This game not works. Refund PoF?

Hello!I bought this game and i can't play. only error, dc, network error... Is possible to refund my money? This game is in pre-alpha. I don't want pay for it...

yep can we get a refund please? I will maybe buy it after one year when bugs will be fixed

you guys must be joking.. you pre-order/buy a game, and expect it to have 0 issues in the first launch weekend?? What is this, your first MMO?

actually i played even legend among fail launches age of conan and it didnt have so many crashes etc like this

Common, this is standard Anet (more or less). With every release there are few days of constant patching, right? ;)

Other mmo? For example, Poe 3.0 has no connection problem, no dc, no errors, especially after 3 days... That sick...

@Skuzz.6580 said:you guys must be joking.. you pre-order/buy a game, and expect it to have 0 issues in the first launch weekend?? What is this, your first MMO?

0 issuesnot being able to log in into the game

i expect something in between

POE has barely 10% of the players. You have played a AAA MMO at launch right?

Have you ever seen a Blizzard;s release of Draenor? Even StartCraft servers were affected cos of the new expansion.

I did expect issues, but seem to me they never had this many log in issues before, or am I wrong?

You can contact the CS Team via the 'Support' link above/below and 'Submit a Ticket' for assistance. Do be aware, due to high volume, resolutions may take up to two weeks. Be sure to cancel your ticket by responding with "I no longer need help", should you change your mind.

Good luck.

well, back in the beginnin days of GW2, it was fine - even HoT was fine compared to this. PvP hasn't worked since Friday evening, instances don't work, constant crashes and now not even being able to log in?I agree with rochefort, there must be something in between, this is ridiculous and I say it as a massive fan of GW2 and Anet.

@Skuzz.6580 said:you guys must be joking.. you pre-order/buy a game, and expect it to have 0 issues in the first launch weekend?? What is this, your first MMO?

Bugs,glitches and literally unplayable are 2 separate things. I dont mind the occasional bug but i cant even get to the game. The second i press on my character i get an instant cant connect to network error and get booted from the game, now i wouldnt mind THAT much if it was only for the new areas but i cannot acces any character, not even the ones in core maps. The new expansion broke the whole game

Somehow I do not associate wow had such problems with the new extension... So if gw2 is AAA game they should buy better server or cloud. They taking my, your money why we can't play....

at least it would be nice to have an official statement by anet

@rochefort.2734 said:at least it would be nice to have an official statement by anet

That is what I am saying, communicate people, its not hard!

its not only bugs and glitches I have played 6 hours to day not kidding but havent seen a single one. the reason for this is that guild wars is a massive game and everyone is flowing into a small room thats the problem now overflow of people and too much data to send to the severs. its a common prolbem blizzard solves this by only letting so many people play and the others wait. but refund for such a problem is an invalid reason

Communication = Accepting Blame = Expectation of Apology/Compensation

No Communication = No Blame = Get Over It

I've requested a refund for the first time ever.

Very frustrating experience so far.

@Skuzz.6580 said:you guys must be joking.. you pre-order/buy a game, and expect it to have 0 issues in the first launch weekend?? What is this, your first MMO?

Give them slack maybe they are 1st time in internetz u gota be forgiving for newbies

@Amityel.5324 said:actually i played even legend among fail launches age of conan and it didnt have so many crashes etc like this

Now I know you're joking; Age of Conan was a fucking disaster... we even had downtime once for a whole damn week and plenty of server outages too... for a game to have some bugs in launch weekend, even if it's an xpac, is normal. And they're working non-stop to correct them, so just chill with your childish refund claims, ok?

Just give ANet a week to fix the server issues before you claim a refund. Sure, this should have been prevented but anyone who has been part of a big release like this can understand that these releases seldomly go completely smooth.

I'm sure that all server and network issues will be solved. Anet has been here before and always solved these.

All I see in this thread are apologist's and it makes me wonder who they are and why they ridicule and diminish a reasonable concern by the OP.

After all the beta-testing and performance-tests, GW2 PoF is clearly not working on EU-servers and I suspect it's a systemic error. The PoF-maps on the EU-server's should be shut down until the problem is found and fixed. Followed by a clear explaination by Anet on all communication channels to why this has happened. That is standard procedure in software deployment gone astray, anno 2017.

Again, GW2 PoF on EU-servers are clearly not working, where disconnect's are rampant, by the minute -- yes, the minute: Any engagement as 'talk to an NPC', 'chat with a friend' or 'fight a boss' result's in a 20 second lag, at best, followed by a disconnect. At times, after a re-connect, EU-user's are then stuck in (say) the Desolation or Vabbi load screen's. Apparently, as reported on Youtube, the US-servers are working just fine, with the expected odd disconnect for a launch week-end, at most. So, this could very well be an America First-thing and that is bad, really bad in any way you throw it.

//S

Submit a ticket if you would like a refund. If you didn't actually want one, just just them a few more days to sort things out.

@Nefthis.8523 said:Other mmo? For example, Poe 3.0 has no connection problem, no dc, no errors, especially after 3 days... That sick...

PoE had no problems? You are either trolling or a complete and total moron.

issues aside the game is worth keeping, its pretty good when the servers arent toastjust saying