[Nevermind] Game goes not responding in The Road to Rata Primus

When I talk to Aurene and the cut scene is supposed to start, instead my game goes not responding (but I can still hear the ambient noise/music of the area) and doesn't start responding again. According to my friend the game client still shows me online during this as well.

I have to force close the game and restart it. When I come back, the objective to speak to Aurene is still there. But the same thing continues to happen every time.

Edit: after ignoring my game completely for over twenty minutes I was shocked to have the cutscene start.