Authenticator code is always expired.

A friend of me has now the problem that she can't log into the game anymore. She has 2 Accounts and only one of them is secured (the one with Heart of Thorns, the unsecured one is a free-to-play account) with a authenticator app. She didn't log into the game for a long time and now suddenly in both accounts she is asked for that code and no matter what she does, she get always the message that the code is expired.

I have no clue if i could log in, i stopped playing this game over 1 year ago.

So one account didn't have an authenticator attached to it and now it does? Chances are both account have been hacked, with a new authenticator added to them. It means someone either had access to the account's email or had enough information to phish support.

Authenticators are a simple calculation based on the system clock, so not much can go wrong. Ensure the system clock is accurate.

I have the same problem as well. I never had any authenticator attached to my account, and now suddenly I'm asked for the authentication code, which i obviously don't have. I've contacted Support but no one is getting back to me. How could i play the expansion then?

If you didn't add the Authenticator to your account then you need to contact support, I thought that the email one was the default one, but I may be wrong on that,

If you do have the Google Auth there was an issue,

https://forum-en.guildwars2.com/forum/support/support/Authenticator-problem-expired-code

It has apparently been fixed by Anet, so you may have to contact support either way, in which case you may wait a few days, as they have a massive back log to get through.

It's definetly not fixed. At least not for E-Mail authentification.

I'm getting my codes after like 25 minutes, when they're (rightfully so) expired. It's god-awful.

If they can't get back to us within a reasonable amount of time and fix the problem, how do they expect us to buy the expansion as we can't even play?

If you get this long delays in authentication-emails it's most likely your email-provider causing this delay.On the server-side they like to use greylisting to prevent spam being sent to them and this can cause delay from 5 to 120min depending on how they configured their greylisting.For further information on this - just google 'email greylisting'

I use google auth. It is working well if I apply a delay only: When the code is given, I wait that the little timer right side shows 3/4 passed. First then I type it and it works very well. If I try earlier than that, it does not recognize it (it is still linked on previous one). There is a time lag.