I was wondering what Anet's stance is on Toolbox. SCW said in his AMA that he didn't have enough info about the program and what it does to have a proper opinion a while back. However, people are openly advertising to use toolbox in all kind of different channels: reddit, discord etc.
They say they'll use it to because it improves their quality of life, like being able to open chests from anywhere in town or keeping chat history after changing characters. However it also has a couple of game-breaking features.