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Storyline Disconnects - [Merged]

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  • I don't often post in the forums but wanted to give an update on my experience with the story disconnects issue.
    I had been stuck in Victory or Death for quite some time, the quest for Romke's map cut every time right at the end. A good 15-20 runs at that as I was used to some disconnects through story.
    Looking at this thread I tried -clientport 443 which didn't work for me, however -clientport 80 did mixed with windowed fullscreen mode. It got me through Romke's map and on into the Orr story.
    However!
    The final quest then disconnected repeatedly. It got almost as far as tracking Zhiatan then disconnected at the same point after the cutscene when swapping airships.
    In this case I removed the -clientport 80 command and tried again. And it worked!
    I've finally managed the end of the Orr tale with that alt.

    It seems, not only can you suffer several disconnects in a story, but the fix which worked in one instance may not work in the next.
    The -clientport commands are very definitely worth trying and toggling between story missions if you start getting trouble again.

  • I've played GW2 on and off (largely off I admit) since sometime around the end of LW1, previously on an old account I no longer have access to and again much more recently on my new account (around end of LW3 on and off), in all that time I never had an issue with any disconnections either storyline or otherwise, perhaps the odd one here and there but you expect that to be the case from time to time.

    Most recently I've started playing again a couple of weeks ago and I decided to finally give in playing my paper thin Ele and start the story again as a new, more tanky build/character for a better time with solo play in HoT and beyond. Since starting this new character, however, I have had multiple story instances disconnect multiple times, always longer instances! I am currently stuck on the Romke's Map quest and have been literally all day! The clientport workarounds + running and around and using skills during dialogue scenes has helped me get past the spirits of the wild where it kept disconnecting at first, but now it simply won't make it past the last unskippable cutscene. Nothing I have tried from this thread works, fullscreen or windowed seems to do nothing, neither clientport has an affect and I am singularly upset and frustrated. I am having alot more fun playing as my Necromancer (Scourge build in progress) than I did as my Ele where everything felt like a struggle, but now I am stuck and not only am I stuck I am being floored by an issue I have never had any problem with through multiple laptops, ISP's and geographical locations, including this laptop in my previous home, even worse I find out this is a long running issue that has never been fixed with workarounds that are hit and miss in terms of working.

  • Funny that GW2 sells itself on its story and yet ArenaNet doesn't care even a little bit that their system for delivering that story is fundamentally flawed.

  • I had the exact same issue as mentioned in this topic.
    I couldn't finish the latest story quest in Hearth of Stones expansion. I was trying so many times (also keep dying from the final boss) and all the time getting disconnections after cutscenes. I was so pissed off...
    I tried most of the solutions mentioned here - including changing content streaming to max, launching game with -clientport 443 and nothing worked.

    What I just tried is use CyberGhost paid VPN and it worked like a charm - was able to finish the story without any issues.
    I think there is some kind of problem with packets flow using a specific route that affects a lot of ISPs including mine. During playing online content, I occasionally was also getting dc and some log errors popups but not often enough to bother me.
    I don't think this is something Arenanet can fix on their side because it doesn't fully depend on them how the traffic is routed. It might be just one single route issue/packet loss that is commonly used to send and receive packets to and from their data centre where the game is hosted for let's say 20% of the ISP's players are using.

    If you are having similar issues and you tried everything and have no clue what to do except play wow instead just download the trial version of CyberGhost and connect to their closest server using Wireguard protocol (this one is fastest and low latency one).

  • SirFloyd.4637SirFloyd.4637 Member
    edited February 11, 2021

    How is this still an issue? I'm not trying to be toxic here, but they had employees here a few years ago mention they can't replicate the issue.....what??? This is happening for every single player that I've talked to in game. How could they not replicate it? I'm a new player, and I'm absolutely loving the game, but this issue is turning me off so much. In at least half of the main story quests, I get to the end, and then after the last dialogue/cutscene, my character gets frozen and after a few seconds, I'm kicked to the character selection screen with an error message (that many have linked in this thread) and then I have to repeat the entire mission. Even if I had an unlimited amount of time to play this game (which I do not), I would still be very upset with this. The story is pretty good in this game, and I want to progress through it, not play the same missions over and over again. Please, please, please at least fix this before you release the next expansion.

  • having this exact problem on first pof mission. same spot everytime after fight with the 2 dogs, when npc asks me to save village and put out fires.

    meens i cant play pof

  • This is by far the most annoying game breaking issue. I spent an hour clearing the very long visions of the past in icebrood which requires a few people to only to have it dc after I beat the second phase.

    I frequently get dc on many many other missions too always at the end when the missions over and NPCs are talking not even in cutscenes.

    Looking at the forums this has been an issue for over 5 years. Arenanet have a great story telling game but they just don’t care about this

  • I came online to and search this issue and am disheartened to see it's been an issue for the last several years. I have a good computer and am hard-wired in for internet and the only time I get booted is in the cutscene. I'm about to finish up one tonight (hopefully) and don't even know where to complain. As I have read, the bug issue never gets a response and it's super frustrating that some cutscenes you can skip and others you can't. The only ones that boot me are the ones where we have no option. I'm going to try turning down graphics, clearing game cache and even possibly minimizing the game to see if it lets me through. Any other suggestions out in game land since ArenaNet doesn't seem to care?

  • @Treens.5471 said:
    I came online to and search this issue and am disheartened to see it's been an issue for the last several years. I have a good computer and am hard-wired in for internet and the only time I get booted is in the cutscene. I'm about to finish up one tonight (hopefully) and don't even know where to complain. As I have read, the bug issue never gets a response and it's super frustrating that some cutscenes you can skip and others you can't. The only ones that boot me are the ones where we have no option. I'm going to try turning down graphics, clearing game cache and even possibly minimizing the game to see if it lets me through. Any other suggestions out in game land since ArenaNet doesn't seem to care?

    There's a plethora of workarounds/tips in this very thread. I suggest you read from last to first.

    Good luck.

  • Waffels.9748Waffels.9748 Member ✭✭

    I recently has this issue. I ran a traceroute only to find I had too many public open ports. To fix that, I let malwarebytes do a scan and remove anything it found. After that, everything worked!

    Here's the link that tells how to run a traceroute:
    https://help.guildwars2.com/hc/en-us/articles/201862998-Troubleshooting-Connectivity-Issues

  • Ardenwolfe.8590Ardenwolfe.8590 Member ✭✭✭✭
    edited March 3, 2021

    Returned to the game after years to have this same issue. There's nothing worse than getting to the end of a story mission only to disconnect and have to redo everything once again. Must agree with the others. And I hope this is addressed before the next expansion comes out.

    "Every little bit of good I may do, let me do it now for I may not come this way again." — David Gemmell