Storyline Disconnects [merged] - Page 2 — Guild Wars 2 Forums

Storyline Disconnects [merged]

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  • Pimpology.6234Pimpology.6234 Member ✭✭✭
    edited April 10, 2018

    I wonder if the SAB patch has something to do with it. I've been dc'ing like crazy(50% of the time) whenever i run sab worlds solo, but in a group it hardly ever happens :(
    It's been 12 days of this and still no fix for the sab dc's :(

    I'm The DEVIL.

  • I don't recall having problems before PoF. I also managed to play through the whole PoF story without problems on one character. Since approximately LW S4 I've been lots story line disconects, not in LW S4 content, but in HoT and PoF. Nothing has changed on my side, computer, internet, etc.

  • I have this bug a lot as well. Sometimes it happens after a cutscene and sometimes just after the last fight. The commonality in every instance is it always happens near the end of the instance. Not at the end of the instance but usually right before the last series of dialogues. Yes sometimes people are getting it after a cutscene but that is always right before the last series of cutscenes.

    If it helps. I decided to go back with the bulk of my characters (15ish) who never did LWS2 and I was mainly after Black Lion Keys so I was running "Tracking the Aspect Masters" over and over (I ran it about 5 times). I was booted to character select twice and always at the same point. After the last boss is killed and you have to walk over and talk to the NPC's. What happens is you walk over and everyone stands around and when it doesn't work and you get booted, nothing happens and there's a longer than normal delay and you notice that you can't do anything. No emotes, no actions, and you can't talk in local (but sometimes you can talk in guild).

    The thing is that every time I get to this point there's a hiccup, even when it works. Every time I get here the game stalls at the same point. Sometimes it boots me but most times it does not. Either way it's frustrating because the one other commonality in all these situations is that the disconnect also seems to happen after larger than normal scale boss fights.

    Hope all that helps.. This bug really REALLY sucks. I've had it happening for a seriously long time now. For the longest time I could never do the second to last HoT instance past the 1st time. I just always got disconnected after the final fight. If it's getting too problematic to figure out how to fix this could it at least be possible to have the game, somehow, checkpoint more often? If I could at least get progress after each main event and get jumped to that point it would make these issues at least hurt less.

  • @Ludwig.4019 said:
    I don't recall having problems before PoF. I also managed to play through the whole PoF story without problems on one character. Since approximately LW S4 I've been lots story line disconects, not in LW S4 content, but in HoT and PoF. Nothing has changed on my side, computer, internet, etc.

    I've had it since LWS3 if I remember correctly. What I have noticed is more and more people being affected by it though.

  • Most time when I get "Story disconnect" is when there is a festival going on. Once the festival is over I can get back to my story and continue as normal with no disconnection.

  • Chaotic.7615Chaotic.7615 Member
    edited April 20, 2018

    I am also receiving these random disconnections. I just returned from a year-long hiatus from this game to experience random disconnections during story instances. I can't even finish the first PoF mission due to it. Ping stays well below 80ms the entire time, but then poof.. booted out with the following error message: unknown.png

  • @Jeffrey Vaughn.1793 said:
    We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

    I just came back to the game, the disconnects are seriously making me reconsider. Seeing that it's been an known issues for months with no further feedback is even more disheartening. I enjoy the story and the cinematics, but watching them 2 or 3 times in order to get lucky enough to complete without a disconnect is getting old fast.

    I will say that I think part of the issue is the amount of time spent in the instance. Speeding through seems to not be an issue, but if I'm slow deciding a course of action, reading all the extra dialogue, or god forbid run to the restroom, then I'll see a disconnect more often than not. It's like there's an expected time to complete and if you exceed that time then there's a disconnect during the cinematic. While faster may keep my from having to replay them, it doesn't help with the overall enjoyment of the game.

  • @Chaotic.7615 said:
    I am also receiving these random disconnections. I just returned from a year-long hiatus from this game to experience random disconnections during story instances. I can't even finish the first PoF mission due to it. Ping stays well below 80ms the entire time, but then poof.. booted out with the following error message: unknown.png

    It has been almost 2 weeks now and I still am unable to complete story instances in under 5 attempts. I also am experiencing these disconnections in PvP after the match ends. The "exit to lobby" button often does not work and the game will eventually kick me to the character select screen with the same error as in my first post.

  • I Keep Getting this and so does my Cousin who's only just started playing, It's so bad that we can't Do the Final Core Story at all (Victory or Death) Sometimes we can get up too Zhaitan Spawning, sometimes it's after the first Cutscene/Coversation.

  • Me and a friend are playing through the living world episodes/PoF story (finished now thankfully) and HoT story and its been nothing but disconnects at cut scenes/NPC talking parts, as either me or my friend gets a dc, usually but not always the instance owner, just today we had to do the HoT story episode ' City of Hope' 3 times as i got dc at the final part while the NPC talked, for a change i got an error message "https://imgur.com/a/zKxuAGK", when my friend started we went through ok with no problems, playing normally is usually fine.

  • Matuno.3607Matuno.3607 Member ✭✭

    Returning player from around launch here as well. I wanted to get the full lore experience, but gee whizz, what a pain that was. I've had to replay most missions at least once, with the Zhaitan ending taking me an entire afternoon and 8 playthroughs. Disconnects in various parts of the mission, but always after a cinematic.

    Now I'm running Season 2, and while it went well for a while, I'm back to having to run the Hidden Archives for the third time, both disconnects occurring right after defeating the Distorted Face of Darkness and reveling the crystalline memory, and before being able to interact with the teleport crystal.

    • This happens with or without friends joining, regardless of who 'hosts'. I will be the one dropping.
    • This seems to occur more during long playthroughs (reading things and taking my time), but not exclusively.
    • This always happens directly after a cinematic, where I will see my character as in cinematic mode for a few seconds before being disconnected. In a few instances, I was able to move but not interact with objects, before being disconnected seconds later.

    Come to think of it, I don't think it's always during cinematics in the traditional video or controlled camera sense, I've also had it happen during the first Living World 2 mission, which was mostly proximity chatter.

  • Steve The Cynic.3217Steve The Cynic.3217 Member ✭✭✭✭

    In SWTOR, when people have problems with cut-scenes bugging out and DCing the player, the "standard" advice for the thing to try first is "put the system on the lowest of low graphics, run the problematic section, and put the graphics back to the level you want afterwards".

    It often (not always) helps. Maybe it's worth trying that in GW2 as well?

    @Biff.5312 said:
    Exercise your whimsy.

  • Matuno.3607Matuno.3607 Member ✭✭
    edited May 3, 2018

    @Steve The Cynic.3217 said:
    In SWTOR, when people have problems with cut-scenes bugging out and DCing the player, the "standard" advice for the thing to try first is "put the system on the lowest of low graphics, run the problematic section, and put the graphics back to the level you want afterwards".

    It often (not always) helps. Maybe it's worth trying that in GW2 as well?

    I have it on lowest settings and consistently maintain 144 FPS in most cases, it doesn't seem to be related.
    One 'theory' existed that the issue could have something to do with the rendering device (graphics card), I have switched off any overclocking since, but the problem persists.

    Also, it wouldn't make sense for it to cause a disconnected state in which you could still run around (before the client catches up), but rather would result in an actual crash. At least, I think.

    @Jeffrey Vaughn.1793 ; if you're still reading this, I am fairly technical and can provide the team with any thorough system logs and info on request.

  • Khisanth.2948Khisanth.2948 Member ✭✭✭✭

    @jediwolf.8724 said:
    Does anyone remember having this issue before HOT came out?
    For me it seems to have started with Heart of Thorns and has spread from there.
    Perhaps something changed in the programing?

    I believe it started after "The Head of the Snake" came out or somewhere between that and "A Crack in the Ice" but it should have been a while after "A Crack in the Ice". That is when I started seeing mention of the issue popup on the bug section. This is for the cutscene related disconnects.

    I have never ran into the problem but a friend of mine does or did. Apparently alt+tabbing out before the cutscene play works to avoid the problem. I mentioned this to someone on reddit and their response seem like that worked for them as well. This probably requires playing in fullscreen mode.

  • Steve The Cynic.3217Steve The Cynic.3217 Member ✭✭✭✭

    @Matuno.3607 said:

    @Steve The Cynic.3217 said:
    In SWTOR, when people have problems with cut-scenes bugging out and DCing the player, the "standard" advice for the thing to try first is "put the system on the lowest of low graphics, run the problematic section, and put the graphics back to the level you want afterwards".

    It often (not always) helps. Maybe it's worth trying that in GW2 as well?

    I have it on lowest settings and consistently maintain 144 FPS in most cases, it doesn't seem to be related.

    OK, fair enough. I thought it was worth mentioning, at least.

    @Biff.5312 said:
    Exercise your whimsy.

  • Matuno.3607Matuno.3607 Member ✭✭
    edited May 3, 2018

    One thing I'm going to look out for is the instance's server IP. Seeing as it never happens in the open world (seems to be running on Google's cloud), but story instances are on Amazon servers...

    EDIT:
    1 Disconnect from ec2-18-195-28-21.eu-central-1.compute.amazonaws.com [18.195.28.21]

  • I'm still watching this thread. I don't have any new useful info to add, though. There are numerous anecdotal solutions, but nothing consistent.

    Content Designer

  • Randulf.7614Randulf.7614 Member ✭✭✭✭

    @Khisanth.2948 said:

    @jediwolf.8724 said:
    Does anyone remember having this issue before HOT came out?
    For me it seems to have started with Heart of Thorns and has spread from there.
    Perhaps something changed in the programing?

    I believe it started after "The Head of the Snake" came out or somewhere between that and "A Crack in the Ice" but it should have been a while after "A Crack in the Ice". That is when I started seeing mention of the issue popup on the bug section. This is for the cutscene related disconnects.

    I have never ran into the problem but a friend of mine does or did. Apparently alt+tabbing out before the cutscene play works to avoid the problem. I mentioned this to someone on reddit and their response seem like that worked for them as well. This probably requires playing in fullscreen mode.

    Reports were widespread with HoT although the reports started coming in during S2. HoT was where it just really started to be consistency noticeable for a lot of players if forum reports on the subject are anything to go by.

  • Got a Guardian and Mesmer to 80 in the last month or so and progressed them both through the HoT storyline. BOTH had repeated issues with crashing in Bitter Harvest and Hearts and minds near cinematics or the helix portion of the intances. Turned graphics all the way down to best performance since that's what I had to do to get my engineer through it.. >.> No issues with any cinematics prior to this point and I can jump around the helix in open world all day without crashing.

  • gateless gate.8406gateless gate.8406 Member ✭✭✭
    edited May 6, 2018

    @Jeffrey Vaughn.1793 said:
    We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

    To help you track down the common problem between players experiencing this issue:
    1. I'm a new player who bought the two expansions and used a lvl 80 boost. I'm now playing through the story using that boosted character.
    2. I experience disconnects if I leave the pvp "end of match" screen up for more than ~20 seconds. This happens almost 100% of the time, but if I quickly leave the match then it never happens.
    3. I experience disconnects semi-frequently while lettings dialogues/cutscenes play out, particularly if they are lengthy. This includes dungeon cutscenes (and no, this doesn't have to do with other players in my party skipping the cutscene, as it's happened when it was just me and another person; we both let the cutscene play out fully, and both were D/C at the end) and story mission cutscenes. I'm currently testing whether narrowly "clipping" dialogue by pressing next right as the character finishes speaking helps the issue. Note: If I outright skip the dialogue cutscenes, I do not experience these disconnects.
    4. I am on a wi-fi connection, with Windows 10. I have almost no other programs running in the background while playing GW2 -- not even Discord.
    5. I do not regularly experience disconnects during ANY other part of the game, yet the disconnect issues above are extremely common/reproducible for me.

  • Dokem.2634Dokem.2634 Member

    I'm having the same issues. Right now, I'm stuck in Plan of Attack LS 2. After I kill the statue, a cinematic starts with Ritlock starting the ritual. After the cinematic, I get stuck with the cinematic icon still over my head, seconds laters the client kicks me put of the game and a disconnected from server error appears.

  • gateless gate.8406gateless gate.8406 Member ✭✭✭

    For others having this issue, I've performed the following "fixes" and my PVP disconnects appear to have stopped. Have not tested whether story disconnects have improved:
    1. Updated directx
    2. Updated graphics card drivers
    3. Ran a repair scan of GW2
    4. Ran this line in admin command prompt: netsh winsock reset
    5. Added -clientport 443 to the GW2 command line
    6. Switched to "windowed fullscreen" rather than fullscreen
    7. Edited my Windows host file with the following line: 127.0.0.1 assetcdn.102.arenanetworks.com assetcdn.103.arenanetworks.com

    Additional fixes I saw online are the following:
    1. Delete your "local.dat" file -- be warned this will delete your game settings
    2. Delete the GW2 cache in your Appdata folder
    3. Alt-tabbing and tabbing back during cutscenes

  • @RickmanUK.3894 said:
    I Keep Getting this and so does my Cousin who's only just started playing, It's so bad that we can't Do the Final Core Story at all (Victory or Death) Sometimes we can get up too Zhaitan Spawning, sometimes it's after the first Cutscene/Coversation.

    This is happening with myself and my husband as well, specifically in Victory or Death. Sometimes if we speed through all the cutscenes, we get to the part after Zhaitan's Mouth, which starts an unskippable cutscene, and then we both crash at the same time. We've done this same story 3 times yesterday, 4 times today, and it's starting to get incredibly frustrating.

    For further detail, this happens in multiple different stories, usually when we're not skipping cutscenes. These same issues happen to us when playing on our own as well, so being grouped or solo does not make a difference.

    We've tried rebooting our router, but I'm hesitant to make any major changes to either of our appdata/host file/etc setups. Because this is happening to both of us at the same time while we're in stories, I can't agree that this is an issue with either my or his computer.

  • Have you submitted bug reports in game? As I said, we're still trying to find the common denominator in the disconnects.

    Content Designer

  • Matuno.3607Matuno.3607 Member ✭✭

    @Jeffrey Vaughn.1793 said:
    Have you submitted bug reports in game? As I said, we're still trying to find the common denominator in the disconnects.

    Aye, I have, but no response yet. I'm a bit surprised that it isn't on the list of known issues either, seeing as it's super impacting. I'm still ready to go through any in-depth troubleshooting, just need someone to reach out.

    One other thing I've noticed today is that during live world events (in the Maguuma jungle region, if that's what it's called), I'd keep getting messages in my log about being removed from events due to inactivity even though I completed them and got the rewards for it. Apparently other people running the same chain of missions weren't seeing it. Might be related, not sure. Pretty sure it's the first time I'm seeing those messages.

  • Matuno.3607Matuno.3607 Member ✭✭
    edited May 9, 2018

    @Matuno.3607 said:
    One thing I'm going to look out for is the instance's server IP. Seeing as it never happens in the open world (seems to be running on Google's cloud), but story instances are on Amazon servers...

    EDIT:
    1 Disconnect from ec2-18-195-28-21.eu-central-1.compute.amazonaws.com [18.195.28.21]

    Can't edit an old post apparently.
    Disconnects on
    ec2-18-195-67-47.eu-central-1.compute.amazonaws.com [18.195.67.47]
    ec2-18-195-86-139.eu-central-1.compute.amazonaws.com [18.195.86.139]
    ec2-35-158-145-59.eu-central-1.compute.amazonaws.com [35.158.145.59] (Hurray for a half hour mission that pretty much ends in what I'm guessing is the last dialog)

    Should be mentioned that it's possibly not related to cutscenes per say, but always around scripted events. Be it dialog, be it a shift in mission markers, et cetera.

  • I don't have serer or IP info, but I've had the same problem several times, especially in longer story instances such as Hidden Arcana.

  • Ferelwing.8463Ferelwing.8463 Member ✭✭

    @Jeffrey Vaughn.1793 said:

    @Kraggy.4169 said:
    why are these videos deemed oh so important they can't be skipped anyway?

    It varies, but (for example) when playing co-op things can go awry if some players skip the cinematic and are able to interact with the game world while other players are still watching the cinematic. The cinematic might also be used as to cover up long distance teleports that would normally require a load screen.

    Maybe it's the teleport that is causing the problem? I freeze sometimes during teleports or will get booted to windows with windows coming up saying "not responding" during that point.

  • dragyn.5706dragyn.5706 Member ✭✭

    @Jeffrey Vaughn.1793 said:
    Have you submitted bug reports in game? As I said, we're still trying to find the common denominator in the disconnects.

    Just found this thread, but this has been an issue for me repeatedly, most noticeably in all stories after HoT (not going to look up story names): last part of Bitterfrost, Caudecus fight, Glint's lair in the Highlands, those are the ones I remember off the top of my head, and I know with Glint's lair it happened twice.

    Yes, I did submit bug reports in game, for quite a few of them, and they were probably a bit snarky as I was quite peeved that it was happening repeatedly.

    I can say, with complete confidence, that each and every time it happened was when there was some followup scene to the end of the fight, I would DC somewhere around that part of the script.

    (I also pointed out in several of the bug reports that a reasonable fix would be to mark the story completed after a boss fight, not at the end of the script. If the story were that important to the player, they can certainly replay at their leisure, rather than being forced to solely for the story when they have, in fact, completed the part that they were required to - the fight.) (Though now that I think about it, Im pretty sure it also happened in the kindness story with the golem. DC'ed as everyone was standing around to mourn the elder, when I reconnected I was back in the Highlands. I was annoyed that I'd have to play it again just to get the WP, but it turns out the WP has already been unlocked, so... yay?)

    I hope that helps in some way.

  • Matuno.3607Matuno.3607 Member ✭✭

    @Jeffrey Vaughn.1793 said:
    Have you submitted bug reports in game? As I said, we're still trying to find the common denominator in the disconnects.

    Seeing as it's been going on for a longer time, and frankly, I'm pissed at having replayed 6 hours worth of missions in this week alone, it would be nice if one of the techies could at least tell us what they need to know?

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Matuno.3607 said:

    @Jeffrey Vaughn.1793 said:
    Have you submitted bug reports in game? As I said, we're still trying to find the common denominator in the disconnects.

    Aye, I have, but no response yet.

    In-game bug reports, like forum posts, rarely get responses from ANet. If you want them to talk to you directly, you need to file a support ticket.

    However, there is absolutely no benefit in doing this: your ticket / bug will be treated equally seriously no matter which of the paths you use to report it, and ANet will work to resolve it the same way.

  • I am having the same issues, I dont know anything special that I can add to help find the source of the problem. I do have a question for the devs though. Why is it that when you do get disconnected while in a story instance, it instantly kicks us out of it. Most other modern MMOs where instancing is a thing, they give you a couple minutes to reconnect and when you do, you're in the exact same spot you were in when you disconnected. I am used to randomly disconnecting from games, comes with having a really bad backwoods ISP, but it really REALLY sucks to disconnect after spending 30+ minutes progressing through a story instance only to have to do it all over again.

  • Dedicant.6820Dedicant.6820 Member ✭✭✭

    Has been happening to me in story instances, even worse it just happened to me in Sorrows Embrace dungeon story mode after the last boss and now I can't do explorable without repeating it all again and hoping there won't be another d/c

  • Happened again near the end of The Departing after Eater of Souls and hearing out Joko's offer, and a few days ago during Crystalline Memories. Submitted bug report. Now I get to do it all over again, woo! >.>

  • Matuno.3607Matuno.3607 Member ✭✭
    edited May 13, 2018

    Was going well for a while, I hoped something fixed itself, but nah.
    On Frozen Out, submission of A Crack in the Ice (Season 3 living world), I got disconnected after the first encounter against the Svanir while the characters were talking (I can tell because the /ip command returns nothing, and I check often).

    Second time was after the end boss. Also during the conversation. I notice it because there is no mission marker appearing when they start talking, which usually is the case. Again, blank result on /ip as they were talking.

    As if solo'ing Elementalist wasn't hard enough already. Sigh.

    EDIT: Happened again on the same point after the boss died. Had an IP reading -directly- after the fight without problems, but seconds later into the dialog, /ip stopped responding and a disconnect was to follow. If that's not pin-pointed enough, I don't know what is.

  • Matuno.3607Matuno.3607 Member ✭✭

    Possible interesting development:
    I deleted the local.dat file at %AppData%\Roaming\Guild Wars 2, DMZ'ed my PC on my router and locked my FPS to 60, and it's so far so good.
    4 missions without issues so far may be a lucky streak. Will keep you updated and rule out which of these factors is the culprit.

    Out of the three, I think the FPS lock is most likely the fix. People have stated that the problem is relatively rare, started occuring during Season 3, and that it happens on one computer but not the other, despite being on the same network and OS. 144hz monitors have become affordable and are becoming more mainstream since then. Knowing that many game engines also run event calculations on frames, there may be a chance that the client and server become desynchronised, leading to the server terminating the session. Wild speculation, of course. Definitely wondering if other people that have issues are also running on high frame rates / GSync / FreeSync.

  • SlippyCheeze.5483SlippyCheeze.5483 Member ✭✭✭✭

    @Matuno.3607 said:
    Wild speculation, of course. Definitely wondering if other people that have issues are also running on high frame rates / GSync / FreeSync.

    I use a 144FPS monitor, with vsync enabled, but no GSync/FreeSync. I do not experience this issue in any of the PoF story instances. Not even when I go very slowly through them, for whatever reason.

  • uraldum.8513uraldum.8513 Member ✭✭

    I like doing the personal story with friends, but it's impossible when the game disconnects me at random. Worse off, it takes me out of the instance once I do reconnect. It's not only HoT or PoF instances which would be much more understandable. It's base game <80 personal story. I'm certain it's not my connection. I'd appreciate if this could be addressed sooner than later.

  • aquarian.3951aquarian.3951 Member
    edited May 16, 2018

    @TexZero.7910 said:

    @Jeffrey Vaughn.1793 said:
    We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

    We'd love to but a lot of the time it's a flat out kick to character select (or game termination). So we couldn't submit a bug report using the in-game function as that would report the wrong gamestate.

    Having run into the issue myself a few times i can say that it generally occurs with lengthy monologues and something changing state in the environment be it a door (see Joko and The Departed) or elevator (see the Char and Roof Escape in the recent LS chapter).

    I've had this happen at almost every POF mission, and on two different computers. An earlier thread suggested that it was due to graphics card issues, but the PC I'm currently using is completely up to date driver-wise and should absolutely not have this problem. I've just come back to play after almost two years, and I'm trying to enjoy the POF story, but it's super disheartening.
    Edit: The last DC I had was after the Balt fight. I believe he paused to say something or do something (I hadn't completed the instance before) and essentially froze for three minutes before I was actually kicked.

  • Matuno.3607Matuno.3607 Member ✭✭

    @aquarian.3951 said:

    @TexZero.7910 said:

    @Jeffrey Vaughn.1793 said:
    We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

    We'd love to but a lot of the time it's a flat out kick to character select (or game termination). So we couldn't submit a bug report using the in-game function as that would report the wrong gamestate.

    Having run into the issue myself a few times i can say that it generally occurs with lengthy monologues and something changing state in the environment be it a door (see Joko and The Departed) or elevator (see the Char and Roof Escape in the recent LS chapter).

    I've had this happen at almost every POF mission, and on two different computers. An earlier thread suggested that it was due to graphics card issues, but the PC I'm currently using is completely up to date driver-wise and should absolutely not have this problem. I've just come back to play after almost two years, and I'm trying to enjoy the POF story, but it's super disheartening.
    Edit: The last DC I had was after the Balt fight. I believe he paused to say something or do something (I hadn't completed the instance before) and essentially froze for three minutes before I was actually kicked.

    Are you running a high framerate, possibly with a 144hz monitor? I've had the bug every other missions from Season 2 through to PoF, and locking the game to 60FPS and deleting the local.dat file at %AppData%\Roaming\Guild Wars 2 has fixed it for me. May want to try that?

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