try a number of tests and temporary solutions to see what works. :smile:

    @Magister.8736
    I did send it, then you asked for it again. I sent it again, and can show you that email too if you like. So here I am with the proof of sending it twice, and you guys have nothing. You know this is a huge issue for many people, some more than others. Mine started out simple map change like everyone else, but turned into flashing to desktop during play ever few mins. Star Wars: Old Republic, RIFT, and World of Warcraft are fine, so it's not windows update issue. It's you guys who couldn't keep with the update like everyone else has. Look I'm not upset that I can't play the game. I'm just really disappointed how it's being handles, and you guys keep asking me for the same info I've sent you already two times. In your initial automated reply it asks for that info. I sent it, and while I was doing it I said to myself " this is where they start doing the copy past replies for a while, asking for the same info" Looks like I was correct. Ask for letting them know. Well it's in the original ticket that it works in windowed mode. Here is my original ticket strait from your site. Copied and pasted. (When I launch the game it flashes to desktop, and even upon simple Way Point map change or character change it flashes to desktop for several seconds. This issue also causes Discord audio to break badly if someone is talking when it flashes. I have run DDU and did a complete display driver installation and update, did -repair to shortcut client, and have windows 10 latest update they released a couple days ago. I have tried with and without admin rights. Still same issue. This only happens when my gw2 is set to fullscreen to my native resolution with is 2560x1440p. Windowed Fullscreen doesn't cause this to happen, but my Gsync doesn't work in Windows Fullscreen, and winfullscreen stutters anyway so I don't use it. World of Warcraft, Swtor, and Rift are not having this problem which leads me to believe it's you and not my system. Yes I am using the 64bit client since you released it. I7 8700k, GTX 1070, 15gb Ram, M.2 SSD in case you needed my specs) Where in there do you see me not already telling them it works in windowed mode? They you guys try saying it's probably my discord? You think I didn't already try without discord? My bad I had typed 15gb instead of 16 gb ram. I would assume you guys knew that was a typing error. Anyway. Look GM, I totally prepared to make this and easy ticket to work on, but you guys completely botched it. Anyway. have a great day. I am off to play WoW for now. Be back later.

    Hey Amhiel, I don't know what to tell you, but that email didn't reach us. You might want to check your drafts folder.
    Your original email to us did not include any attachments, and the one reply we received from you on Monday did have your crash log attached, but not the GameAdvisor. We haven't received any replies to ticket #6896605 or any others with your name on it since then. I'd really recommend trying again because it sounds like something got stuck somewhere. We really can't proceed until we receive a reply from you, so we'd appreciate a response as to whether our last suggestion worked, even if that response doesn't come with a Game Advisor attached.

    Of course you didn't receive it. Not this one I just showed you, nor the other. Those emails are in my sent folder, and the were sent by clicking reply to your replies. I'm done with this nonsense.

  • same problem here since the w10 update,only game having this issue is gw2 ,rest of may games run perfectly fine , is not game breaking,but boy.... its really annoying.

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