[Bug] Guild Rush no chest

We were doing chicken run today, half of the guildies got the reward chest. The other half did the race a 2nd time, they did not receive the chest when crossing over the finish line. Rewards bugs for guild rush has been happening since 2015/2016 for us. The old forum had about 8 messages detailing the bugs we encountered with chest rewards on Guild Rush.

Were they repping the guild before, during and after the event? If you aren't repping the guild that could be it Also it only lets you get a chest once a week.

@aandiarie.7195 said:Were they repping the guild before, during and after the event? If you aren't repping the guild that could be it Also it only lets you get a chest once a week.

They were representing before the mission, during the mission, and when time ran out after the mission was complete. This was there first time doing Guild Race this week.

Maybe have each of them make a ticket with anet. They can look into the bug and give them the reward chest and can see why it bugged out. Anet can look into old logs :)

@aandiarie.7195 said:Maybe have each of them make a ticket with anet. They can look into the bug and give them the reward chest and can see why it bugged out. Anet can look into old logs :)

They've been submitting bug reports in 2015, 2016, and 2017. Whenever, I submitted a ticket on this issue Anet responded: post on the forums and make an in-game bug report. Going the ticket route didn't seem like the right way from the responses I received from them.

@"Gaile Gray.6029" said:I was curious about a few things, and had occasion to visit the official wiki page about Guild Races. I don't see reports of a bug that are similar to the ones in this post on the main page or the discussion page, and our wiki community is good about listing bugs. Too, I haven't seen other people saying they're also having problems.

Soo....

1. Are these player getting favor?
2. Did the chest appear with a message like, ""The chest is locked tight until you complete the guild rush course?"
3. Or did the chest not appear at all?
4. Are the correct number participating and are they fully transformed the whole time? I saw someone write that they "must" have completed the race because they transformed back into their character, but believe me, I know that doesn't mean you've been successful. ;)

I'll check with CS, as I'm not sure how many and what kind of reports they get and that's a relevant fact to share if I escalate this to the devs.

Are other guilds also experiencing this issue?

Here's a bug listed in the Wiki: https://wiki.guildwars2.com/index.php?title=Guild_Race&oldid=1472118#Reward_caps

This bug has happened to me a few times with Bear Lope race and other races

Other people in my guild also said at times it happened to them

We finish the race but don't get a reward chest

Also the Magihedron trek place in Rata Sum is bugged and hardly ever gives a reward chest

There is a delay when getting rewards for both the player and guild. Sometimes you just have to wait around for the reward confirmations to go through. This is also assuming those players actually finished the race correctly and did not receive prior rewards in the week.

@"Gaile Gray.6029" said:I was curious about a few things, and had occasion to visit the official wiki page about Guild Races. I don't see reports of a bug that are similar to the ones in this post on the main page or the discussion page, and our wiki community is good about listing bugs. Too, I haven't seen other people saying they're also having problems.

Soo....

1. Are these player getting favor?
2. Did the chest appear with a message like, ""The chest is locked tight until you complete the guild rush course?"
3. Or did the chest not appear at all?
4. Are the correct number participating and are they fully transformed the whole time? I saw someone write that they "must" have completed the race because they transformed back into their character, but believe me, I know that doesn't mean you've been successful. ;)

I'll check with CS, as I'm not sure how many and what kind of reports they get and that's a relevant fact to share if I escalate this to the devs.

Are other guilds also experiencing this issue?

Hi Gaile!

Thank you for responding, no Anet employee responded to my old posts the other years. Its awesome, someone is now.! :D To answer your questions:1) Our guild favor is currently maxed. Is there a way to see individual players contributions to guild favor?2) No chest appeared, on the guild mission the window states, "you are eligible for rewards this week"3) No chest appeared4) "are the correct number participating?" Do you mean the recommended number of players that is specified by the guild mission?"are they fully transformed the whole time?" Yes, until they reach the finish line they transform back to normal.

Wanted to add, since 2015 sometimes the guild race ends 30 seconds to 50 seconds earlier for us.

For example, the clock says we we have 40 seconds left to finish the mission. Then the "event completed" or "event failed" message appears before time expires.This normally happens for us, so we came to expect the mission will end early.

Thank you Gaile, other guilds were experience this on my post years ago. If you still have access to the old forums, the guilds should have commented there (from what I remember). The problems started after HoT release with guild changes. I've been reporting the issue since then but after years, we've been reporting it less and less. Some, just figured the guild race rewards were just buggy. So, we started to avoid doing the guild race missions. Thank you again for responding :D.

@X T D.6458 said:There is a delay when getting rewards for both the player and guild. Sometimes you just have to wait around for the reward confirmations to go through. This is also assuming those players actually finished the race correctly and did not receive prior rewards in the week.

Correct, we wait the full time until the mission expires for the off chance members get rewards. Sometimes they do, sometimes they don't...the reward system is inconsistent. Sometimes, the guild mission ends 30 to 40 seconds earlier for us than the time shows.

@Jura.2170 said:This bug has happened to me a few times with Bear Lope race and other races

Other people in my guild also said at times it happened to them

We finish the race but don't get a reward chest

Also the Magihedron trek place in Rata Sum is bugged and hardly ever gives a reward chest

Thank you for the added information :D

@reapex.8546 said:

@X T D.6458 said:There is a delay when getting rewards for both the player and guild. Sometimes you just have to wait around for the reward confirmations to go through. This is also assuming those players actually finished the race correctly and did not receive prior rewards in the week.

Also have to make sure that the player is actually finishing the race properly by going through all the flags, and that they haven't received the rewards from a race that they might have done earlier in the week with maybe another guild.

I did notice something the other day, I was in a race that another guild had started and even though it was still going on the event popup marker indicated that the race was over and finished. Usually it just shows how many people had completed the race until the timer runs out or it is manually abandoned. I still got personal and guild rewards for finishing.

@X T D.6458 said:

@reapex.8546 said:

@X T D.6458 said:There is a delay when getting rewards for both the player and guild. Sometimes you just have to wait around for the reward confirmations to go through. This is also assuming those players actually finished the race correctly and did not receive prior rewards in the week.

I run guild missions every week and I've never had only some people get rewards while others didn't. It is always everyone or no one. With the obvious exceptions of someone who forgot to actually transform and start running or to rep the guild.

When someone crosses the line and no one get's their chest, I have found that getting the required number across the finish line and then having someone with the right guild permissions and who has crossed the finish like talk to the npc to request the mission to be ended early usually gives everyone their rewards.

Did anyone transform and start running the race before it was properly launched in the guild panel? Did everyone manage to get past at least 2 checkpoints while transformed?

@Mewcifer.5198 said:

Did anyone transform and start running the race before it was properly launched in the guild panel? Did everyone manage to get past at least 2 checkpoints while transformed?There was no other guild race banner up. We arrive, start the mission. I talk to the npc, banner pole comes down. They talk to the npc and they transform. They complete the race. Normally, the people that complete the race gets the chest within 10 seconds of crossing the finish line. The second batch of people, that complete the race, may or may not get the chest. Sometimes they do, sometimes they don't.

Sometimes, we restart the race and do it again for the group of people that didn't get the chest. Sometimes, the second group of people get the chest on the restarted race. Other times, they don't get the chest at all (even after completing the race again). We found, that sometimes, if they complete the race 3 times (before time expires) they will get the chest then.

I'll try to record it, the next time we do the race. I'm realizing a video maybe useful to answer everyone's questions.

Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

@Mewcifer.5198 said:Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

That's what we do. We have a running team and a escort team. The running team NORMALLY gets the chest, then they become escorts.The new runners don't get the chest. Sounds like what we should be doing is drastically reduce the escort team, to like one or two people who don't want the chest. Then many guildies will get the chest, while the 1-2 escorters miss out due to the chest bug. Thank you for stating what you all normally do :D

@reapex.8546 said:

@Mewcifer.5198 said:Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

Wait what? Why not just make everyone run? In my guild everyone runs. The issue might be that you have people who aren't getting counted as participating because the delay between the mission getting started and them actually participating in the race.

@Mewcifer.5198 said:

@reapex.8546 said:

@Mewcifer.5198 said:Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

@reapex.8546 said:

@Mewcifer.5198 said:

@reapex.8546 said:

@Mewcifer.5198 said:Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

Yeah, I get that there was still a timer, however there may be a problem where people who do not immediately start to participate in the race do not get counted as doing it, even if they start and cross a couple minutes later before the timer runs out. In my guild there will be people who transform, cross some checkpoints, then go back and start escorting people, they have never reported not getting their chests.

The only times we have issues is when everyone doesn't get a chest, and this is normally solved by me completing the race after enough people have crossed the finish line and talking to the npc at the end, which completes the mission for the guild and gives everyone their credit.

@Mewcifer.5198 said:

@reapex.8546 said:

@Mewcifer.5198 said:

@reapex.8546 said:

@Mewcifer.5198 said:Weird. When I do the race everyone who passed at least two checkpoints gets the chest when a single person crosses the line. Not when they individually cross. (Which is good because otherwise I would have to spend an extra hour+ every week escorting players to the finish line)

@"Gaile Gray.6029" said:I'll check with CS, as I'm not sure how many and what kind of reports they get and that's a relevant fact to share if I escalate this to the devs.Could you share this video with them too?

We received chest rewards for Devour Burrows its one of the guild missions that sometimes work for us. However, as you will see in the video, the chests rewards only came when some people were crossing the finish line for the 2nd time. We did 3 runs:1) Subgroup 1 finished and no chest.2) Subgroup 2 finished and no chest.3) Some members of subgroup 1 & 2 finished. One member died, then both groups got chest rewards.

Note:

• We did not complete the have 15 racers finish requirement.
• Chests rewards appeared after during the 3rd completion of the race.
• It feels like the rewards are on a fixed timer for this particular race.

If the fixed rewards timer is true, then what would explain why sometimes we don't get the chest rewards because we finish the race too quickly when many guildies are online. However, this isn't true for all the races. Sometimes, guildies receive the chest rewards immediately when crossing the finish line with no delays.

So in summary:Sometimes, we get the chests early before anyone crossing.Othertimes, we receive the rewards at a random time after crossing the finish line multiple times.Frequently, we do not receive any rewards for crossing. So we've been doing guild race less.Sometimes, the mission expires early before time runs out. Like, we have 40 seconds remaining and the guild mission would say it failed.

I hope the video was helpful.