I was playing around creating new characters as I often do, and put my account-bound permanent tools on one. I changed my mind and deleted it forgetting that I had the tools equipped. I'm not super bummed about it because they are only tools but I am bummed about the 3000 gems they cost me. I know Arena Net has a weird stance on character restoration and I do have a ticket open but they are taking forever to respond. Am I wasting my time? Will they restore the character or tools? Perhaps even refund the gems?