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[Network diags included] Stuck in STATE_SERVER_READY and general connectivity issues


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for the past ~4 hours having ping spikes up to 2000 ping (in game metric) when fighting in some low level pve maps, my friends and i log out so the most recent patch can load and we are now having very long login times for the launcher, and our characters do not load in the game work at all anymore (was able to log into a character in kessix hills and WP'ed to divinity's reach where i encountered my first infinite STATE_SERVER_READY)

https://pastebin.com/yvjj3jaK that is the gw2 diag tool

this is running a path ping at the same time as the tool running, presented for completeness (pathping -w 500 -q 50 -4 52.59.151.62)

! C:\WINDOWS\system32>pathping -w 500 -q 50 -4 52.59.151.62!! Tracing route to ec2-52-59-151-62.eu-central-1.compute.amazonaws.com [52.59.151.62]! over a maximum of 30 hops:! 0 DESKTOP-ECSD7QB [192.168.1.38]! 1 router.asus.com [192.168.1.1]! 2 96.120.40.177! 3 69.139.250.161! 4 162.151.146.150! 5 be-14-ar02.pontiac.mi.michigan.comcast.net [68.86.167.13]! 6 be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]! 7 be-10563-pe01.350ecermak.il.ibone.comcast.net [68.86.82.158]! 8 ae7.cr6-chi1.ip4.gtt.net [199.229.229.249]! 9 et-0-0-49.cr11-fra2.ip4.gtt.net [89.149.180.226]! 10 a100-gw.ip4.gtt.net [77.67.66.206]! 11 *! Computing statistics for 125 seconds...! Source to Here This Node/Link! Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address! 0 DESKTOP-ECSD7QB [192.168.1.38]! 0/ 50 = 0% |! 1 0ms 0/ 50 = 0% 0/ 50 = 0% router.asus.com [192.168.1.1]! 0/ 50 = 0% |! 2 10ms 0/ 50 = 0% 0/ 50 = 0% 96.120.40.177! 0/ 50 = 0% |! 3 14ms 0/ 50 = 0% 0/ 50 = 0% 69.139.250.161! 0/ 50 = 0% |! 4 13ms 1/ 50 = 2% 1/ 50 = 2% 162.151.146.150! 0/ 50 = 0% |! 5 12ms 0/ 50 = 0% 0/ 50 = 0% be-14-ar02.pontiac.mi.michigan.comcast.net [68.86.167.13]! 0/ 50 = 0% |! 6 19ms 1/ 50 = 2% 1/ 50 = 2% be-33668-cr02.350ecermak.il.ibone.comcast.net [68.86.90.45]! 0/ 50 = 0% |! 7 19ms 0/ 50 = 0% 0/ 50 = 0% be-10563-pe01.350ecermak.il.ibone.comcast.net [68.86.82.158]! 2/ 50 = 4% |! 8 18ms 2/ 50 = 4% 0/ 50 = 0% ae7.cr6-chi1.ip4.gtt.net [199.229.229.249]! 48/ 50 = 96% |! 9 --- 50/ 50 =100% 0/ 50 = 0% et-0-0-49.cr11-fra2.ip4.gtt.net [89.149.180.226]! 0/ 50 = 0% |! 10 --- 50/ 50 =100% 0/ 50 = 0% a100-gw.ip4.gtt.net [77.67.66.206]!! Trace complete.

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yea even if we get in, ping is all over the place from 5k to minimal of 300 ish cant do anything for more than 10m without getting booted to char select, and having intermittent window popups telling me ive lost connection to the login server guess we arent playing gw2 tonight

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@AgentHawk.1092 said:whys gw2 and/or comcast routing me through china for the instance im in?

Because the IP you're tracing (59.52.68.62) is in China. That's not one of GW2's servers.

As for not being able to load into certain maps, some people have had problems connecting to certain IPs. If the map is populated, you can try guesting to other servers in an attempt to get into a different instance, otherwise you'll need to use a VPN.

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Because the IP you're tracing (59.52.68.62) is in China. That's not one of GW2's servers.

seems like i copied it down wrong then

right now though this IP 77.67.66.206 in ireland was dropping frames hard core for about 20 minutes, its one hop from the /ip address

it seems though through this ping plotter app that its on their end (but i do consistently have bad comcast network problems, even today just 1 hop from my router pings over 200) so im not sure a vpn would help and we just gotta deal with the spotty network

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