Anet customer sevice is SHIT

I have four open tickets with this guys, and they cant even respond they choose to ignore us then help us. I will destroy these forums because these guys don't give a crap.

From: https://en-forum.guildwars2.com/discussion/343/account-support-helping-us-help-you#latest

All support requests go into one big "bucket," or queue. Whether the issue is large or small, critical or less urgent, every contact comes in as a customer support "ticket" and every ticket goes into a single queue. From the queue, our agents answer tickets in the order received. It's not possible to expedite your issue by posting on a forum or on social media or by reaching out to individual employees.

• Give Details: When you submit a ticket, provide as much information as possible and use the drop-down menu to choose the proper category (reason) for your contact. This allows an agent to get started on the issue right away. Otherwise, time will be lost in corresponding with you to get the missing info.

• Update , Don't Duplicate: If you want to give us more information or follow up, don't create a new ticket. Instead, update your existing ticket. Duplicate tickets delay our response to you, and slow the queue for everyone. (To update your ticket, simply reply to any response you have received from us; your new comments will be added to the content of the ticket.)

• Unable to Access through SMS? If you can't log in to the game because you don't have access to the phone on which you have SMS authentication, go to GuildWars2.com, choose "Support" at the top of the screen, and submit a ticket. This will help CS unlock your account as quickly as possible.

• Can't Log In? If you've lost your login information, choose "submit your ticket anonymously" on that same page. Include as much identifying information as you can to help speed a response.

You should close all tickets except the first and update that one if necessary.You should have received an automated response to your e-mail, if not check if the e-mail address you gave is correct.Your ticket is in a queue and usual queue time is about 3-days, but take in to account that with the holidays queue time can run up to 2 weeks (last I've heard).Don't forget to be patient.

lmao I have tickets over 6 months old with no response....

but at least I did get a response now so thank you much appreciated

You sure they are ticket and not ingame bug reports?

You cant make tickets in game have to go on the support homepage.