Storyline Disconnects [merged] - Page 6 — Guild Wars 2 Forums

Storyline Disconnects [merged]

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  • Bob Adams.2539Bob Adams.2539 Member
    edited October 1, 2018

    Today (October 1st) I have just completed "The Departing" twice. Each time i kill the eater of souls and listen to Joko and once Joko finishes i disconnect. Not sure i want to spend another hour doing it all over for it to happen again. Shame really as i was enjoying this story line.

    Strange that it never happens during other game play only story lines.

  • thomasfn.2701thomasfn.2701 Member
    edited October 5, 2018

    Getting this on Ossuary of the Unquiet Dead. Right after the unskippable cutscene after destroying all the urns, I end up with the movie reel over my character's head and then booted to character selection. The first time I actually got past that and defeated the boss but then movie reel disconnected after the end conversation. After a third attempt I'm really sick of doing this mission again (takes about 20-30 minutes every time). I've had it before on some previous missions but got around it by skipping all conversation and basically speedrunning it. Now it's basically ruined the whole game for me since I wanted to complete the personal story before moving on. Definitely not spending another penny until this issue is resolved or a workaround is found.

    Tried game content streaming to max, tried client port 443, tried spamming character abilities and movement during the cutscene, nada. When I build up the motivation to run this mission a fourth time I'll try a VPN.

    UK, Virgin Media, 144hz monitor, fullscreen windowed. IP of the instance was 18.196.235.12.

    Please add checkpoints or keep the instance alive for 5 mins so we can reconnect to it - this would help not only this case but any other case where someone might lose connection!

    Edit
    Tried it again with a VPN setup to an AWS instance in frankfurt, where the game servers seem to be based. The connection was lossy as anything, lots of lag, but that's probably more likely due to the VPN than the game. In any case it seemed to do the trick, got past the cutscenes and completed the mission. Probably what I'll do in the future is play missions without the VPN then switch to it as soon as I get a disconnect issue on one of them. If anyone is desperate and wants to give this a go, hit me up and I'll send the VPN access details.

  • still happening in october still no work around... just add an option to continue where you left off shouldnt be that hard to code. it should just be a variable with container value for where you left off aka BASIC STUFF. I know this type of thing and I am FAILING my c# class. Again, no issues with anet, I love anet, I think anet is one of the best publishers in mmos, but this little issue is a serious flaw (that and legendary systems but ya know.... gw2 logic)

  • Barndoor.3510Barndoor.3510 Member
    edited October 9, 2018

    I’ve also been suffering the same symptoms as many others on this discussion. Repeated frustrating disconnects at the end of long storyline missions, but fine stable connection for general gameplay. For example always disconnecting at the end of the last mission of A Crack in the Ice at the end of the unskipable cutscene.

    Sharing my results to add to the data set: UK, Virgin Media

    Thanks to others for suggesting trying a VPN. I tried using Bitdefender VPN (comes bundled with Bitdefender Internet Security). I set the VPN location to “Automatic” and completed the mission on the first attempt – no disconnect.

    Looks like VPN may be the way to go for us on Virgin Media!

  • Just disconnected 4 times in a row trying to do "Victory or Death" all at unskippable cutscenes. Really frustrating.

  • Rane.7134Rane.7134 Member ✭✭
    edited October 11, 2018

    I'm doing Victory or Death too and got 2 disconnects at an end of a chapter. I won't be doing any more of it before I hear something has been done.

  • Just a followup from my previous post, VPN has got me successfully through the personal story. I'm onto Heart of Thorns content now. Tried without VPN thinking maybe it would be OK on DLC content, but nope, same problem. Back to VPN and not a single disconnect since.

  • This is killing me... 4 disconnects on very long personal missions. 6 hours of gameplay that should have been 3. It disconnects at the very end before doling out rewards and showing the exit option. This is ruining my will to play. I need to take a break; I just can't go back and do that last one again right now. It was an annoying encounter that took a long time to defeat... not one I'd want to do a 2nd time. I've really only been having this issue for the past couple of weeks, yet I see it has been a thing for a long time for others.

  • Addendum for Devs: it seems to me that this issue is more common after long gameplay sessions or travel through many zones before beginning the quest. So, it is possible that this is a memory issue as much as it is a connection issue. I don't think I've had this issue on the retry because I always rage quit after the disconnect and retry from a fresh login later.

  • Rane.7134Rane.7134 Member ✭✭

    Again got a disconnect at the same spot as last time. I was doing Blast from the Past and killed the 3 big skeletal arms. Then I talked to Lanblahblah and got a cutscene. Disconnected just after the animation was finished. Like last time.

  • Rane.7134Rane.7134 Member ✭✭

    Today I managed to get through Blast from the Past. I did jump a bit during the cutscene that previously disconnected me, so I don't know if that helped or something was corrected. Subsequent cutscenes within the quest didn't disconnect me.

  • This happens to me on most storylines. Getting to the point when playing through it seems more of a chore than playing for entertainment. Would be nice if GW could comment that they are aware of this issue and if there is likely to be a fix.

  • @The Harl.4281 said:
    This happens to me on most storylines. Getting to the point when playing through it seems more of a chore than playing for entertainment. Would be nice if GW could comment that they are aware of this issue and if there is likely to be a fix.

    The Devs have commented...in this very thread. You can use the 'Next ArenaNet post' to jump to it.

    Good luck.

  • WavNew.9507WavNew.9507 Member
    edited October 28, 2018

    I have the same issue during story - random disconnect but always after video clips - at no other time do I get disconnected.
    Have tried Cable connection rather than wireless have applied idea's people have suggested -clientport 80 at end of GW2 shortcut - restarting router.
    Constantly pining google Website at same time as playing and always around 15ms (So i'm quite sure my internet is ok) and "3 times in a row at different cut scenes Forging the pact Story" The game client lost connection to the server ... Code = 7:11:3:191:101 its painful.

  • You can try a VPN; some have found that helpful.

    Good luck.

  • Bought this game 2 days ago, got about 20 disconnects so far trying to finish the main story quests... as far as I can see the issues is almost a year old. I have no idea how this game got so many positive reviews if it's unplayable for like a year or so. Is there any chance I can get a refund?

  • You can submit a ticket for a refund. Keep in mind, this bug only affects a small percentage of players.

    Some have success using a VPN.
    Some have success changing the client port.
    Some have success moving or using skills during cut-scenes.
    Some have success always minimizing cut-scenes.

    The Devs have not been able to reliably reproduce the issue, so can not create a 'fix'.

    Good luck.

  • This seems to be the 'megathread' on this particular issue so I'll just throw myself in as another player affected by these annoying story disconnects.

    I'm wondering, what ISP is everyone using? I've had a similar problem in other games as well, and many of those also affected were with Virgin Media. So far it looks like at least a handful of people in this thread are with them also.

  • Taygus.4571Taygus.4571 Member ✭✭✭

    @Shui.9748 said:
    This seems to be the 'megathread' on this particular issue so I'll just throw myself in as another player affected by these annoying story disconnects.

    I'm wondering, what ISP is everyone using? I've had a similar problem in other games as well, and many of those also affected were with Virgin Media. So far it looks like at least a handful of people in this thread are with them also.

    Mobile broadband, Three

    I don't think its specifically down to the ISP.. but I do think hiccups in the network play a part..as openworld handles hiccups ok, but story instances seem not to. (at least in my experience)

  • ShadeUK.7632ShadeUK.7632 Member
    edited October 31, 2018

    So i bought the Path of Fire expansion a few days ago and everytime i get to the end of the 'Crystaline Memories' Instance in 'Glint's Lair' i get error code disconnected, it happens at the exact same time every single time. I see that since release this is still a problem and its extremely disappointing.

    So thus far i am unable to play through the a story that you charged me 30 quid for... with technology these days and the amount of money that people put towards this game, why on earth is there no checkpoint or progress save so we dont have to redo the entire bloody instance over again.

  • Taygus.4571Taygus.4571 Member ✭✭✭
    edited October 31, 2018

    @ShadeUK.7632 said:
    So i bought the Path of Fire expansion a few days ago and everytime i get to the end of the 'Crystaline Memories' Instance in 'Glint's Lair' i get error code disconnected, it happens at the exact same time every single time. I see that since release this is still a problem and its extremely disappointing.

    So thus far i am unable to play through the a story that you charged me 30 quid for... with technology these days and the amount of money that people put towards this game, why on earth is there no checkpoint or progress save so we dont have to redo the entire bloody instance over again.

    Have you tried the various fixes? Like a, proxy or playing in windowed mode?

    Also 30 quid was for the mounts too..which you can get 4 of them without the story.

    The 4 mounts are worth 30 quid on their own. I played this game for 6-7 months without touching story because of dc's but windowed mode and attacking constantly seems to have solved them for me.

  • @Taygus.4571 said:

    @ShadeUK.7632 said:
    So i bought the Path of Fire expansion a few days ago and everytime i get to the end of the 'Crystaline Memories' Instance in 'Glint's Lair' i get error code disconnected, it happens at the exact same time every single time. I see that since release this is still a problem and its extremely disappointing.

    So thus far i am unable to play through the a story that you charged me 30 quid for... with technology these days and the amount of money that people put towards this game, why on earth is there no checkpoint or progress save so we dont have to redo the entire bloody instance over again.

    Have you tried the various fixes? Like a, proxy or playing in windowed mode?

    Also 30 quid was for the mounts too..which you can get 4 of them without the story.

    The 4 mounts are worth 30 quid on their own. I played this game for 6-7 months without touching story because of dc's but windowed mode and attacking constantly seems to have solved them for me.

    I just tried it in borderless windows mode and it had no problem, i dont know if thats conincidence because it seems like a major issue for a number of people throughout the game in this thread. Thanks for the suggestion.

  • For anyone with Virgin Media, after reading around on their forums I found a potential fix for the disconnects that has actually worked for me, at least so far. After switching my Superhub 2ac to Modem Mode, I was able to do four story instances without any connection problems. Normally I would have to be constantly moving + autoattacking to avoid being disconnected, but since trying this I was able to stand idle and even watch cutscenes without any issues. Just bear in mind that while in Modem Mode you won't have access to Wi-Fi unless you connect a standalone router. Fingers crossed this holds up. :)

  • Lord Trejgon.2809Lord Trejgon.2809 Member ✭✭✭
    edited November 5, 2018

    well I've got that nice idea to complete storyline on my sylvari created post pof - the DC after any cutscene (dialogue or actual cutscenes) was annoing for the better part of the time forcing me to re-run whole thing, but usually same cutscene didn't DC me more than once - until I've got into blast from the past - this one is consisently dcing me (6 tries so far, tried restarting game, I'm always playing in borderless windowed, cable connection, proxying is not exacly available option and I've foudn this thread hoping I'll find on google a bandaid that could help :/

    will try that skills usage before/during cutscenes, usually tried to avoid using anything thinking that's what was breaking those things xD

    EDIT: make that 7th DC spammign skills like mad didn't help :/

    EDIT2: used that smarty little thing with commands on the shortcut to swap port used into https one (443?) and it seemed to have worked, and this also reminded me of one detail that may help tracing down the kitten - everytime it happens for cutscenes proper there is part of cutscene missing - be it audio for VA in earlier cases or - in case of blast from the past - laranthir forgot to cry out and airship forgot to be blown out of the skies....

    EDIT3: aaaand jinxed it - just got booted out after cutscene deep into arah story.....

  • Darkrayne.5614Darkrayne.5614 Member
    edited November 8, 2018

    Right guys...

    After 50+ attempts at Arah.. leaving the game for months and coming back to see if this was fixed.. I have FINALLY completed it.

    It failed the first time I tried today, as usual. Here's what I did the second time:

    1. Went to Windows Settings, Gaming, XBox Networking and pressed 'Fix it'
    2. Disabled Enable Camera Teleportation in the GW2 options
    3. Disabled Enable First-person Camera in the GW2 options

    I suspect it was the camera options that fixed it.. something to do with the camera and cut scenes.

    Good luck guys!

  • I've tried several different options to prevent DC's during instance content. The best I've managed to do is get it to one or two disconnects per day. Usually I reset my router, not sure why, but if I don't do this I get frequent instance DC's and Login DC's. Also I went through my Anti-virus and Firewall setting to make sure that GW2 is set as an exception for scans and usage. That alone decreased my instance DC's from about 50% to maybe 3 a day.

  • Been trying to finish forging the pact for a solid 5 hours now, get to the last scene to be booted every time. Yet can sit in town afk all day and not get booted once, but the sec i start a story....ya

    Done the "tricks" i can find but im getting negligible if any packet loss while still getting kicked, mind you i have other things running on the same network with zero issues that would on the norm freak out if there was any kind of interruption.

  • I dc'd immediately after my second try at killing Balthazar. Right after he died, the cutscene started, but all I got was a black screen for a few seconds and then disconnect. When I reconnected I was taken back to the beginning of the fight.

    Too frustrated to try again now, but at some point I'll go back and try some of the suggestions in this thread. I hate that fight. Like others in this thread I don't often do the story material as I find some of them too long, with too many parts, sometimes life intervenes and having to redo the whole thing from the beginning is soul sucking.

  • Thaumanovic.9238Thaumanovic.9238 Member
    edited December 1, 2018

    I've had this issue for as long as I can remember.

    I'm currently playing through Living World Season 2, and I cannot complete Hidden Arcana. I have disconnected at two cutscenes within Glint's Lair - the one after defeating the Malevolent Memory, and at the memory cutscene after defeating the Distorted Facet of Light. This is rather problematic and takes all sense of fun out of the game. I really enjoyed the Malevolent Memory encounter, but the thought of having to do it again in order to progress is grueling.

    I've tried numerous things in this thread - camera settings, firewall settings, antivirus - everything short of using a VPN, because I feel like that shouldn't be expected of me to get my game working, and would degrade gameplay quality even further.

    Technical details that might matter include several ISPs, Windows 7 and Windows 10, antivirus and firewalls disabled (even though they're most likely not the culprits), running in compatibility mode, running as administrator, and various builds from an AMD Athlon with an ATI (remember them?) HD 6770 to a i7 7700k and GTX 980s.

  • I have the same issue, alwyas during cut scenes, currently few times in a row during "Hidden Arcana" instance.

  • I probably wasted 10 hours redoing stories due to disconnects zzzz

  • Been playing GW now since 2007, as soon as I cut to the last cutaway in Forging the Pact it DCs 8 times so far no idea what is going on

  • I am having the same issue. Just did the Sparking the Flame mission (1st one where you meet Balthazar's herald) and right at the end of the mission before I could get credit it disconnects. What gives? This keeps happening on other missions as well, almost every time? I have great internet, I never get disconnected from this game or any other game... clearly with the amount of people mentioning this issue this has to be a game client/server problem?

  • I have this issue, it keeps happening on any storyline missions I do. I get to the end of the mission and it disconnects me. Please help, this is insane. I quit the game about 8 months ago in order to see if it had been fixed but it hasn't. Not sure how ArenaNet expects to keep this gaming going with such a glaring issue.

  • pureguava.9172pureguava.9172 Member
    edited December 31, 2018

    On a hunch I tried something... So, I was using WiFi to play GW2 on my laptop. Is anyone else having this issue using a wireless connection?

    Anyway, I tried using an ethernet (wired) connection instead of WiFi. Since I have swapped to ethernet, I haven't had any more disconnects after 2 storylines.

    Update this post if you are using WiFi and switching to a wired ethernet connection fixed your disconnections.

  • Squirrel.6318Squirrel.6318 Member ✭✭
    edited January 1, 2019

    Just got back into the game after like many months, tried to get back with starting the living story, but what do you know, the same crashing garbage still hasn't been fixed. Got to the end of the mission and it crashes, so I have to repeat it, no thanks. This ridiculousness happened to me like 4 times fighting batlhazar in the story. Please fix this arenanet, it's unplayable. I don't even think the balthazar fight crash was fixed. Quitting this game once again until this is fixed.

    @pureguava.9172 said:
    On a hunch I tried something... So, I was using WiFi to play GW2 on my laptop. Is anyone else having this issue using a wireless connection?

    Anyway, I tried using an ethernet (wired) connection instead of WiFi. Since I have swapped to ethernet, I haven't had any more disconnects after 2 storylines.

    Update this post if you are using WiFi and switching to a wired ethernet connection fixed your disconnections.

    i'm always on a wired connection. and it happens to me.

  • Is this intermittent? Just got it after To Kill A god. What a waste of time,.

  • How is this still a thing? I come back to this game after a long hiatus and I'm trying to catch up on story things. Doing Heart of Thorns now and I just get dced right at the end of a long mission. I had this happen a few times during LSS2. This is killing my motivation to even bother with this game at the moment.

  • It also happened to me after the Dragon Stand win cutscene. Often I DC but weirdly enough I'm still in the chat able to talk to party members who'll remark I DCed before I get really kicked. Also using an nVidia graphics card. I often DC at the end of stories, especially with cutscenes which is of course very frustrating. The bug was introduced sometime after HoT and really started to affect me strongly with PoF.
    In PoF I was usually unable to finish The Departing and To Kill a God and had to move to another PC. But I have neither trouble with the internet (which can't be it since I'm still in the chat server usually) nor does anything seem out of place in any other game. I can usually play GW2 just fine, the DCs are my only problem.

  • Also happened to me on multiple personal story missions in Orr. Would get out of a dialogue scene and I can't move my character and have the cutscene symbol above my head and then a few seconds later get disconnected.

  • @Robin Da Poor.6281 said:
    Arenanet really needs to sort out the disconnects either during or at the end of most storylines. For many people they cant spend 6 hours just trying to get through one piece of the storyline. This should be near to the top of their agenda to patch or reconnect at the point you lost connection for most it is tiresome and frustrating. No doubt if it was an exploit, patch would be incoming asap

    6 times today I have tried to complete 'The Departing' all connections lost very near to the end when about to open door to portal.I have tried reducing FPS, performance, quality and adding arenanet to the host file to no avail.

    Update I threw the last dice and deleted my Gw2 game cache in the Appdata folder and FINALLY was able to complete this part of the storyline :)

    Same with me - just another storyline! VERY frustrating! ArenaNet You guys have to react!!!!

  • Same issue here. Was stuck on Buried Insights for ages. Quit the game for a good year just come back and same issue. It actually crashed slightly later this time allowing me to complete the quest. Got to the next quest and game boots me out when i'm trying to free Logan from the pod. This is super frustrating. Last time i submit a support request they told me I was getting packet loss yet I have no issues with any other games and i'm not picking up any loss on ping test or traceroutes.

  • Hey Anet! If you're not going to fix this at least make it so I can abandon the main story quests so I don't have to see it in the sidebar anymore.

  • People play this game for various reasons (pve, pvp, exploration, story, to meet new friends, etc.) For me its the Story telling, i really like it!

    But i Just lost an hour trying to complete "Victory or Death" with 2 toons, very frustrating!

    How about allowing mods in this game, so the community can fix the game for you?

    Congratulations! You just defeated my motivation (flawless victory) for this game for now.

    Have a nice day

  • Had it happen twice tonight while doing story missions, very long ones mind you. I want to play this game but if it's going to keep kicking me after every story mission so I can't complete them then what's the point? Luckily I had a friend help me with one so if I did dc I could come back, but I can't always have friends around to help me with these.

  • Lanrin.6785Lanrin.6785 Member ✭✭
    edited January 27, 2019

    This is happening to me in every story mission!!!
    Never happened before (just started playing again after some time)
    I cannot progress any story as it always disconnects - usually quite near the end of the instance too.
    :anguished:

  • Evios.2147Evios.2147 Member
    edited February 1, 2019

    Victory or Death disconnect, twice now. I don't have the will to do the story over again. Not DCing during cut scenes... both DCs have been when fighting the two dragons. So much time for nothing only to repeat again. Maybe in the near future I'll try it with a VPN, but I really hope that isn't the solution.

    Edit: This is the first time I've encountered a DC during a story mission.

  • Same thing happening on Forging The Pact. Got right to the final fight and disconnected. Started again, got as far as blasting the cave barracade and disconnected again. This has been happening for years, but is now at an all-time high, and is a serious blot on an otherwise fairly clean Anet copybook.

  • @Jeffrey Vaughn.1793 said:
    We have folks investigating this issue, but so far we haven't been able to reproduce it. We're trying to determine what the commonality is between players that run into this issue. If you haven't already, please submit a bug when it happens so we can get more data points.

    How should we report the bug if we suspect we're about to disconnect? You do know there's no "story" option, right? The closest is General PVE & Environment but then what? Living World Journal? Cinematics? Something else?

    This has been happening to me since the very beginning, and I started with the second beta weekend. I've managed to finish Heart of Thorns with maybe 1 or 2 characters out of 10, the original Personal Story with MAYBE half of my characters.

    There is no excuse for this. As I recall, Guild Wars 1 could even get you right back into missions and maintain your progress if you disconnected mid-mission. This may have only been if you were the only player or with a group, I forget, but I'm positive that at least if you were solo you didn't lose progress if you reconnected quickly enough. How does GW2 not have the same minimum reconnect capability that it's predecessor?

  • i am having this same issue did you ever find a fix?

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