crashing at startup — Guild Wars 2 Forums

crashing at startup

hi. gw2 crashing at startup.i have been playing 2 years.i i saw this error first time.can someone help me pls.

--> Crash <--
Exception: c0000006
App: Gw2-64.exe
Pid: 5984
Cmdline:
BaseAddr: 00007FF6FBA10000
ProgramId: 101
Build: 85875
When: 2018-01-26T22:42:16Z 2018-01-27T01:42:16+03:00
Uptime: 0 days 0:00:11
Flags: 0

--> System <--
Name: DESKTOP-DKKD33S
IpAddr: 192.168.2.199
Processors: 4 [GenuineIntel:6:12:3]
OSVersion: Windows 6.1 (64 bit)

--> System Memory <--
Physical: 5078MB/ 8069MB 62%
Paged: 5909MB/ 9349MB 63%
Virtual: 134217501MB/134217727MB 3%
Load: 37%
CommitTotal: 3440MB
CommitLimit: 9349MB
CommitPeak: 3525MB
SystemCache: 2788MB
HandleCount: 44846
ProcessCount: 122
ThreadCount: 1860

--> Process Memory <--
Private: 48MB
WorkingSet: 49MB
PeakWorkingSet: 63MB
PageFaults: 44384

--> Memory Category Usage (Inclusive) <--
[Category] [Size(MB)] [Count]
Root 18.92 5499
Uncategorized 11.36 4507
Collide Havok 6.45 755
Collide 6.45 755
Programmer Data 1.11 237
I/O 0.80 31
File Service 0.75 7
Networking 0.11 14
Event 0.07 2
Collections 0.06 70
Dictionary 0.04 34
Game 0.04 55
Archive 0.04 19
Engine 0.02 12
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
Text 0.00 1
UI 0.00 19
Download 0.00 3
File Core 0.00 1

--> Memory Category Usage (Exclusive) <--
[Category] [Size(MB)] [Count]
Uncategorized 11.36 4507
Collide Havok 6.45 755
File Service 0.75 7
Networking 0.11 9
Event 0.07 2
Dictionary 0.04 34
Archive 0.04 19
Game 0.02 45
Content 0.02 1
Threading 0.01 14
Model-Programmer 0.01 1
Collections 0.01 29
Engine 0.01 6
BTree 0.00 6
CharClient 0.00 5
Services 0.00 8
Text 0.00 1
Download 0.00 3
UI 0.00 14
Programmer Data 0.00 2
File Core 0.00 1
Agent 0.00 1
String 0.00 8
Msg 0.00 5

--> DllList <--
D:\Guild Wars 2\guild wars 2.exe
C:\Windows\SYSTEM32\ntdll.dll
C:\Windows\System32\KERNEL32.DLL
C:\Windows\System32\KERNELBASE.dll
C:\Windows\SYSTEM32\apphelp.dll
C:\Windows\AppPatch\AppPatch64\AcLayers.DLL
C:\Windows\System32\msvcrt.dll
C:\Windows\System32\USER32.dll
C:\Windows\System32\win32u.dll
C:\Windows\System32\GDI32.dll
C:\Windows\System32\gdi32full.dll
C:\Windows\System32\msvcp_win.dll
C:\Windows\System32\ucrtbase.dll
C:\Windows\System32\SHLWAPI.dll
C:\Windows\System32\combase.dll
C:\Windows\System32\RPCRT4.dll
C:\Windows\System32\bcryptPrimitives.dll
C:\Windows\SYSTEM32\WINSPOOL.DRV
C:\Windows\SYSTEM32\bcrypt.dll
C:\Windows\SYSTEM32\sfc.dll
C:\Windows\SYSTEM32\sfc_os.DLL
C:\Windows\SYSTEM32\SortWindows61.dll
C:\Windows\System32\IMM32.DLL
C:\Windows\System32\ADVAPI32.dll
C:\Windows\System32\sechost.dll
C:\Windows\System32\WS2_32.dll
C:\Windows\System32\WINTRUST.dll
C:\Windows\SYSTEM32\VERSION.dll
C:\Windows\SYSTEM32\WTSAPI32.dll
C:\Windows\SYSTEM32\WINMM.dll
C:\Windows\System32\MSASN1.dll
C:\Windows\System32\CRYPT32.dll
C:\Windows\SYSTEM32\winmmbase.dll
C:\Windows\System32\PSAPI.DLL
C:\Windows\System32\cfgmgr32.dll
C:\Windows\System32\ole32.dll
C:\Windows\System32\OLEAUT32.dll
C:\Windows\System32\SHELL32.dll
C:\Windows\System32\shcore.dll
C:\Windows\System32\windows.storage.dll
C:\Windows\System32\kernel.appcore.dll
C:\Windows\System32\powrprof.dll
C:\Windows\System32\profapi.dll
C:\Windows\SYSTEM32\MSACM32.dll
C:\Windows\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.15063.0_none_9055be80f37df5c1\gdiplus.dll
C:\Windows\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.15063.0_none_43a14f3b47f396e6\COMCTL32.dll
C:\Windows\SYSTEM32\USP10.dll
C:\Windows\SYSTEM32\MSIMG32.dll
C:\Windows\SYSTEM32\Secur32.dll
C:\Windows\SYSTEM32\CRYPTBASE.DLL
C:\Windows\SYSTEM32\SSPICLI.DLL
C:\Windows\SYSTEM32\dbghelp.dll
C:\Windows\system32\uxtheme.dll
C:\Windows\System32\imagehlp.dll
C:\Windows\SYSTEM32\CRYPTSP.dll
C:\Windows\system32\rsaenh.dll
C:\Windows\system32\nvspcap64.dll
C:\Windows\SYSTEM32\ntmarta.dll
C:\Windows\System32\clbcatq.dll
C:\Windows\System32\MSCTF.dll
C:\Windows\system32\dwmapi.dll
C:\Windows\system32\napinsp.dll
C:\Windows\system32\pnrpnsp.dll
C:\Windows\system32\NLAapi.dll
C:\Windows\System32\mswsock.dll
C:\Windows\SYSTEM32\DNSAPI.dll
C:\Windows\System32\NSI.dll
C:\Windows\SYSTEM32\IPHLPAPI.DLL
C:\Windows\System32\winrnr.dll
C:\Windows\System32\TextInputFramework.dll
C:\Windows\System32\CoreUIComponents.dll
C:\Windows\System32\CoreMessaging.dll
C:\Windows\SYSTEM32\wintypes.dll
C:\Windows\SYSTEM32\usermgrcli.dll
C:\Windows\SYSTEM32\WindowsCodecs.dll
C:\Windows\System32\fwpuclnt.dll
C:\Windows\System32\rasadhlp.dll
C:\Windows\system32\explorerframe.dll

--> Game Context <--
MapId: 0
Flags: 0x241
ElapsedTime: 00:00:00

--> World State <--

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 10.0.15063.0 (64/32-bit compatible)]

--> Thread 0xc60 <--

Comments

  • Inculpatus cedo.9234Inculpatus cedo.9234 Member ✭✭✭✭
    edited January 27, 2018

    If you use any 3rd-party programs (graphics programs/DPS meters/etc.), you can disable/remove them.
    You can contact the Tech CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance.

    Good luck.

  • Hi,
    I have the same problem. I am not sure if it has to do with the time. I have not played in a few years and would like to now. But somehow it always crashes. I have tryed to insert the -windowed to the exe Datei, but unfortunatly I still have the crash problem. Can I get some advice please.
    Thank you.
    --> Crash <--
    Exception: c0000006
    App: Gw2-64.exe
    Pid: 3016
    BaseAddr: 00007FF78AE90000
    ProgramId: 101
    Build: 101784
    When: 2020-02-13T18:02:46Z
    Uptime: 0 days 0:00:22
    Flags: 0

    --> System <--
    Name: cb4d3adc
    IpAddr: 172.29.122.161 192.168.0.2
    Processors: 4 [AuthenticAMD:15:4:3]
    OSVersion: Windows 10.0 (64 bit)

    --> System Memory <--
    Physical: 4809MB/ 8189MB 58%
    Paged: 5158MB/ 9469MB 54%
    Virtual: 134213464MB/134217727MB 3%
    Load: 41%
    CommitTotal: 4311MB
    CommitLimit: 9469MB
    CommitPeak: 5085MB
    SystemCache: 4468MB
    HandleCount: 60770
    ProcessCount: 167
    ThreadCount: 1746

    --> Process Memory <--
    Private: 14MB
    WorkingSet: 13MB
    PeakWorkingSet: 13MB
    PageFaults: 3613

    --> Memory Category Usage (Inclusive) <--
    [Category] [Size(MB)] [Count]
    Root 5.66 935
    Uncategorized 5.39 920
    Programmer Data 0.27 15
    File Service 0.27 2
    I/O 0.27 2
    Dictionary 0.00 5
    Collections 0.00 5
    Engine 0.00 2
    Gr 0.00 2
    Gr Texture 0.00 1
    Networking 0.00 3
    Msg 0.00 3
    Gr Umbra 0.00 1
    Services 0.00 2
    List 0.00 0
    CharClient 0.00 0
    Composite 0.00 0
    Game Animation 0.00 0
    Content 0.00 0
    Text 0.00 0
    Collide 0.00 0
    Collide Havok 0.00 0
    Collide Mesh 0.00 0
    Reflection 0.00 0

    --> Memory Category Usage (Exclusive) <--
    [Category] [Size(MB)] [Count]
    Uncategorized 5.39 920
    File Service 0.27 2
    Dictionary 0.00 5
    Gr Texture 0.00 1
    Msg 0.00 3
    Gr Umbra 0.00 1
    Services 0.00 2
    Programmer Data 0.00 1
    Gr 0.00 0
    Engine 0.00 0
    Networking 0.00 0
    I/O 0.00 0
    Collections 0.00 0
    Terrain Tex 0.00 0
    List 0.00 0
    CharClient 0.00 0
    Composite 0.00 0
    Game Animation 0.00 0
    Content 0.00 0
    Text 0.00 0
    Collide 0.00 0
    Collide Havok 0.00 0
    Collide Mesh 0.00 0
    Reflection 0.00 0

    --> DllList <--
    00007FF78AE90000 - E:\Guild Wars 2\Gw2-64.exe
    00007FFE994C0000 - C:\WINDOWS\SYSTEM32\ntdll.dll
    00007FFE969A0000 - C:\WINDOWS\System32\KERNEL32.DLL
    00007FFE96660000 - C:\WINDOWS\System32\KERNELBASE.dll
    00007FFE96A60000 - C:\WINDOWS\System32\USER32.dll
    00007FFE95880000 - C:\WINDOWS\System32\win32u.dll
    00007FFE96D10000 - C:\WINDOWS\System32\GDI32.dll
    00007FFE95C30000 - C:\WINDOWS\System32\gdi32full.dll
    00007FFE95B90000 - C:\WINDOWS\System32\msvcp_win.dll
    00007FFE95A90000 - C:\WINDOWS\System32\ucrtbase.dll
    00007FFE98B30000 - C:\WINDOWS\System32\ADVAPI32.dll
    00007FFE988F0000 - C:\WINDOWS\System32\msvcrt.dll
    00007FFE96940000 - C:\WINDOWS\System32\sechost.dll
    00007FFE99360000 - C:\WINDOWS\System32\RPCRT4.dll
    00007FFE96EC0000 - C:\WINDOWS\System32\WS2_32.dll
    00007FFE968E0000 - C:\WINDOWS\System32\WINTRUST.dll
    00007FFE957C0000 - C:\WINDOWS\System32\MSASN1.dll
    00007FFE958A0000 - C:\WINDOWS\System32\CRYPT32.dll
    00007FFE96E50000 - C:\WINDOWS\System32\PSAPI.DLL
    00007FFE97340000 - C:\WINDOWS\System32\ole32.dll
    00007FFE98BE0000 - C:\WINDOWS\System32\combase.dll
    00007FFE95DD0000 - C:\WINDOWS\System32\bcryptPrimitives.dll
    00007FFE97170000 - C:\WINDOWS\System32\OLEAUT32.dll
    00007FFE974A0000 - C:\WINDOWS\System32\SHELL32.dll
    00007FFE95E50000 - C:\WINDOWS\System32\cfgmgr32.dll
    00007FFE96D40000 - C:\WINDOWS\System32\shcore.dll
    00007FFE95F50000 - C:\WINDOWS\System32\windows.storage.dll
    00007FFE96DF0000 - C:\WINDOWS\System32\shlwapi.dll
    00007FFE95860000 - C:\WINDOWS\System32\kernel.appcore.dll
    00007FFE957E0000 - C:\WINDOWS\System32\profapi.dll
    00007FFE95800000 - C:\WINDOWS\System32\powrprof.dll
    00007FFE95850000 - C:\WINDOWS\System32\FLTLIB.DLL
    00007FFE8E050000 - C:\WINDOWS\SYSTEM32\VERSION.dll
    00007FFE91FF0000 - C:\WINDOWS\SYSTEM32\WTSAPI32.dll
    00007FFE84580000 - C:\WINDOWS\SYSTEM32\WINMM.dll
    00007FFE8ACD0000 - C:\WINDOWS\SYSTEM32\MSACM32.dll
    00007FFE8FF10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.common-controls_6595b64144ccf1df_5.82.17134.1246_none_5575194b26605b80\COMCTL32.dll
    00007FFE7EE10000 - C:\WINDOWS\WinSxS\amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.17134.1246_none_04eaacbcd722ec0b\gdiplus.dll
    00007FFE91830000 - C:\WINDOWS\SYSTEM32\USP10.dll
    00007FFE91DC0000 - C:\WINDOWS\SYSTEM32\MSIMG32.dll
    00007FFE8DA10000 - C:\WINDOWS\SYSTEM32\Secur32.dll
    00007FFE84390000 - C:\WINDOWS\SYSTEM32\winmmbase.dll
    00007FFE951B0000 - C:\WINDOWS\SYSTEM32\CRYPTBASE.DLL
    00007FFE956F0000 - C:\WINDOWS\SYSTEM32\SSPICLI.DLL
    00007FFE96F30000 - C:\WINDOWS\System32\IMM32.DLL
    00007FFE81F40000 - C:\WINDOWS\system32\napinsp.dll
    00007FFE81EC0000 - C:\WINDOWS\system32\pnrpnsp.dll
    00007FFE91550000 - C:\WINDOWS\system32\NLAapi.dll
    00007FFE94FE0000 - C:\WINDOWS\System32\mswsock.dll
    00007FFE94D70000 - C:\WINDOWS\SYSTEM32\DNSAPI.dll
    00007FFE97330000 - C:\WINDOWS\System32\NSI.dll
    00007FFE94D30000 - C:\WINDOWS\SYSTEM32\IPHLPAPI.DLL
    00007FFE81E70000 - C:\WINDOWS\System32\winrnr.dll
    00007FFE8F2A0000 - C:\WINDOWS\System32\fwpuclnt.dll
    00007FFE952C0000 - C:\WINDOWS\SYSTEM32\bcrypt.dll
    00007FFE8CF40000 - C:\Windows\System32\rasadhlp.dll

    [DbgHelp.dll is ]
    [DbgHelp.dll version 0.0.0.0 (32-bit compatible)]

    --> Thread 0x16e4 <--

    --> Trace <--
    Pc Rt : Args
    00007ff78bbc8b4a 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ff78b99ea48 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ff78b2ea09e 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ff78b1b2927 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ff78b19a261 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ffe969b4034 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000
    00007ffe99533691 0000000000000000 : 0000000000000000 0000000000000000 0000000000000000 0000000000000000

    --> Thread registers <--
    rax=0000000000000000 rbx=0000000000000001 rcx=000000004e800000
    rdx=0000000000001fed rsi=0000000000000000 rdi=00007ff78c4b2488
    rip=00007ff78bbc8b4a rsp=0000001a1a3ef870 rbp=00007ff78cec9f82
    r8=0000000000000001 r9=00007ff78c85c550 r10=00000144c117b3c0
    r11=00000144c2fe2950 r12=0000000000000000 r13=0000000000000000
    r14=00007ff78ae90000 r15=0000000000000000
    cs=0033 ss=002b ds=002b es=002b fs=0053 gs=002b efl=00010256

    --> Code <--
    00007ff78bbc8b2a 0000c1e8 10660feb 15f91cc9 00660feb .....f.......f.. 00007ff78bbc8b3a 0df11cc9 004c8d0d 0a3ac900 f30f5cca .....L...:.....
    00007ff78bbc8b4a f3410f59 0c810f28 d10f28c1 f30f5915 .A.Y...(..(...Y. 00007ff78bbc8b5a e21cc900 f30f59c1 f30f5815 e61cc900 ......Y...X.....
    00007ff78bbc8b6a 0f281daf 1cc9004c 8d0dc837 c9004c8d .(.....L...7..L. 00007ff78bbc8b7a 15b135c9 00f30f59 d0f30f59 ddf30f58 ..5....Y...Y...X

    --> Stack <--
    0000001a1a3ef870 00000144c30036e0 00007ff78c4b0f30 00007ff78c4b0f20 00007ff78c4b0f30 .6..D...0.K..... .K.....0.K..... 0000001a1a3ef890 0000000000000000 00007ff78c4b0ed0 0000000000000000 00007ff78b99ea48 ..........K.............H.......
    0000001a1a3ef8b0 00007ff78c3f4d78 000000000000000a 000000000000002a 00000144c11a6390 xM?.............*........c..D... 0000001a1a3ef8d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3ef8f0 0000000000000008 00007ff78b2ea09e 00007ff700000001 00007ff78c4b0f20 ........................ .K..... 0000001a1a3ef910 00007ff70000002a 00007ff78afc1a90 0000000000000000 00007ff78b1b2927 *.......................')......
    0000001a1a3ef930 00007ff78c3f4d88 0000000000000533 00007ff78afc1de0 0000000000001886 .M?.....3....................... 0000001a1a3ef950 0000000000000000 00007ff78b19a261 0000000000000000 0000000000000000 ........a.......................
    0000001a1a3ef970 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3ef990 0000000000000000 00007ffe969b4034 0000000000000000 0000000000000000 [email protected]
    0000001a1a3ef9b0 0000000000000000 0000000000000000 0000000000000000 00007ffe99533691 .........................6S..... 0000001a1a3ef9d0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3ef9f0 0000000000000000 00007ffe9674b900 0000001a1a3eeb40 0000001a1a3eeb40 [email protected]>[email protected]>..... 0000001a1a3efa10 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efa30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efa50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efa70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efa90 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efab0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efad0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efaf0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efb10 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efb30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efb50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efb70 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efb90 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efbb0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efbd0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efbf0 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efc10 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................
    0000001a1a3efc30 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................ 0000001a1a3efc50 0000000000000000 0000000000000000 0000000000000000 0000000000000000 ................................

  • moonstarmac.4603moonstarmac.4603 Member ✭✭✭
    edited February 20, 2020

    Do you have RivaTuner installed by chance? I had the issue where it would crash on launch because I had an old version of RivaTuner.

    Wolf Moonstar
    Dragon Council, Third Seat: Jade Sea Haven (Jade) Ehmry Bay
    Zen Phantom

  • Ashantara.8731Ashantara.8731 Member ✭✭✭✭

    Have you folks tried to repair the client?