Account Banned for 252 Hours?

Hello

i would like to know what can be the cause of this ? someone sent a wind catcher backpack skin to the account via mail and then a day or 2 later the account was banned for 252 hours? please can i get some help with this ?

regards.

Sounds odd as its a tradeable item and can just buy/put it on the Trade Post.

Contact support. They’re currently running around 10 days before they can get back to you.

exactly the item is tradeable so i dont understand why this has happened. 10 days before they get back to me? might as well wait out the 10 days ban. lol

You can check yourself if you may have breached the Rules of Conduct or the GW2 User agreement. If you can not think of anything violating these:

Contact support by submitting a support ticket. Only they can see why your account was tempbanned "suspended" and explain it to you, and if it turns out to be in error: remove the ban. We as fellow player / forum users cannot help you, other than redirect you to support.

The launcher should give you a vague reason for the ban. If it was for the mail, the reason should be assisting in real money trading. They do ban for this, thinking the item was obtained through RMT.

I send gifts to friends sometimes. I hope this never happens to me :open_mouth: When I do I say in the mail something like happy bday when their bday rolls around or stuff like that. That's rough if they were banned just for giving you a gift. It's not even an expensive item O_O

If you would have read the GM post right above yours, you would know that's not the reason for a ban.

@aandiarie.7195 said:I send gifts to friends sometimes. I hope this never happens to me :open_mouth: When I do I say in the mail something like happy bday when their bday rolls around or stuff like that. That's rough if they were banned just for giving you a gift. It's not even an expensive item O_O

This absolutely, without question, does not cause bans. Sending people stuff in the mail, even without any text at all, just the item, is absolutely fine. Happens a whole bunch in our guild, and neither the senders (including me) or the recipients (including me) have ever been banned for it.

The one exception might -- might -- be if you engage in RMT or something, at roughly the same time you sent the stuff, and when your account gets banned, ANet also think the other player was part of the RMT activity. It is ... how to put it ... rather an unlikely situation to pop up in real life.

I’ve send items to friends and guildmates all the time without text in the mail, but I avoid sending anything to random players or will not exempt anything from random players. Here is possibly what happen, someone’s sent you the backpack by mistake and you didn’t respond to the sender to get it back now I’m not sure if that would be a bannible offense but the player that sent you the backpack could have reported you fore some type of scamming.